Problem solving guide
. . . the coffee is too weak.
^Make sure that the amount of water programmed is not too much for the coffee.
^Check to see how many coffees have already been dispensed (see "Settings: Customising your machine - Info (showing the number of drinks)").
If the amount of water is correct, and approx. 15,000 coffees have already been dispensed, you will need to replace the capsule hopper in the brew unit (see "Cleaning and care - Maintenance").
. . . there is water in the waste container.
This is not a fault. The water is left over from the brewing and cleaning process.
. . . there is residual "coffee water" in the waste container.
The capsule plate is not pushed in correctly.
^Remove the capsule plate and replace it.
. . . the descaling programme was started by mistake.
The descaling programme cannot be cancelled once you have touched the OK sensor. The programme has to be completed through to the end. This is a safety measure to ensure that the machine is fully descaled, and is important for the
^Descale the machine (see "Descaling the machine").
. . . the
The machine needs descaling.
^Descale the machine (see "Descaling the machine").
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