HP Cooktop 10GBE Troubleshooting, Health LED on the pass-thru module is not on, Cause Action

Page 21

Troubleshooting

Health LED on the pass-thru module is not on

Cause	Action

The pass-thru module is not seated properly.	Be sure that the pass-thru module is inserted completely and
	seated properly.

The enclosure is not powered up.	Be sure that the enclosure is powered up and all the power
	connections are intact.

An LED is faulty.	Be sure that the pass-thru module is booted.

The pass-thru module is faulty.	Send the module for repair.

Health LED on the pass-thru module stays amber for more than 30 seconds and pass-thru module does not boot

Cause	Action

The Standby Mode Timeout function is	Press the Reset button to force the pass-thru module to reboot.
malfunctioning.

No link LED appears, even after you plug the cable into the SFP+ module

Cause	Action

The cable is not plugged in properly.	Ensure that it is plugged in and seated properly at both
	ends.

The cable or connector heads are faulty.	Replace the cable with another tested cable.

The SFP+ module on the pass-thru module or LED is	Examine and replace the cable. If no link LED displays,
faulty.	determine if the port is transferring data.
	• If yes, the LED is faulty.
	• If no, the SFP+ module might be faulty. Call a service
	representative.

The pass-thru module uplink and downlink	The console displays messages if the uplink (SFP+
connections must be up before the LED illuminates.	module) is working but the corresponding downlink
	cannot be established.

	Troubleshooting 21

Image 21

Contents Part Number December 2010 Second Edition 10GbE Pass-Thru Module User GuideIntended audience Contents Electrostatic discharge Features IntroductionPass-thru module architecture XModem Port mapping Dual pass-thru modulesRedundant paths to server bays Component identification Resets10GbE Pass-Thru Module front panel DescriptionDescription Manually configuring the pass-thru module Installing the pass-thru moduleInstalling the module Module securityAccessing the pass-thru module CLI remotely Accessing the pass-thru module CLIProduction mode CLI Accessing the pass-thru module CLI locallyCommand Result CLI menuInstalling SFP+ transceivers Replacing an existing module Replacing a pass-thru moduleMethods for updating the 10GbE Pass-Thru Module firmware Updating the 10GbE pass-thru firmwareEnter R. The following message appears Enter C. The following message appearsEnter N. The following message appears Enter y. The following message appearsEnter x. The following message appears Configuration Script Files Usb//d1/test.cfg Performing a serial firmware image download Updating the firmware image using the serial portBaud rate 9600 Data bits Parity None Stop bits Flow control Additional references For more informationTroubleshooting Health LED on the pass-thru module is not onCause Action Try another mini-USB to DB-9 RS232 cable Pass-thru module configuration is corrupt SFP+ transceiver port is disabledDownload fails after starting to download the firmware file General specifications Technical specificationsCategory Specification Port namesPhysical and environmental specifications From WireMini-USB to DB-9 serial adapter pin assignment Shell Braid Technical specifications Regulatory compliance notices Regulatory compliance notices Regulatory compliance notices Electrostatic discharge Preventing electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Network access server Media Access ControlPower-On Self Test Local-area networkIndex Index