BT VP1000 manual Troubleshooting

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BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725

Troubleshooting

This table summarises the messages displayed and announced by your Control Panel when it requires attention or has stored an event.

If one of these messages occurs, please check and use the suggested action to resolve. If the action does not clear the problem, contact BT Home Monitoring Support on 0870 240 1979.

 

 

Message

Description

Action

 

 

 

 

 

 

 

Check System

Something in your system needs to be

Press OK and listen to the problems

 

 

 

checked or needs attention.

one by one, pressing OK after each

 

 

 

 

event.

 

 

 

 

The system will provide more messages

 

 

 

 

detailing the cause of the problem.

 

 

 

 

These are listed below.

 

 

 

 

 

 

 

Check for Event

Something has caused an event in your

Press OK and listen to the events one

 

 

 

home which is stored in the panels

by one, pressing OK after each event.

 

 

 

memory.

The system will provide more messages

 

 

 

 

7

 

 

 

detailing the events. These are listed

SECTION

 

 

 

below.

 

 

 

 

Not Ready

Your panel is not ready to switch on.

A sensor is disturbed e.g. a door is open

 

 

 

 

so a magnetic contact is triggered.

 

 

 

 

Check the sensor (details will be on the

 

 

 

 

panel) and secure the sensor.

 

 

 

 

 

 

 

Power Failure

The panel has not been able to detect

Check to see that the power cable is

 

 

 

an electricity supply for over 60 minutes.

connected properly.

 

 

 

 

 

 

 

If a full power failure, contact the

 

 

 

 

electricity company to find out the source

 

 

 

 

of the problem.

 

 

 

 

Your back up battery will continue to run

 

 

 

 

the system for approximately 8 hours.

 

 

 

 

 

 

 

Check Telephone

The panel has not been able to detect

Check to see that the phone cable is

 

 

Line

a phone line.

connected properly.

 

 

 

 

Check for a dial tone on another telephone

 

 

 

 

extension. If there is no dial tone contact

 

 

 

 

telephone company.

 

 

 

 

Your panel cannot communicate with

 

 

 

 

the BT Home Monitoring Service Centre

 

 

 

 

if there is no active phone line.

 

 

 

 

However, all events will be stored and

 

 

 

 

the panel will still display messages and

 

 

 

 

provide audible alerts.

 

 

 

 

 

