GE 60-960-95 installation instructions Module doesn’t communicate with alarm.com

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Feature

Problem	Action/Solution

Module is not communicating on Bus and indicates a “Bus Failure Unit nn”. Where nn represents the Wireless Gate- way unit number.

1.Check that the module is wired correctly to the panel terminals.

2.Verify that the module’s red Bus LED is flashing. If not, remove power and check all the wiring.

Module’s status LED’s don’t turn on after initial power-up.

1.Wait 5 - 8 minutes for the module to communicate with alarm.com.

2.Access code Lock feature must be turned off to work properly.

3.Make sure another Automation or Gateway Module isn’t learned into the panel’s memory. Con- cord Ultra panels support only one Automation or Gateway Module.

Module doesn’t communicate with alarm.com.

1.Check module’s status LED’s. Refer to the “SuperBus 2000 Wireless Gateway Module” instruc- tions for a description of the LED’s.

Concord Ultra

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Contents 466-2061Rev C Installation InstructionsConcord Ultra 6HFXULW\ACTA Part NoticesFCC Part 15 Information to the User FCC Part 15 Class BAbout This Manual ContentsPlanning the Installation Installing the SystemProgramming the Panel Testing the SystemTroubleshooting UL Listed Installations Special Installation RequirementsSIA System Requirements TestingDefault Required SettingFunction Planning the InstallationUL Canada Listed Installations Central Station ReportingSnapCards Supervised Wireless SirenStandard Panel SuperBus 2000 TouchpadsSuperBus 2000 4-RelayOutput Module HOM SuperBus 2000 Cellular Backup ModuleSuperBus 2000 Wireless Gateway Module SuperBus 2000 8Z Input Module HIMDetermine the Panel Location Total System Power and Wire Length GuidelinesPower Wire LengthTotal System Wire Table 2: Total System Wire Length AllowedMax. Wire Length Wire TypeMounting the Panel Table 4: Wire RequirementsTable 3: Minimum Device Current Draw Identify Panel Components Installing AntennasFigure 5. Connecting the Panel to Earth Ground Connecting the Panel to Earth GroundInstalling Optional SnapCards Figure 4. Installing the AntennasConnecting Intrusion Detection Devices Connecting Detection Devices to Panel Zone InputsConnecting 2-WireSmoke Detectors 15-WattSpeaker Connecting SpeakersConnecting 4-WireSmoke Detectors Table 5 Panel Minimum Available PowerHardwire Interior Speaker Connecting Piezo SirensExterior Sirens Installing Supervised Wireless SirensInterior Sirens 1.Power up the panel see “Powering Up the Panel” SuperBus 2000 Phone Interface/Voice Module Installing SuperBus 2000 ModulesSuperBus 2000 Energy Saver Module Wiring-SpeakerSuperBus 2000 4-RelayOutput Module SuperBus 2000 Cellular Backup ModuleSuperBus 2000 Automation Module SuperBus 2000 8Z Input ModuleFigure 21. Connecting the SuperBus to the Panel SuperBus 2000 Wireless Gateway ModuleSetting Device Address on SuperBus 2000 Devices Installing an RJ-31XPhone JackConnecting the AC Power Transformer Entering Program Mode Powering Up the PanelProgramming the PanelFigure 26. Tier 1 Program Menus Touchpad Button Programming FunctionsMoving Through Program Mode Tiers and Menus Table 6: Touchpad Button FunctionsProgramming Tier 1 Menu Items Security-GlobalDefault = Using Shortcut NumbersInstaller Code Security-GlobalDefault =Security-GlobalDefault = on Access Code LockSIA False Alarm Reduction Security-GlobalDefault = noneQuick Exit partition 1: 0012, partition 2: Security-Partition 1-2Default = onSecurity-Partition 1-2Default = on Security-Partition 1-2Default = onSecurity-Partition 1-2Default = transition Keyswitch Sensor partition 1: 0015, partition 2:Keyswitch Style partition 1: 0016, partition 2: Security-Partition 1-2Default = noneRPTS OFF/ON current setting, press Phones-CSPhone 1-3Defaults: CSRPTS OFF/ON current setting, press Phones-CSPhone 1-3Defaults: CSphone 3: phone 3:Phones-PagerPhone 1-5Default = off Phones-CSPhone 1-3Defaults: CSPhones-PagerPhone 1-5Default = none Phones-PagerPhone 1-5Default = on0155, pager 4: 0165, pager 5: 0153, pager 4: 0163, pager 5:0154, pager 4: 0164, pager 5: Latchkey Rpts pager 1: 0135, pager 2: 0145, pagerPhone Options-GlobalDefault = off Auto Test ResetPhones-DownloaderPhone Default = none Phone Options-GlobalDefault = onPhone Options-GlobalDefault = on Cancel MessagePhone Options-GlobalDefault = on Phone Options-GlobalDefault = onPhone Options-GlobalDefault = none Call Wait CancelRemote Access partition 1: 0211, par Phone Options-GlobalDefault = 15 secPhone Options-Partition 1-2Default = off Phone Options-Partition 1-2Default = onPhone Options-Partition1 only Default = none Phone Options-Partition 1-2Default = onPhone Options-Partition 1-2Default = # Phone Access Key partition 1: 0216, partition 2:Timers Menu RF Tx TimeoutTimers-GlobalDefault = 24 hours Activity TimeoutTimers-GlobalDefault = 7 days Timers-GlobalDefault 4 secTimers-Partition 1-2Default = 22:00 10:00 pm Siren Timeout partition 1: 0313, partitionTimers-Partition 