Samsung FTQ307 user manual Troubleshooting

Page 59

troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

 

 

 

 

 

 

 

 

POSSIBLE CAUSE

 

SOLUTION

 

The range is not

The appliance has been installed

•

Place the oven rack in the center of the

level.

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

range.

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

situation.

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The appliance

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

square and built too tightly in to the

 

appliance accessible.

 

for servicing and

appliance.

 

 

 

cannot be moved

 

 

 

 

 

 

 

 

 

 

 

 

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The oven control

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

 

 

 

 

 

 

 

 

the oven. If the problem persists,

 

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

Oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

 

E-08

Oven heating error

 

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Induction

You have a function error code.

•

Press touch the On/Off control

sensor.

control beeps and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the problem persists, disconnect all

displays an F error

 

CODE

CAUSE

 

 

 

 

 

power to the range for at least 30 seconds

code.

 

-SE-

Touch Button Short Error

 

 

 

 

 

and then reconnect the power. If this does

 

 

-LE-

Low Voltage Error

 

 

 

 

 

 

not solve the problem, call for service.

 

 

-ot-

Over Temperature Error

 

 

 

 

 

 

 

 

 

 

-

 

 

 

 

 

 

-

Pan Detection Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Call for service.

 

 

 

CODE

CAUSE

 

 

 

 

 

 

 

 

 

 

-to-

Top Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

 

-t

 

 

 

-

Top Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

 

-bo-

IGBT Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

 

-b

 

 

 

-

IGBT Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

06 TROUBLESHOOTING

Troubleshooting _59

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Contents Electric Induction Range Latest in heat-distribution technology Features of your new rangeSafety Symbols Important safety instructionsANTI-TIP Device Do not enter inside the oven Induction cooktop Elements Electrical safety Oven Warming Drawer SELF-CLEANING Ovens GLASS/CERAMIC Cooking Surfaces Contents What’s included with your range Introducing your new rangeOverview Induction surface since they can get hot Induction cookingAbout induction cooktop cooking Induction Cooking Touch Control Safety instructions. Residual heatLocation of the Induction Cooktop elements and controls Cookware for induction cooking zonesCookware and burns may occur Before Using the CooktopUse Quality Cookware in Good Condition Also remember toIncorrect Correct Induction touch control Using the touch control sensorsSelect cooking zone and heat seting How to set the appliance for induction cooktop cookingSwitching the appliance on Control sensor Power boost controlSwitching the appliance off Simmer ControlSuitability test Switching a cooking zone offUsing the child safety lock Switching the child safety lock On / OffEnergy saving tips Using suitable cookwareSize of pans Better pans produce better resultsPower Management Operational Noises Suggested settings for cooking specific foodsCookware material Preventing other damage CleaningPreventing marks and scratches Preventing stainsAbout the warming drawer Using the warming drawerRoasts beef, pork, lamb Recommended settingsTurning the warming drawer on or off Low Rolls soft, empty dinner plates MediumOven control panel Operating the ovenPress the SET/START or Clock AM/PM pad Setting the clockHow to set the clock How to change between a 12-hour and 24-hour displayPress the Kitchen Timer ON/OFF pad Minimum and maximum settingsSetting the kitchen timer How to set the timerBaking layer cakes Using the oven racksBefore using the racks Oven rack positionsBaking How to set the thermostatHow to adjust the thermostat while cooking Tips for convection baking How to set the oven for convection bakingConvection baking Breads Recommended convection baking guidePie CookiesConvection roasting How to set the oven for convection roastingLamb Recommended convection roasting guidePork PoultryTimed cooking How to set the oven for timed cookingHow to set the oven for delay timed cooking Delay timed cookingBroil stop position Using the broil panHow to set the oven for broiling BroilingRecommended broiling guide How to recall a setting Using the custom cook featureHow to record a recipe setting Proofing How to set the oven for proofingHow to use the keep warm feature Using the keep warm functionHour energy saving Extra featuresFahrenheit or Celsius temperature selection Thermostat adjustment Convection auto conversion featureControl lockout Turning the oven light on and offSound on/off For use on the Jewish Sabbath & Holidays Setting the SabbathMaintaining your appliance Self-cleaningBefore a self-cleaning cycle After a self-cleaning cycle How to set the oven for self-cleaningHow to delay the start of self-cleaning How to turn off the self-cleaning featureSteam-cleaning How to set the oven for steam-cleaning After a steam-cleaning cycleOven vent Care and cleaning of the ovenCleaning painted parts and decorative trim Cleaning stainless steel surfacesOven door Cleaning the broil pan and insertOven racks Removing heavy, burned-on residue Care and cleaning of the glass cooktopNormal daily use cleaning Removing burned-on residuePotential for permanent damage to the glass surface Cleaning the cooktop sealCleaning sugary spills and melted plastic Removing metal marks and scratchesLocked position Unlocked position How to remove the doorHow to replace the door Removing and replacing the oven doorUnlocked position Locked position How to remove the warming drawerHow to replace the warming drawer Removing and replacing the warming drawerChanging the oven light Troubleshooting TroubleshootingWill not cook fast Surface unitsWill not maintain Rolling boil orBroiling Temperature is tooOven smokes Excessively duringBrown streaks or Self-cleanCleaning cycle Not open after a Self-cleaning cycle Oven not clean afterDrags Display flashesDrawer does not Slide smoothly orLimited Warranty to Original Purchaser WarrantyMemo Memo Memo Questions or COMMENTS?
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