WhisperKool 5000 owner manual Unit does not run/power up Possible Cause Solution

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TROUBLESHOOTING GUIDE

Unit has ice forming on the evaporator

 

Possible Cause

Solution

Evaporator filter and/or coil are dirty.

Clean filter and coil with a vacuum.

 

If coil is very dirty, use a small hand spray with a small amount

 

of liquid dish washer detergent. Spray coil, let set for 5 min, then

 

flush with fresh water.

 

 

There is something blocking the supply and or return air

Remove blockage

The evaporator fan is not turning on.

Call a service tech to troubleshoot

The unit has not gone through its anti-frost sequence, yet.

Check for ice in the depth of the coil. Melt with blow drier until

 

coil is warm to the touch. Soak up water with a towel.

If unit continues to ice.

Observe ice formation pattern. If only part way up the coil face,

 

unit could be low on refrigerant. If all the way up, the coil may be

 

dirty or airflow is blocked.

Unit does not run/power up

 

Possible Cause

Solution

Unit is not plugged in

Make sure the unit is plugged into an outlet

 

 

Power switch not on

Turn unit on by pressing the power button on the control

Line voltage is incorrect rating for unit

Check line voltage to make sure there is 110v/120v

Bottle at set point

Lower set point

 

 

Thermostat not calling for cooling

Lower set point

Power select switch in wrong position

See page 14 for correct switch position

Faulty thermostat or wiring

Call Customer Service at 800-343-9463

Cellar Temperature is to Warm

 

Possible Cause

Solution

The temperature or the room unit is exhausting to has

Intake temperature needs to drop below 110°.

exceeded 110°

 

 

 

The unit is undersized for the cellar.

Order correct size unit

 

 

There is something blocking the supply and/or return air,

Remove air flow obstruction

on evaporator or condenser side of the unit

 

Unit is mounted too low in the cellar

Re-Locate unit so the distance from the ceiling and top of the

 

unit is no more than 18”

 

 

One or more of the fans is not turning on.

Call Customer Service at 800-343-9463

Compressor is not turning on.

Call Customer Service at 800-343-9463

Compressor keeps cycling on overload

Make sure all fans are working and there are no airflow obstruction.

 

 

Poor seal around door.

Make sure there are no air gaps around the door. If door seal is

 

damaged, replace it.

Controller set too high

Lower the set point.

Evaporator coil is frosted or iced up

Observe ice formation pattern. If only part way up the coil face,

 

unit could be low on refrigerant. If so, call Customer Service at

 

800-343-9463

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Contents Extreme 5000 Page Table of Contents Quick Reference Guide Front / Side ViewFully Ducted Front / Side View 8000 / 8000 Rear / Side View Compressor Access Panel Standard Controller Layout Model Unit SpecificationsFAN Speed Reference Low Med HighIntroduction Receiving & Inspecting the Unit Review the Packing Slip to Verify ContentsCheck the Box for the following contents 5000 Receiving and Inspecting the UnitQuick Start Guide Preparing the Wine Cellar InsulationVapor Barrier Mounting the Unit Unobstructed AirflowDoor and Door Seal Ventilation Air Intake Cellar Wall Ambient Temperature FactorUsing any other ducting system will void the warranty Exhaust FanPRE-INSTALLATION Electrical NeedsElectrical Inlets Preparing the Installation Location Minimum Tools NeededSingle Piece Mounting Bracket Preparing the System for InstallationMounting Bracket Installation Applying Insulation Tape8000 Mounting FlangesFlush Installation Exterior Grille InstallationNon-Flush Installation Optional Exterior Grille8000 THROUGH-THE-WALL Installation Installing the SystemBack of Unit General Duct Recommendations Ducting OverviewUse of Ductwork Location of Supply and Return GrillesThree-Quarter Duct Configuration Wine Cellar Ducting ConfigurationsHalf Duct Configuration Wine Cellar Adjacent RoomFully Ducted Attic Mounted SystemInstalling the Duct Plenums Remote Controller Installation Mounting Bracket Condensation Drain Line Tube Failure to install the drain line voids the warrantyDrain Line Drain LineLiquid Measuring Thermostat System Liquid Measuring Thermostat SystemSelf-Calibrating Probe To Use the thermostatMulti FAN Speed Control 59/59 60/6157/57 System Operation Up and Down Button/Symbol Normal FunctionsStandard Controller Functions ArrowsAlarm Anti-FrostPage Standard Remote Controller Functions Button Normal FunctionsCheck Evaporator Probe connection at green terminal block on Cpsm Mode Remote Wire Schematic Maintenance Schedule Unit does not run/power up Possible Cause Solution Cellar Temperature is to Warm Possible Cause SolutionPossible Cause Solution Unit leaks water Possible Cause SolutionUnit runs but does not cool Possible Cause Solution Compressor short cycles Possible Cause SolutionTechnical Assistance Accessories for Cooling UnitsContact WhisperKOOL Customer Service Condensate Pump KitInstallation Terms and Conditions WhisperKOOL Cooling SystemProduct Installation Requirements Model Serial NumberA Installed by Date Sales and USE TAXPage Page WhisperKOOL