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Contents User Guide BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 2601 04 ~Contents Getting Started Key FeaturesIntroduction Overview System Requirements Installing Your BT Home Monitor VP1000Inside the Box Activating the Battery Connecting the PowerInsert the rechargeable battery pack. Fig Activating Control PanelLocating the Wireless Sensors Installing Wireless SensorsDefault Settings BT Home Monitor VP1000 package is set-up as followsTo install the Magnetic Contact, follow these instructions Installing the Magnetic ContactMounting Using Adhesive LocatingInstalling the Movement Detector Mounting Using ScrewsRemove the cover by unscrewing the closure screw. Fig Gently pull apart the base from the coverTips On Effective Positioning Installing the Keyfob Remove the front cover using a screwdriverAnother 7 Keyfobs can be registered to your Control Panel Activating the KeyfobCalled ‘I am a new customer’ Registering For Your BT Home Monitoring AccountAbout Your Property ID Number Completing Installation Testing Your System Switch your BT Home Monitor System on System SettingsFull Test of Whole System Built in SirenUsing Your BT Home Monitor VP1000 Master Code KeyfobChange User Code Master CodeSwitching on House Switching On and OffUser Codes Press ActionPress Action Switching OFF Switching on HomeUser Code Changing from on Home to on HouseSensor Sensor Response TypesChanging Sensor Response Types Help, Fire and Emergency Alerts Sensor Alerts Contact ProcedureIntrusion Sensors Fire SensorsMessages from BT Home Monitoring Alert MessagesMessages on Your Control Panel Ready / MemorySend on / OFF Alarm On and Off StatusSend no on / OFF Switch Remote Access OFF AT the Control Panel Remote accessPress Display PIN # Test To USE Voice CommunicationHear a status report Panel Functions User Settings MenuChange User Code System Profile MenuAdd / Delete / Change Sensor Basement Scroll through these options Attic Hall Back DoorDisplay shows S number Chime BathroomDelete Add / Delete KeyfobADD / DEL Keyfob PressOFF to Delete Add / Delete Siren Add / Delete KeypadADD / DEL Keypad Exit Delay Time System SettingsTest Sensors Test External SirenCommunications Settings Record Speech Factory ResetBT Serial Number Custom LocationUnderstanding Accessory Settings Accessory FunctionsWireless Sensors Intruder Alerts Setting Sensor Response TypesHour Sensors and Panic Functions ADD Sensor Adding and Numbering a SensorSelecting the Sensor Name Selecting the Sensor Response TypeDisplay shows Number Location Number ResponseDeleting a Sensor Selecting a Sensor SignalDisplay shows Sensor no Melody Chime Sensor Name Show / OK Display shows Sensor NOnumberDeleting a Keyfob Adding and Numbering a KeyfobDisplay shows OFF to Delete Display shows Keyfob no Deleting a Keypad Adding and Numbering a KeypadDisplay shows 1-WAY KP no Display shows Keypad noAdd / Delete Smoke Detector Only available if you have access to the internet Using An Online AccountLogging Welcome Page and NavigationAccount Users Account DetailsProperty Details Monitor My PropertyEvent Details Testing AlertsContacts For example LocationsInstalling Your BT Home Monitor TroubleshootingReceiving Your BT Home Monitor Do I have to set up the online account? Why do I have to plug in my telephone line last?Do I have to programme the Control Panel? What if I move?What is ‘Send on / OFF’? What is ‘Chime’?How do I add a new accessory? See there are different responses for Sensors, why?Why does my Control Panel have a communication failure? Problems with the BT Home Monitor SystemWhy does my Movement Detector keep generating false alarms? What should I do if my telephone line is faulty? How do I know if a battery needs changing?Keep getting asked for my password after I am logged in? Problems with the Online AccountOperating Your BT Home Monitor in Emergencies What happens if my electricity supply fails?Why do I need a Master Code and User Code? How can I tell if a BT Home Monitor alert is a false alarm?Can I put in 999 as a contact? UsageHour Alerts Guide To AlertsFirst, to guard against a Received if a sensor First nominated Received if you have Troubleshooting Low Battery BT Home Monitoring ServiceBattery Panel Replace the battery Is not securely shut Case AlarmInactivity Panel for 4 hours Low Battery Panel Replace the battery Remote KeypadRe-registering it to the panel Contact Us SupportGeneral Information SpecificationsProduct Information Control PanelMovement Detector Magnetic ContactWeight Inc. Battery 21g 3/4oz Colour Black Operating Temperature -10 to 50C 14 to 122FColour Ivory KeyfobConditions of this guarantee are BT GuaranteeOutside of the 12 month guarantee period Instruction for returning the productTerms And Conditions ContentsMaking Sure the Service is Secure ServiceDuration OUR CommitmentUSE of the Service Repairing Faults in the ServicePaying OUR Charges If YOU Break this Contract Suspension of the ServiceMatters Beyond the Reasonable Control of Either Party Limitation of LiabilityEnding this Contract HOW to Give NoticeHOW this Contract can be Changed Transfer of Rights and ObligationsSeverability Annex a Schedule of ServiceLAW and Jurisdiction We willAnnex B Please NoteDeclaration of Conformity for Offices worldwide

VP1000 specifications

The BT VP1000 is a state-of-the-art video conferencing system designed to enhance communication and collaboration in business settings. This device stands out due to its remarkable features, technologies, and characteristics, making it an excellent choice for organizations seeking robust and efficient video conferencing solutions.

One of the most notable features of the BT VP1000 is its high-definition video quality, which is supported by advanced codecs that optimize bandwidth usage without compromising on clarity. Users can expect crisp visuals, allowing for clearer communication during meetings, whether they are in the same room or remote locations. The device supports resolutions up to 1080p, ensuring that participants can see and engage with each other effectively.

Audio quality is equally impressive with the BT VP1000. It incorporates advanced noise reduction technologies and high-fidelity speakers, providing clear and natural sound. The array microphones help capture voices from all corners of the room, ensuring that everyone can contribute to the conversation, thus enriching the collaborative experience.

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Moreover, the BT VP1000 supports multiple connectivity options, including HDMI and USB, facilitating easy connection to laptops and other devices. This versatility allows users to share presentations and documents effortlessly, promoting more productive meetings.

Security is a top priority for businesses, and the BT VP1000 is equipped with robust encryption and data protection protocols. This ensures that sensitive information shared during video calls remains secure from potential cyber threats.

In terms of design, the BT VP1000 is sleek and modern, making it an attractive addition to any conference room. It is engineered for durability as well, ensuring long-lasting performance.

In summary, the BT VP1000 is an exemplary video conferencing device that harmonizes visual clarity, superior audio quality, user-friendly features, and seamless connectivity. Its focus on security also makes it a reliable choice for businesses looking to enhance their communication capabilities. By adopting the BT VP1000, organizations can expect to elevate their collaboration efforts significantly while fostering an efficient work environment.