Trouble Shooting
Problem | Possible Cause | Solution |
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3 short beeps while | One or more of the | • Replace the batteries, refer to MAINTENANCE AND |
motor turns. | batteries are low. | SERVICE - REPLACING THE BATTERIES. |
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| WARNING: Creating an electrical short between |
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| the batteries/battery box and metal parts of the |
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| appliance may render the receiver inoperable, |
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| therefore, do not use a screwdriver to remove the |
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| batteries. |
Pilot flame lights but | Valve turned down to pilot | • Turn flame to high fire by pressing the up button |
there is no main gas | flow. | on the remote handset |
flow. |
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Low inlet pressure. | • Confirm the regulator’s pressure and sizing. | |
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| Replace valve if necessary. |
| Valve. | • Replace the valve. |
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Flame lifting | Leak in vent pipe. | • Check for leaks in vent connections. |
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| Improper vent | • Check vent configuration with manual. |
| configuration. |
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| Terminal may be | • Check to see if terminal is on correctly. |
| recirculating flue gases. | • May need to install high wind termination cap. |
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| • Contact dealer. |
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Glass fogs up | Normal Condition: after the appliance warms up the glass will clear. | |
| **Due to additives in gas, glass may get hazy during operation** Clean as | |
| needed. |
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Blue Flames | Normal during start up: flames will yellow as the fireplace heats up. | |
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Flames are burning | Flame impingement | • Check log positioning. |
“dirty” or sooting |
| • Increase primary air by opening the venturi |
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| shutter. |
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| See also “Burners will not remain lit.” |
BV ONLY: | • Air tight house. | • Supply make up air to the unit. |
Insufficient air for | • A vacuum in room due to |
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combustion | other |
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