TROUBLESHOOTING
Problems: | Possible Actions: | ||
• Increased vibration | a. | Check blade assembly for | |
• Leaking from bottom of container |
| loose, damaged or nicked | |
• Increased container noise |
| components and replace. | |
b. | Tighten retainer nut with retainer | ||
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| nut wrench moving clockwise until | |
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| it is snug. See page 15. | |
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• Machine will not run | a. | ||
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| is firmly in power outlet. | |
| b. | Check to make sure the On/Off Switch | |
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| is in the on position. Check to make sure | |
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| switches are clean and moving freely. | |
| c. | The thermal protector may have shut | |
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| the machine off. Turn power off for up | |
Problems:
•Machine is running irregularly
•Machine starts by itself
•Machine was turned off for a period of time and turned on, but there is no power
•Machine did not work right out of the box
•Setting selected starts the wrong program (Programmable model only)
Possible Actions:
a.Try plugging the machine into a new outlet.
b.Reset the machine to its original factory settings. See page 12. (Programmable model only)
c.Machine may stop working if it is overloaded on low speed. To cool the motor, reset by turning power off for up to 45 minutes.
d.Call Vitamix Customer Service.
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| to 45 minutes to reset. Note: Cooling |
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| may be quickened by placing the motor |
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| base in a cool spot. (Unplug first.) Try |
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| circulating the air with a vacuum or fan |
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| aimed at the bottom of the motor base. |
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• Loud noise from blade area | a. | Drive socket may be broken. Check |
• Blades don’t spin |
| for a fine crack down the center or |
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| worn teeth, replace with a new drive |
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| socket (Item #891). Instructions are |
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| included with part. |
| b. | Blade bearings need to be replaced. |
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| Spin the blades using the drive spindle |
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| at the bottom of the container. If blades |
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| spin freely with no resistance, replace |
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| blade assembly. See page 15. |
| c. | Drive spindle on the blade assembly |
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| may be worn. Check for worn teeth on |
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| the drive spindle of the blade assembly. |
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| Replace blade assembly. See page 15. |
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• Loud grinding noise from the | Motor bearings need to be replaced. | |
blender motor | Call Vitamix® Customer Service. | |
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• Machine does not start | a. | |
when safety interlock is |
| is firmly in power outlet. |
engaged. (select machines) | b. | Check to make sure the On/Off Switch |
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| is in the on position. Check to make sure |
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| switches are clean and moving freely. |
| c. | Make sure the Safety Lid is in the |
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| lowered position and the lid is firmly |
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| seated in the motor housing slots. |
If you cannot fix your machine with these suggestions, technical help is available by calling Vitamix® technical support at
IMPORTANT NOTES!
The automatic overload protection shuts the motor off when the resettable circuit breaker pops out. It does so to protect the motor from overheating. If the motor shuts off, it could be do to:
•Recipe being too thick
•Recipe having too many ingredients in it.
•Recipe was being processed too long at too low a speed
Thermal Protector: The thermal protector may shut the motor off to protect it from overheating. To restart, wait for motor to cool down with the power off
(up to 45 minutes). Cooling may be quickened by placing the motor base in a cool spot. (Unplug first.) To speed up the process, try circulating the air with a vacuum or fan aimed at the bottom of the base. If the motor seems to be overheating but the thermal overload protector has not turned the machine off, stop the machine and remove the container from the base. Set the dial to #10 for the Variable Speed machine or press the pulse switch for the Programmable machine. Turn the machine on and let the machine run for 1 minute. Be careful never to touch any moving parts while in use.
If both protection devices are activated, follow the instructions for resetting the circuit breaker, and then cool the motor according to the instructions for the thermal protector.
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