BT VP1000 manual Problems with the BT Home Monitor System

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BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725

SECTION 7

PROBLEMS WITH THE BT HOME MONITOR SYSTEM

My BT Home Monitor Control Panel is displaying an alert I don't understand – what do I do?

The BT Home Monitor User Guide contains a complete list of all the possible problems. Please refer to this in the first instance.

Or call our helpdesk on 0870 240 1979 in normal office hours.

What do the lights on my Control Panel mean?

There are four indicators on your BT Home Monitor panel. These are: On, Check, Chime and Power.

The ‘On’ indicator shows you when your system is switched on. The ‘Check’ indicator advises of an event which has occurred, or something related to the system which may need attention e.g. low batteries. The ‘Chime’ indicator shows when the chime function (an audible notification when a sensor is triggered) is activated. The ‘Power’ indicator is lit when mains power to the panel is present.

My system ‘Check’ light is on, what should I do?

By pressing the SHOW / OK key repeatedly, the Home Monitor will step through the areas of the system which need to be checked. Please refer to the Troubleshooting section of the User Guide if you need assistance in resolving any of these problems.

Why does my Control Panel have a communication failure?

A communications failure is caused when the panel cannot detect an active telephone line. This may be because the telephone line cable is not connected properly, or that your telephone line is not actually working. In the first instance, refer to the Troubleshooting information contained in your User Guide. If the problems persist, please call BT’s helpdesk on

0870 240 1979 for further assistance.

Why does my Movement Detector not respond to movement?

Movement Detectors are very sensitive, so to preserve the life of the batteries the detectors will go to ‘sleep’ after an event has been identified and reported to the panel. This ‘sleep’ period lasts 90 seconds, after which, if no activity is detected the Movement Detector will become active and ready to detect other events.

In the first instance, refer to the Troubleshooting information contained in your User Guide. If the problems persist, please call BT’s helpdesk on 0870 240 1979 for further assistance.

Why does my Movement Detector keep generating false alarms?

If you have a pet, make sure they have not triggered the system. Remember, pet sensitivity can increase in certain circumstances e.g. the closer the pet is to the detector.

In the first instance, refer to the Troubleshooting information contained in the User Guide. If the problems persist, please call BT’s helpdesk on 0870 240 1979 for further assistance.

