GE 60-883-95R installation instructions Troubleshooting Guide, Problem Solution

Page 33

Troubleshooting

Table 11: Troubleshooting Guide

Problem	Solution

The system does not respond when the Call button	• Verify the phone line is plugged into the LINE jack
or panic button are activated.	in the back of the panel.
	• Make sure the Primary Phone Number (Option 3) is
	programmed.
	• Make sure Option 21: Call Button Enable is set to 1
	or 2.

I can’t select an option number I need to change.	• Be sure you have entered Utility Access Code 1 or
	Utility Access Code 2. The Master Access Code can
	only change Options 1, 5, 22 and 29

I don’t get the phone test option when I press the	• Make sure a Phone Number (Option 3-5) is pro-
Menu button on the back of the panel.	grammed.
	• Make sure Manual Phone Test (Option 16) is on.

The system is beeping.	• Press the Status button.
	• Refer back to this table or the System Operation sec-
	tion for information on correcting the problem.

The system is announcing “System phone commu-	• Verify the phone line is connected correctly.
nications failure.”	• Verify a Phone Number (Option 3-5) is programmed
	• Verify a Phone Number (Option 3-5) is programmed
	correctly.
	• If testing a voice event notification number the
	phone must be answered in order for the phone test
	to pass.

The system is announcing “System low battery.”	• Make sure the battery is fully charged and connected
	properly. It may take several hours for the system to
	charge after first being plugged in.
	• Replace the backup battery.
	• Perform a sensor test.

I performed a sensor test and the panel announces	• The sensor(s) has been deleted or not programmed
“Function not available.”	into the system.
	• Follow the instructions for Adding/Replacing sen-
	sors.

The system is announcing “Sensor low battery.”	• Replace the sensors battery. Refer to the sensor man-
	ual for battery replacement instructions.

My access code doesn’t work.	• The Access Code Length may have been changed.
	Try using one of the default codes from Table 6 on
	page 15.

Troubleshooting

28

Image 33

Contents CareGard FCC Part 15 Information to the User GE InterlogixContents Activity Check Medication RemindersAdding/Replacing Sensors Sensor Testing Phone Communication Testing TroubleshootingDeleting Sensors System Monitoring Special Installation Requirements ETL Listed InstallationsCentral Station Reporting Multi-Purpose Panic Control PanelPlugging in the Phone Line Locating the PanelLine Seizure No Line SeizurePowering up the System Plugging in the PowerAdjusting the Speaker Volume To activate a portable panic sensorMaster Access Code Access CodesUtility Access Code 1 Dealer Code Utility Access Code 2 Installer CodeEntering Program Mode Setting the ClockChanging an Access Code ¾ To hear the current setting for each option Numbered Options Settings¾ To change an option setting Function Default Range Desired SettingRange = On/Off Default = On Option 1 Panel Voice¾ To turn Panel Voice On or Off Option 3 Primary Phone Number Option 2 Account NumberOption 4 Secondary Phone Number Option 5 Numeric Pager/Voice Event Notification PhoneOption 7 Downloader Phone Number Phone Mod 1 SettingsOption 8 Phone Lock Option 9 Downloader CodePhone Mod 3 Settings Phone Mod 2 SettingsOption 11 Phone Mod Option 12 Numeric Pager/Voice Event Notification PhoneOption 17 AC Power Failure Report Option 15 RF TimeoutOption 13 Dtmf Dialing Option 14 Auto Phone TestRange = On/Off Default = Option 18 CPU Low Battery ReportRing/Hang/Ring Settings Option 19 Fail to CommunicateOption 22 Downloader Enable Option 21 Call Button EnableOption 26 AVM Mode Option 23 300 BaudRange = 3-6 Default = Option 28 Access Code LengthAccess Code Length Defaults Option 27 RF Jam DetectOption 31 Programming Report Option 30 Demo ModeOption 32 Supervisory Time Option 33 Modem SensitivityOption 39 No Audio on Alarm Cancel Option 38 Alarm Cancel TimeoutOption 36 Manual Mic Gain Option 37 VOX Receiver GainResetting Memory to Defaults Exiting Programming ModeUsing CareGard with Activity Check Set Option 42 Siren Time OutSetting up Medication Reminders Home and AwayAcknowledging Medication Reminders Supervised vs. Not Supervised Adding Replacing SensorsProgramming Sensors Sensor Type To ProgramDoor/Window Sensor type possibilities Sensor Type To Trip Sensor Type Options Backup Battery AC PowerDeleting Sensors SystemReplacing the Backup Battery Sensor Low Battery¾ To replace the backup battery Sensor Supervisory FailureAutomatic Phone Test Sensor TestingPhone Test Central Station CommunicationVoice Event Notification Pager CommunicationRemote Phone Operation Pager Reporting MessageRemote Phone Operation System Function Phone CommandProblem Solution Troubleshooting GuideNumerics Index