HP Pro 8500 - A909b HP Officejet/Officejet Pro, Faxes automatically, Device, Answering machine

Page 11

The HP Officejet/Officejet Pro

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature

device can send faxes

on the HP Officejet/Officejet Pro device is set to All Rings.

but cannot receive faxes

 

 

If Auto Answer is set to Off, or you have a voice mail service at the same phone number you use

 

for fax calls, you can only receive faxes manually.

 

 

 

If you have a computer dial-up modem on the same phone line with the HP Officejet/Officejet

 

Pro device, check to make sure that the software that came with your modem is not set to receive

 

faxes automatically.

 

 

 

If you have an answering machine on the same phone line with the HP Officejet/Officejet Pro

 

device:

 

• Check that the answering machine is working properly.

 

• Make sure the HP Officejet/Officejet Pro device is set to receive faxes automatically.

 

• Make sure the Rings to Answer setting is set to a greater number of rings than the

 

answering machine.

 

• Disconnect the answering machine and then try receiving a fax.

 

• Record a message that is approximately 10 seconds in duration. Speak slowly and at a low

 

volume when recording your message. Leave at least 5 seconds of silence at the end of the

 

voice message.

 

 

 

Other equipment that uses the same phone line might be causing the test to fail. You can

 

disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes,

 

then one or more of the other equipment is causing problems. Try adding them back one at

 

a time and rerunning the test each time until you identify which piece of equipment is causing the

 

problem.

 

 

The HP Officejet/Officejet Pro

The HP Officejet/Officejet Pro device might be dialing too fast or too soon. For example, if you

device cannot send faxes but

need to access an outside line by dialing “9,” try inserting pauses as follows: 9-XXX-XXXX (where

can receive faxes

XXX-XXXX is the fax number you are sending to). To enter a pause press Redial/Pause, or press

 

the Symbols or *@ button repeatedly, until a dash (-) appears on the display.

 

 

The display always shows

You are using the wrong phone cord. See the first two issues under “The HP Officejet/Officejet

Phone Off Hook

Pro device is having problems sending and receiving faxes” on page 10.

English

The HP Officejet/Officejet Pro device is having problems sending a manual fax

This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Officejet/Officejet Pro device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

If you are sending a fax manually from your phone that is connected directly to the HP Officejet/ Officejet Pro device, you must use the keypad on the telephone to send the fax.

Fax tones are recorded on my

See the information about answering machine - related problems for the ”The HP Officejet/

answering machine

Officejet Pro device can send faxes but cannot receive faxes“ topic in this table.

 

 

Solve fax problems 11

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Contents OFFICEJET/OFFICEJET PRO Page Contents Venezuela Set up the faxSet up the fax Parallel-type phone systemsSerial-type phone systems Determine the type of phone line dedicated or sharedShared phone line Manage and configure fax settingsDedicated phone line To set the answer mode to manual or automatic Test fax setupSet the answer mode Auto Answer optional To test fax setupTo change the answer ring pattern for distinctive ring Set up speed-dial entries optionalTo set up speed-dial entries To set up Fax to PC from the Solution Center Windows Set up HP Digital Fax Fax to PC or Fax to MacTo set up Fax to Mac from the HP Device Manager Mac OS Solve fax problems Faxes automatically ProblemHP Officejet/Officejet Pro For fax calls, you can only receive faxes manuallyPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementPage Table des matières Table des matièresSystèmes téléphoniques parallèles Configuration du télécopieurSystèmes téléphoniques série De date et d’heure, et les paramètres de pays/région Ligne téléphonique dédiéeLigne téléphonique partagée Consultez le rapport Étape 4 Test de la configuration du télécopieurPour tester la configuration du télécopieur Pour définir le mode de réponse sur Manuel ou AutomatiquePour définir des entrées de numérotation rapide Configuration des entrées de numérotation rapide facultatifPour modifier le type de sonnerie sur Sonnerie distincte Mode de fonctionnement Résolution des problèmes de télécopie Les télécopies manuellement Configuré pour recevoir automatiquement les télécopiesRésolution des problèmes de télécopie Le périphérique HP OfficejetTéléphonique murale HP Officejet/Officejet Pro n’est’accompagne Périphérique HP Officejet/Officejet ProDéclaration de garantie limitée Hewlett-Packard Déclaration de garantie limitée Hewlett-PackardPage Contenido ContenidoConfigurar el fax Configurar el faxSistemas telefónicos en serie Línea telefónica compartida Paso 3 Administre y configure el faxLínea telefónica dedicada Configurar el modo de contestación en manual o automático Paso 4 Prueba de la configuración de faxProbar la configuración de fax Para configurar entradas de marcación rápida Configuración de entradas de marcación rápida opcional¡Que bien funciona Configurar Fax digital HP Fax a PC o Fax a MacResolver problemas de fax El contestador automático Officejet Pro no puede enviar@ varias veces hasta que aparezca un guión en la pantalla De pared HP Officejet/Officejet Pro noSe incluye con él De Dispositivo HP Officejet/Officejet ProDeclaración de garantía limitada de Hewlett-Packard Declaración de garantía limitada de Hewlett-PackardPage Sumário SumárioCingapura Espanha Taiwan Tailândia Configuração do faxVietnã Configuração do fax Sistema telefônico paraleloSistemas telefônicos seriais Linha telefônica compartilhada Etapa 3 Gerenciar e definir configurações de faxDo software Configuração do fax Linha telefônica dedicadaConfigurar o modo de resposta Resposta automática opcional Etapa 4 Testar configuração do faxConfigurar o modo de resposta Resposta automática opcional Para testar a configuração do faxPara configurar entradas de discagem rápida Configurar entradas de discagem rápida opcionalOs fax recebidos são salvos no computador Configurar o Fax Digital da HP Fax para PC ou Fax para MacSolucionar problemas de fax Solucionar problemas de faxAll Rings Todos os toques Coloridas no computador Computador não pode Page CB022-90011* *CB022-90011
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