Sigma C4 manual Troubleshooting, 103

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9.7 Troubleshooting

9.7.1 Servicing Considerations - Service WARNINGS

WARNING: Sigma Systems C4 Controllers obtain power from the chamber or platform to which they are connected. The controllers do not have protective side covers on the chassis. It is imperative to disconnect the power to both the chamber or platform and the controller (if separate) from the power source before removing the controller. Look for an optional separate power cord going to the controller. If the controller is equipped with a separate power cord, disconnect that cord also before removing the controller. FAILURE TO HEED THIS WARNING WILL LIKELY RESULT IN SEVERE DAMAGE TO THE CONTROLLER AND DANGER OF HIGH VOLTAGE ELECTRICAL SHOCK TO THE USER.

9.7.2 Before you go any further...

Make sure you have the most recent firmware for your C4. A number of problems for each of the areas discussed in this troubleshooting section have been addressed with firmware upgrades over the years. To check the firmware version number, simply turn the controller off and back on. The version number will be displayed for 2.5 seconds (See Section 3.1.1).

As of the date of this manual, the current firmware version is 7.4.0. Any other version is older, including versions 10 and 12. If you have other than the current firmware, see Section 3.2.

9.7.3 Diagnosing and Solving Hardware Problems

Most hardware related problems are best left to the technicians at Sigma Systems.

If you are having problems with the controller stopping or locking up at unexpected times, check the ground connections for the power source. Also review Section 9.7.4 in this manual for some tips on noise immunity. If the problem persists, you may be able to obtain a noise suppression kit from Sigma that will help. If your controller uses power from the chamber or platform, it is possible to install an optional separate power cord for the controller so that it may have it’s own clean power source.

If the problem relates to the display getting scrambled, the cause is likely static discharges in or near the front panel. Especially if the environment is carpeted,

C4 Manual Rev 7.5.2

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Contents Sigma Systems Programmable Temperature Controller / InterfaceC4 Manual Rev Table of Contents Intelligent 2 Probe Control C4 Manual Rev C4 Manual Rev C4 Manual Rev C4 Manual Rev Models C4 & CC-3.5Explained IntroductionGeneral Description Release 7.5.2 Firmware Custom Features / Interchangeability WarningC4 vs. CC-3 Differences What’s New Firmware Uploads Forced Start from Prom Firmware Internal Error Shutdown Conditions Intelligent 2 Probe Control Probe Averaging Program Mode Step Insert & Delete RSA Remote Mode Setup Parameter Commands Front Panel Physical DescriptionMode Switch Clear Prog J1 TOP Rear Panel ConnectionsStartup Displays General Operation & Error ConditionsC3-5 Rel 200 100c 392 148fUpdating Firmware Upgrading Firmware by Prom Replacement Making the physical connection for upload Ee busy and then su done Restoring Setup Parameters to Default ValuesRs load Su resC4 Manual Rev Fahrenheit Operation P1fP1 lo P1 hi System Operating Temperature RangeProbe Out of Range Shutdown P1 err P1 -err Res err Internal Error Shutdown ConditionsAll res Software Probe Correction Calibration Su errStatus and Error Reporting Fail-safe System C4 Manual Rev Intelligent 2 Probe Control How Intelligent 2 Probe Control functions Preparing for Intelligent 2 Probe Control Using Intelligent 2 Probe Control Displaying Temperature Local Mode Basic OperationS1 nsp S1f nsp S1 102.6 s1fDisplaying and Changing the Setpoint Sp err Sor -sorControlling to a Setpoint C4 Manual Rev 06.0 Program ModeDescription of a Program Step 00.2 Substep Step Data 00.000.1 Ramp timeMaximizing Ramp Speed & Other Ramp Considerations Displaying Program Steps not during execution Clearing Program Memory Reinitializing program stepsInsert Program Step Entering or Changing a Program StepPress CLEAR/ENTRY Press CLEAR/ENTRY Press CLEAR/ENTRY again Delete Program stepRunning Executing a Program Program Run Time Information/Considerations Loop 007 nop2005 sor Sor Special Commands External Compressor On Common Programming Issues C4 Manual Rev EIA-232 Interface Remote ModeIEEE-488 Interface System Information Queries Command Summary by functional groupSystem Information Queries For Celsius mode For parameters numbered 0 through C4 Manual Rev Operation Information Queries & Commands REerror byteCRLF C4 Manual Rev Qccrlf PTnCRLF Setup Parameter Commands SC1 0 2.3 100 WP 6 5 5CRLF Upcrlf System Operation Commands Celsius mode Will hold the current setpoint for 1 hour and 20 minutes U1c 65.0 u1f IEEE-488 Gpib Error and Status Reporting OverviewTemperature in 20 minutes C4 Manual Rev Error/Status String Bit Definitions C4 Manual Rev Setup Mode PID controller, Integral term Adjustment not Displaying the Field Values Two Probe Mode Setup field Changing the Value of a Setup FieldAuto-start Mode Setup field Temperature Control Terms PID Setup fields 0, 10, 11 Blower Shut-off Mode Setup fieldEntering probe correction setup data C4 Manual Rev C4 Manual Rev Programming Examples & Notes Appendix00.4 00.000.2 00.3Using shortcuts to shorten program entry time DISP/CNTLSTART/STOP 9900CLEAR/ENTRY 6 Enter 04.4 04.004.2 04.307.4 07.007.2 07.3C4 Manual Rev Sigma Systems C4 Programming Worksheet Sample Command Structure for IEEE-488 Gpib Operation Disp A$ Installation and Use of TTL Outputs and Input 101 Field Calibration of Model C4 Controller102 103 TroubleshootingNoise Immunity 105 Firmware Upload Problems 107 Temperature Control PID Tuning & Problems108 109 110 111 Technical Support, Repairs & Returns U1f 102.7113 Index114 115 GpibIEEE488 Gpib 117 118 119 SRQ120