HP Pro 8500 Premier - A909n, Pro 8500 - A909g, Pro 8500 - A909b manual Solve fax problems

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Solve fax problems

If you ran a fax test and the test failed, see the test report for possible solutions. For more detailed information, see the electronic user guide available on the computer after installing the software.

The HP Officejet/Officejet Pro device is having problems sending and receiving faxes

Make sure you use the phone cord or adapter that came with the HP Officejet/Officejet Pro device.

Other equipment that uses the same phone line as the HP Officejet/Officejet Pro device might be in use. Make sure extension phones (phones on the same phone line, but not connected to the HP Officejet/Officejet Pro device) or other equipment is not in use or off the hook. For example, you cannot use the HP Officejet/Officejet Pro device for faxing if an extension phone is off the hook or if you are using a computer dial-up modem to send e-mail or access the Internet.

If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the HP Officejet/Officejet Pro device directly to the telephone wall jack.

Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port labeled “1-LINE” on the back of the HP Officejet/Officejet Pro device.

Try connecting a working phone directly to the telephone wall jack and check for a dial tone — if you do not hear a dial tone, please contact your telephone company to check the line.

Make sure you connect the HP Officejet/Officejet Pro device to an analog phone line, or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone,

it might be a phone line set up for digital phones. Connect the HP Officejet/Officejet Pro device to an analog phone line and try sending or receiving a fax.

The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected. Without the filter, you cannot fax successfully.

If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP Officejet/Officejet Pro device is connected to the correct port and the terminal adapter is set to the correct switch type for your country/ region.

You are using a Fax over IP service. Try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

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Contents OFFICEJET/OFFICEJET PRO Page Contents Parallel-type phone systems Set up the faxSet up the fax VenezuelaDetermine the type of phone line dedicated or shared Serial-type phone systemsDedicated phone line Manage and configure fax settingsShared phone line To test fax setup Test fax setup Set the answer mode Auto Answer optional To set the answer mode to manual or automaticTo set up speed-dial entries Set up speed-dial entries optionalTo change the answer ring pattern for distinctive ring To set up Fax to Mac from the HP Device Manager Mac OS Set up HP Digital Fax Fax to PC or Fax to MacTo set up Fax to PC from the Solution Center Windows Solve fax problems For fax calls, you can only receive faxes manually ProblemHP Officejet/Officejet Pro Faxes automaticallyPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementPage Table des matières Table des matièresConfiguration du télécopieur Systèmes téléphoniques parallèlesSystèmes téléphoniques série Ligne téléphonique partagée Ligne téléphonique dédiéeDe date et d’heure, et les paramètres de pays/région Pour définir le mode de réponse sur Manuel ou Automatique Étape 4 Test de la configuration du télécopieurPour tester la configuration du télécopieur Consultez le rapportPour modifier le type de sonnerie sur Sonnerie distincte Configuration des entrées de numérotation rapide facultatifPour définir des entrées de numérotation rapide Mode de fonctionnement Résolution des problèmes de télécopie Le périphérique HP Officejet Configuré pour recevoir automatiquement les télécopiesRésolution des problèmes de télécopie Les télécopies manuellementPériphérique HP Officejet/Officejet Pro HP Officejet/Officejet Pro n’est’accompagne Téléphonique muraleDéclaration de garantie limitée Hewlett-Packard Déclaration de garantie limitée Hewlett-PackardPage Contenido ContenidoConfigurar el fax Configurar el faxSistemas telefónicos en serie Línea telefónica dedicada Paso 3 Administre y configure el faxLínea telefónica compartida Probar la configuración de fax Paso 4 Prueba de la configuración de faxConfigurar el modo de contestación en manual o automático Configuración de entradas de marcación rápida opcional Para configurar entradas de marcación rápidaConfigurar Fax digital HP Fax a PC o Fax a Mac ¡Que bien funcionaResolver problemas de fax @ varias veces hasta que aparezca un guión en la pantalla Officejet Pro no puede enviarEl contestador automático De Dispositivo HP Officejet/Officejet Pro HP Officejet/Officejet Pro noSe incluye con él De paredDeclaración de garantía limitada de Hewlett-Packard Declaración de garantía limitada de Hewlett-PackardPage Sumário SumárioSistema telefônico paralelo Configuração do faxVietnã Configuração do fax Cingapura Espanha Taiwan TailândiaSistemas telefônicos seriais Linha telefônica dedicada Etapa 3 Gerenciar e definir configurações de faxDo software Configuração do fax Linha telefônica compartilhadaPara testar a configuração do fax Etapa 4 Testar configuração do faxConfigurar o modo de resposta Resposta automática opcional Configurar o modo de resposta Resposta automática opcionalConfigurar entradas de discagem rápida opcional Para configurar entradas de discagem rápidaConfigurar o Fax Digital da HP Fax para PC ou Fax para Mac Os fax recebidos são salvos no computadorSolucionar problemas de fax Solucionar problemas de faxAll Rings Todos os toques Coloridas no computador Computador não pode Page CB022-90011* *CB022-90011
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