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Contents User Guide BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 2601 04 ~Contents Introduction Key FeaturesGetting Started Overview Inside the Box Installing Your BT Home Monitor VP1000System Requirements Activating the Battery Connecting the PowerInsert the rechargeable battery pack. Fig Activating Control PanelLocating the Wireless Sensors Installing Wireless SensorsDefault Settings BT Home Monitor VP1000 package is set-up as followsTo install the Magnetic Contact, follow these instructions Installing the Magnetic ContactMounting Using Adhesive LocatingInstalling the Movement Detector Mounting Using ScrewsRemove the cover by unscrewing the closure screw. Fig Gently pull apart the base from the coverTips On Effective Positioning Installing the Keyfob Remove the front cover using a screwdriverAnother 7 Keyfobs can be registered to your Control Panel Activating the KeyfobCalled ‘I am a new customer’ Registering For Your BT Home Monitoring AccountAbout Your Property ID Number Completing Installation Testing Your System Switch your BT Home Monitor System on System SettingsFull Test of Whole System Built in SirenUsing Your BT Home Monitor VP1000 Master Code KeyfobChange User Code Master CodeSwitching on House Switching On and OffUser Codes Press ActionPress Action Switching OFF Switching on HomeUser Code Changing from on Home to on HouseChanging Sensor Response Types Sensor Response TypesSensor Help, Fire and Emergency Alerts Sensor Alerts Contact ProcedureIntrusion Sensors Fire SensorsMessages from BT Home Monitoring Alert MessagesMessages on Your Control Panel Ready / MemorySend no on / OFF Alarm On and Off StatusSend on / OFF Switch Remote Access OFF AT the Control Panel Remote accessPress Display PIN # Test To USE Voice CommunicationHear a status report Panel Functions User Settings MenuChange User Code System Profile MenuAdd / Delete / Change Sensor Basement Scroll through these options Attic Hall Back DoorDisplay shows S number Chime BathroomDelete Add / Delete KeyfobOFF to Delete PressADD / DEL Keyfob ADD / DEL Keypad Add / Delete KeypadAdd / Delete Siren Exit Delay Time System SettingsTest Sensors Test External SirenCommunications Settings Record Speech Factory ResetBT Serial Number Custom LocationWireless Sensors Accessory FunctionsUnderstanding Accessory Settings Hour Sensors and Panic Functions Setting Sensor Response TypesIntruder Alerts ADD Sensor Adding and Numbering a SensorSelecting the Sensor Name Selecting the Sensor Response TypeDisplay shows Number Location Number ResponseDeleting a Sensor Selecting a Sensor SignalDisplay shows Sensor no Melody Chime Sensor Name Show / OK Display shows Sensor NOnumberDisplay shows OFF to Delete Display shows Keyfob no Adding and Numbering a KeyfobDeleting a Keyfob Deleting a Keypad Adding and Numbering a KeypadDisplay shows 1-WAY KP no Display shows Keypad noAdd / Delete Smoke Detector Only available if you have access to the internet Using An Online AccountLogging Welcome Page and NavigationAccount Users Account DetailsProperty Details Monitor My PropertyContacts Testing AlertsEvent Details For example LocationsReceiving Your BT Home Monitor TroubleshootingInstalling Your BT Home Monitor Do I have to set up the online account? Why do I have to plug in my telephone line last?Do I have to programme the Control Panel? What if I move?What is ‘Send on / OFF’? What is ‘Chime’?How do I add a new accessory? See there are different responses for Sensors, why?Why does my Movement Detector keep generating false alarms? Problems with the BT Home Monitor SystemWhy does my Control Panel have a communication failure? What should I do if my telephone line is faulty? How do I know if a battery needs changing?Keep getting asked for my password after I am logged in? Problems with the Online AccountOperating Your BT Home Monitor in Emergencies What happens if my electricity supply fails?Why do I need a Master Code and User Code? How can I tell if a BT Home Monitor alert is a false alarm?Can I put in 999 as a contact? UsageHour Alerts Guide To AlertsFirst, to guard against a Received if a sensor First nominated Received if you have Troubleshooting Low Battery BT Home Monitoring ServiceBattery Panel Replace the battery Is not securely shut Case AlarmRe-registering it to the panel Low Battery Panel Replace the battery Remote KeypadInactivity Panel for 4 hours Contact Us SupportGeneral Information SpecificationsProduct Information Control PanelMovement Detector Magnetic ContactWeight Inc. Battery 21g 3/4oz Colour Black Operating Temperature -10 to 50C 14 to 122FColour Ivory KeyfobConditions of this guarantee are BT GuaranteeOutside of the 12 month guarantee period Instruction for returning the productTerms And Conditions ContentsMaking Sure the Service is Secure ServiceDuration OUR CommitmentPaying OUR Charges Repairing Faults in the ServiceUSE of the Service If YOU Break this Contract Suspension of the ServiceMatters Beyond the Reasonable Control of Either Party Limitation of LiabilityEnding this Contract HOW to Give NoticeHOW this Contract can be Changed Transfer of Rights and ObligationsSeverability Annex a Schedule of ServiceLAW and Jurisdiction We willDeclaration of Conformity for Please NoteAnnex B Offices worldwide

VP1000 specifications

The BT VP1000 is a state-of-the-art video conferencing system designed to enhance communication and collaboration in business settings. This device stands out due to its remarkable features, technologies, and characteristics, making it an excellent choice for organizations seeking robust and efficient video conferencing solutions.

One of the most notable features of the BT VP1000 is its high-definition video quality, which is supported by advanced codecs that optimize bandwidth usage without compromising on clarity. Users can expect crisp visuals, allowing for clearer communication during meetings, whether they are in the same room or remote locations. The device supports resolutions up to 1080p, ensuring that participants can see and engage with each other effectively.

Audio quality is equally impressive with the BT VP1000. It incorporates advanced noise reduction technologies and high-fidelity speakers, providing clear and natural sound. The array microphones help capture voices from all corners of the room, ensuring that everyone can contribute to the conversation, thus enriching the collaborative experience.

The BT VP1000 also boasts an intuitive user interface, making it easy for users of all skill levels to navigate its features. With one-touch meeting initiation, participants can quickly join video calls without the hassle of complicated setups. The system is compatible with various platforms, ensuring seamless integration with existing IT infrastructures.

Moreover, the BT VP1000 supports multiple connectivity options, including HDMI and USB, facilitating easy connection to laptops and other devices. This versatility allows users to share presentations and documents effortlessly, promoting more productive meetings.

Security is a top priority for businesses, and the BT VP1000 is equipped with robust encryption and data protection protocols. This ensures that sensitive information shared during video calls remains secure from potential cyber threats.

In terms of design, the BT VP1000 is sleek and modern, making it an attractive addition to any conference room. It is engineered for durability as well, ensuring long-lasting performance.

In summary, the BT VP1000 is an exemplary video conferencing device that harmonizes visual clarity, superior audio quality, user-friendly features, and seamless connectivity. Its focus on security also makes it a reliable choice for businesses looking to enhance their communication capabilities. By adopting the BT VP1000, organizations can expect to elevate their collaboration efforts significantly while fostering an efficient work environment.
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