1-2Default = 4 min Timers-Partition 1-2Default = 4 minTouchpad Options-Partition 1-2Default = on display shows HOUSE CODE nn-x current settingTouchpad Options-GlobalDefault = none Touchpad Options-Partition 1-2Default = onReporting-GlobalDefault = off Back In ServiceTouchpad Options-Partition 1-2Default = off Touchpad Options-Partition 1-2Default = offReporting-GlobalDefault = on Low CPU BatteryBattery Restoral Two Trip ErrorReporting-GlobalDefault = weekly Reporting-GlobalDefault = offReporting-GlobalDefault = off Reporting-GlobalDefault = offReporting-Partition 1-2Default = off Reporting-GlobalDefault =Reporting-GlobalDefault = off Reporting-Partition 1-2Default = offReporting-Partition 1-2Default = off Reporting-Partition 1-2Default = offReporting-Partition 1-2Default = off Reporting-Partition 1-2Default = offReporting-Partition 1-2Default = off Freeze Alarm partition 1: 06107, partition 2:Alarm Verify partition 1: 06108, partition 2: Disable Trouble BeepsSiren Options-Partition1 Default = off Siren Options-GlobalDefault = offSiren Options-GlobalDefault = Siren Options-GlobalDefault = offSensors Default = none Table 7: How to Trip SensorsLearn Sensors Sensor Text Sensors Default = noneSensors Default = none Sensors Default = noneAudio Verification-Partition1 Default = off Access TimeoutAudio Verification-Partition1 Default = off Audio Verification-Partition1 Default =This setting determines how long AVM access Access CodeAccessory Modules Menu Audio Verification-Partition1 Default = 02 secStatus Beeps Device IDPartition Assign Output ProgrammingCellular System Key BeepsFreeze Temp TemperatureOnboard Options Menu Acc. Modules--SnapCards-OutputText Default = noneOutput Text output 1: 10110, output 2: output 3 10112, outputOnboard Options-InputsDefault = off Two Wire SmokeOnboard Options-InputsDefault = off rent settingOutput Text Output 1-1120,Output Onboard Options-Output Text-Output1, 2 DefaultExiting Programming Mode Entering User Programming ModeTime Time and Date Default = 00:00Time and Date Default = 01/01/00 User Codes-Reg.User Codes-UserNNN Default = noneSystem Tests 030nnn4 where nnn=user number Direct Bypassing 030nnn1 where nnn=user numberRemote Access 030nnn2 where nnn=user number Partition Jump 030nnn3 where nnn=user numberOptions Default = on Latchkey Report 030nnn5 where nnn=user numberUser Codes-PartitionMaster Code Default = none User Codes-SystemMaster Code Default =Options Default = VolumeSet Up Schedules Menu Options Default =XX=schedule 00 thru 15 and Set Up Schedules 05XXY, whereDefault = 00:00 Attach Schedules To Events Default = off3.Press A or B until the desired light appears Attach Lights To Sensors Default = Attach Schedules To Events Default = offEnergy Saver Default = 50F Energy Saver Default = 90FDownloader Programming Basic System CommandsDefault = N/A Table 9: Basic Touchpad CommandsIf a Wireless Sensor Does Not Test Testing Zones/SensorsTable 9 Basic Touchpad Commands Continued Table 11: Pager Sensor/Zone Code and Numbers Testing Phone CommunicationTesting Central Station/Pager Communication Table 10: Pager System Event CodesTable 12: System Alarm Sounds Testing Outputs and SirensTesting Light Control Testing the Energy Saver Module ESMAdjusting Touchpad Display Contrast Table 13: Current Phone Settings Testing Cellular Backup Communication2.Check for proper panel and transformer wiring Central station/pager is not receiving reports System indicates Sensor/Touchpad nn low batterySystem doesn’t go into alarm when zone is tripped Smoke sensor beeps once every 44 seconds Cellular backup report does not occur Module doesn’t communicate with alarm.com Appendix A System Planning Worksheets Table A1: Wireless DevicesTable A3: Zone and Sensor Assignments Table A2: Hardwire DevicesTable A3: Zone and Sensor Assignments Continued Concord Ultra Table A3 Zone and Sensor Assignments ContinuedShortcut No Table A4 System Settings Index and RecordSetting reference default SettingException Reports phones Off Phone Test On Appendix B Reference Tables Cross-Zoning Table B1: Sensor Group Characteristics ContinuedTable B2: Item Numbers and Sensor Text Description Table B3: System Event Trigger NumbersTable B4: Sensor Group Event Trigger Numbers System EventTrigger No Table B4 Sensor Group Event Trigger NumbersTable B5: Sensor Number Event Trigger Numbers Sensor GroupSensor Table B5: Sensor Number Event Trigger NumbersTable B5: Sensor Number Event Trigger Numbers Table B6: System Feature Event Trigger NumbersResponse Characteristics Table B6: System Feature Event Trigger NumbersTable B7: Response Characteristics FeatureConcord Ultra Notes for Table B8: Response NumbersDealer Code + 0 + #* # * #To Enter Programming Mode: 8 + Installer or Concord UltraConcord Ultra #* # * # * # * # * #Tier 2 Menus Continued Concord Ultra #* #Timers #* # * #Concord Ultra Concord Ultra #* #Central Station Reports SIA False AlarmSoftware Version Downloader CodeDownloader Exit DelayDialer Abort Delay DisarmingConcord Ultra Optional SuperBus 2000 Module Connections