Transition Networks SDSFE31XX-100, RS-232-TO-100BASE-FX manual Warranty

Page 79

SDSFE31xx-100 Industrial Device Server

Transition Networks

Warranty, continued

How and where to send the returns

Customer pays non-compliant return costs

Non-warranty repair costs

Send the defective product postage and insurance prepaid to the following address: CSI Material Management Center

c/o Transition Networks 6103 Blue Circle Drive

Minnetonka, MN 55343 U.S.A.

Attn: RETURNS DEPT: Credit Return Authorization (CRA)# or Return Material Authorization (RMA) # ___________

Failure to protect the product during shipping may void this warranty. The return authorization number must be written on the outside of the carton to ensure its acceptance. We cannot accept delivery of any equipment sent to us without a CRA or RMA number.

The customer must pay the non-compliant product(s) return transportation cost to Transition Networks for evaluation of said product(s) for repair or replacement. Transition Networks will pay for shipping the repaired or replaced in-warranty product(s) back to the customer (any and all customs charges, tariffs, or/and taxes are the customer’s responsibility).

Before making any non-warranty repair, Transition Networks requires a $200 charge, plus actual shipping costs to and from the customer. If the repair is greater than $200, an estimate is issued to the customer for authorization of repair. If no authorization is obtained, or the product is deemed not repairable, Transition Networks will retain the $200 service charge and return the product to the customer not repaired.

Repaired non-

Non-warranted products repaired by Transition Networks for a fee will carry a 180-

warranty

day limited warranty. All warranty claims are subject to the restrictions and

products

conventions set forth by this document.

 

Transition Networks reserves the right to charge for all testing and shipping incurred,

 

if after testing, a return is classified as “No Problem Found.”

This warranty

 

This warranty is your only remedy. No other warranties, such as fitness for a

is your only

particular purpose, are expressed or implied. Transition Networks is not liable for

remedy

any special, indirect, incidental or consequential damages or losses, including loss of

 

data, arising from any cause or theory. Authorized resellers are not authorized to

 

extend any different warranty on transition networks’ behalf.

 

 

24-Hour Technical Support: 1-800-260-1312 International: 00-1-952-941-7600

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Contents Page Page Table of Contents Transition Networks Iii Intentionally Blank CE Mark Trademark Copyright restrictions FCC warningMay be required to take adequate preventative measures About this product and manual About this product and manual Box contents The box should include the followingPerformance Observe this caution could result in EMI problemsEquipment, or injury to persons Damage to the Device ServerSDSFE31xx-100 Industrial Device Server Transition Networks Intentionally Blank See Section SDSFE31xx-100 Industrial Device ServerThis section These are the topics TopicGeneral description FeaturesOverview Standard SDSFE31xx-100 Industrial part numbersFunctions Physical descriptionParts FunctionsDevice server parts and functions Physical descriptionIntentionally Blank Topic See Section InstallationThis section These are the topicsDevice Service mounting location Mounted DIN Rail Clip DIN rail clip and DIN rail mountingStep Action DIN rail clip and DIN rail mountingDevice Server Grounding Screw Grounding the Device ServerRedundant Power Connections Connecting power to the Device ServerPolarity. See Figure Connecting power to the Device ServerTurn the external power source OFF Strip the power wires as requiredWired Terminal-Block Plug Inserted Into Device Server Terminal-block plug wiring Step ActionAlarm Relay Contacts Connecting an alarm fixtureFault Connecting an alarm fixtureIndications Fiber Cable Connections Connecting fiber cablesDB-9 cable Connecting DB-9 cableInstallation Section for DB-9 cable pinoutsDip Switch Settings and Explanations DIP SwitchesIntentionally Blank Section Operations LEDs Light emitting diodes LEDsLogin Dialog Box Device Server configurationWeb access Device Server configurationSystem Restart Configuration softwareSystem information submenu Master information submenu Configuration softwareSerial Port Transfer Configuration Submenu Display Configuration menu optionsSerial Device Connection to a Host via Ethernet Network Serial port config submenu Submenu Item DescriptionSerial Tunneling Submenu Item Description RS-232 Port Connection Status Submenu DisplaySubmenu User configSee Figure Firmware Upgrade Submenu Http Firmware File Name Captured FW upgrade via Http Step ActionIndex Page System information Display FW upgrade via HttpFW upgrade via Tftp Step Action Configuration System Backup File Display Backup File Restore Display Snmp Communities Display Snmp configuration menu Snmp communities submenuIP Trap Parameters and Descriptions Describes the fields on the IP Trap Manager displayIP trap manager submenu Will be erased System restoreSystem Restore ResetIntentionally Blank Section Section Serial IP Redirector SoftwareThis are the topics Serial IP redirect software description Needed? Step Action What isInstallation Wizard Dialog Box Installing serial IP redirector softwareSoftware Destination Folder Dialog Box Installing serial IP redirector softwareSelect Features Dialog Box Ready to Install Application Dialog Box Step Action Upgrading serial IP redirector software Software upgradesSerial IP Control Panel Dialog Box Creating virtual COM portsSelect Ports Dialog Box Creating virtual COM portsVirtual Port Configuration COM Port 7 Configuration Wizard If the wizard is Setting button will be active. See FigureIf the wizard FailsSerial/IP Port Monitor If the wizard is successful Step ActionTroubleshooting problem and corrective action table Section TroubleshootingIntroduction Problem Potential Cause Potential Solution Troubleshooting problem and corrective action tableThis section provides copper and fiber cable specifications Section Cable SpecificationsPinouts Copper DB-9 RS-232serial cable specificationsWhat is RS-232 SpecificationsParameterSpecification Fiber cable and optic specificationsFiber Cable Specifications Intentionally Blank Section Contact Us, Warranty Conformity Information Contact us Declaration of Conformity Conformity declarationWarranty Warranty Canadian Compliance informationCompliances RegulationsTo the Public Telephone NETWORK. Failure to observe this Compliance informationAccordance with European Union Directive 2002/96/EC Portion of this documentIntentionally Blank SDSFES31xx-100 specifications, notices, and warnings Appendix a Technical SpecificationParameter Description This warning could result in an eye injury or blindness SDSFES31xx-100 specifications, notices, and warningsSubchapter J applicable at the date of manufacture Could result in damage to equipmentIndex COM Port ConfigurationPacket Mode