Problem solving guide
. . . no water comes out of the steam or hot water spout.
The water container has not been correctly positioned inside the machine.
^Remove the water container and replace it.
The steam valve is blocked if you still cannot get any water out of the valve or if only a little comes out:
^Open the front of the machine.
^Push the steam valve back down again, and pull the rubber sleeve off.
^Using the small end of the spanner used for removing the capsule hopper, unscrew the tip of the steam valve.
^Clean it thoroughly and then screw it back on again.
. . . you cannot create steam and coffee or espresso at the same time.
^Has the steam heating system been switched off?
If it has been switched off, you cannot dispense steam and coffee at the same time (see "Settings: customising your machine - Setting the Steam system").
. . . the steam system is switched off, but you can still make steam and coffee or espresso at the same time.
If the steam system is still hot you will be able to do both at the same time. Once it has cooled down again you will not be able to make steam and coffee at the same time.
. . . the steam smells of rubber.
There will be a smell of rubber whilst the machine is still new. It will disappear with time.
. . . there is no froth from the cappuccinatore (milk frother).
^Check that the milk spout is pulled out so that milk will be frothed in the cappuccinatore.
^Check that the valve and the spout in the lid are correctly positioned (see "Cleaning and care").
^Check whether any components in the cappuccinatore are blocked.
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