HP t65, t45xi manual System error codes, Problems

Page 45

Polaris (US)

Paper jam; Clear jam, then press Enter.

Problem: Either the paper jammed, the HP OfficeJet loaded more than one sheet at a time, you loaded paper longer than the 14-inch (35.6-cm) maximum, or you loaded paper while printing.

Solution: Remove the paper from the paper tray, open the rear access door, and clear the paper path. Then reload the paper, and press Enter to clear the message and reset the HP OfficeJet. Be sure to close and latch the rear access door securely.

 

To display document jam-clearing instructions on your

Rear

PC screen, from the Help index, double-click Paper

problems.

Access

Door

System error codes

c002 xxxx

(x = any number)

c003 xxxx

(x = any number)

This indicates an obstruction in the paper path. Turn off the power and look for obstructions. First, look in the area of the paper tray. Then open the rear access door (see diagram above) and remove any obstruction. Replace the rear access door and latch it securely. Then remove the power plug from the back of the HP OfficeJet, wait four seconds, and plug it back in.

This indicates an obstruction to the print carriage. Turn off the power, open the top cover, and look for something preventing the ink car- tridges from moving back and forth.

If the problem persists, close the top cover, turn on power, and open the top cover again so the print cartridges move to the center. Remove and reinstall both print cartridges. Close the top cover. Then remove the power plug from the back of the HP OfficeJet, wait four seconds, and plug it back in. If the front panel directs you to, realign the print cartridges by pressing Enter and following the instructions on the sheet that prints out.

Note: For any error code not listed above, remove the power plug from the back of the HP OfficeJet, wait four seconds, and plug it back in. If the error code persists, contact Hewlett-Packard for assistance.

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HP Company Confidential - 3/18/99 1:56 pm

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Contents HP Company Confidential 3/18/99 156 pm User’s Guide Table of Contents 4Troubleshooting Loading a Document 1Getting StartedWhen lit Telephone off-hook when lit Using Your HP OfficeJet without a PCUsing Your HP OfficeJet with a Loading plain paper Loading PaperLoading specialty paper Loading a single envelopeLoading multiple envelopes Aligning Print Cartridges Loading Print CartridgesHow do I...? From the Front Panel From the Manager How Do I. . .?Changing your fax receive settings How to Receive FaxesFaxing from the Manager FaxingFaxing from your software application Assigning speed dial codesManaging frequently used numbers with the Phone Book Telephone company voice mail Receiving faxes to your PCCopying Scanning Scanning imagesScanning from the front panel Selecting the area you want to edit Using the image viewerClick Start Scan Scanning text for editing OCRScanning to email Changing print settings PrintingPrinting a document Shared/network printing Using the Help System HP Company Confidential 3/18/99 156 pm Faxing in color 3Using the Front Panel and MenusSending a Fax Using a Calling Card Using one-touch buttons T65 onlySpeed dialing Color/resolution Adjusting Front Panel SettingsCopy quality Reduce/enlargePrinting a list of the menus Using the Menu SystemTop-level menu B m Entering text Navigating the menusPress Menu, 1 Adjusting Menu SettingsFax functions Print report Speed dial setupEditing an existing group speed dial code Assigning a new group speed dial codeSet Default Fax Resolution Basic fax setupAdvanced fax setup Maintenance HP Company Confidential 3/18/99 156 pm Use the Internet Use the Help SystemFaxes are sent or received too slowly Possible ProblemsHP OfficeJet is not picking up paper from the paper tray Print quality is poor or characters and lines are offsetOCR or other bonus software is not installed Image or text has horizontal white streaks through itCopies or scanned images have vertical streaks or lines Printouts are smeared or have horizontal streaks Error messages Problems System error codesUninstalling the Software Cleaning Your HP OfficeJetGetting Assistance Customer Care HP Faxback Ordering Useful Telephone Numbers0800-0222420 HP Company Confidential 3/18/99 156 pm System Requirements Technical InformationObtaining a Material Safety Data Sheet Paper Types and SizesHewlett-Packard Product Specifications Overall specificationsOrdering Information Scanning specifications Faxing specificationsPrinting specifications Copying specificationsProduct Options Declaration of ConformityNetwork FCC Requirements Regulatory InformationHP Company Confidential 3/18/99 157 pm Telephone Network Connect only Equipment Complying with EN41003 To this FAX Extent of Limited Warranty Hewlett-Packard Limited Warranty StatementLimitations of Warranty Hewlett-Packard Year 2000 WarrantyIndex Reduce copy setting 3-3removing the software For Non-European Customers Polaris US HP Company Confidential 3/18/99 157 pm
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t45, t45xi, t65 specifications

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