Troubleshooting
34 56K Voice Faxmodem Internal - User’s Guide
POSSIBLE SOLUTION
You may have plugged your modem’s phone cord into the wrong jack on
the modem. Make sure the phone cord is plugged into a jack labeled with
the word TELCO (marked with a wall jack icon on externals).
POSSIBLE SOLUTION
You might have a bad phone cord connection to your modem. The phone
cord should be plugged into the TELCO jack on the modem (marked with
a wall jack icon on externals) and the wall phone jack. The phone cord
should be no longer than 12 feet in length. Use the phone cord included
with your modem if possible.
POSSIBLE SOLUTION
Your phone jack may have been wired incorrectly. Contact your telephone
company. Ask them to make sure the tip and ring are on the inside pair of
wires.
POSSIBLE SOLUTION
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the wall jack.
POSSIBLE SOLUTION
You may have a poor line connection. Place the call again. Calls are
routed differently each time.
POSSIBLE SOLUTION
If you have voice mail, your dial tone may be altered because messages
are waiting. Retrieve your voice mail messages to restore your normal dial
tone.
POSSIBLE SOLUTION
Your software may not have auto answer enabled. Enable the auto answer
feature. In your communication software’s terminal mode, type ATS0=1
and press ENTER.
You need to enable auto answer before every session unless you alter
your software’s initialisation string to permanently enable auto answer.