Technical Support, Online, Services | 3Com 6200 manual

Technical Support

Technical Support

	3Com provides easy access to technical support information through a
	variety of services. This chapter describes these services.
	Information contained in this chapter is correct at time of publication. For
	the most recent information, 3Com recommends that you access the 3Com
	Corporation World Wide Web site.

Online	3Com offers worldwide product support 24 hours a day, 7days a week,
Technical	through the following online systems:
Technical
Services	• World Wide Web site
	• 3Com Knowledgebase Web Services
	• 3Com FTP site

World Wide Web Site

To access the latest networking information on the 3Com Corporation

World Wide Web site, enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical documentation and software library, as well as support options that range from technical education to maintenance and professional services.

3COM Security Switch 6200 Hardware and Software Users Guide

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3Com 6200 manual Technical Support, Online, Services, World Wide Web Site

Contents

10/100 Security Switch Hardware and Software Users Guides10/100/1000 FIBER ENVIRONMENTAL STATEMENT UNITED STATES GOVERNMENT LEGENDEnd of Life Statement Regulated Materials Statement Installation Contents3COM Security Switch 6200 Hardware and Software Users Guide About this Guide Technical Specifications 4 Configuring the Security Switch 6200 System5 Upgrading the System Software Technical Support Regulatory Information Connector Pin AssignmentsSafety Regulatory Standards Compliance 3COM Security Switch 6200 Hardware and Software Users Guide Intended About this GuideAudience Conventions Security Switch 6200 Product Release Notes 3COM Security Switch 6200 Hardware and Software Users GuideInstall Server Installation and Configuration Guide Security Switch 6200 Applications Guide Components IntroductionSystem Figure 1-2 Rear Panel Component Layout ChassisFigure 1-1 6200 Front View First Time Startup Interview Configuration ToolManagement Options Introduction Before You Start Installation Description Site RequirementsRequirement MGMT1 MGMT2 SYS HDD Figure 2-1 3COM Security Switch 6200 Shipping Contents10/100 FIBER Tools Additional Equipment Required EquipmentCables Table 2-1 Cable Distance Limitations Terminal or PC InstallationFront Rack Mounting Figure 2-2 Front Rack Mounting the Chassis Tabletop Mounting Management Serial Port Connections Interface Connections and First Time Start-UpMaking Connections Connecting a Terminal or PC to the System Front Serial Craft Port Power Connections Connecting RemotelyFigure 3-2 Connecting to the System Remotely Figure 3-3 System Rear View Power Connections Normal Startup andOperation LED Displays BIOS Generated POST Error Beep Codes POST Error Beep CodesError message BMC Generated POST Beep Codes Interface Connections and First Time Start-Up error Codes POST Memory Error 3-Beep CodesBeep Debug port 80h First Time Startup 3. Define the Time Zone 5. Define the Management Services 3-106. Configure the SNMP parameters 4. Select a region 7. Configure the individual user accounts 3-11The following is an example display showing configured users 8. Configure the host interfaces 10. Configure your default gateway 3-129. Configure all additional interfaces 11. Configure NTP to achieve time synchronization 3-13 3-14 Configuring the Security Switch System choices. The Enter key is used to select default values ConfiguringParameters 2. To change any of the system parameters enter y, or press the Return key to leave system parameters unchanged 4. Select a region Configuring User Accounts the Network ResolutionTime Protocol Domain Name To configure SNMP 1. Select Option 5 from the main menu Configuring the Simple Network Management Protocol SNMP2. Configure SNMP Servers. For example 3. Enter the desired option or enter X to return to the main menu 4. Configure SNMP Communities. For example 6. Configure SNMP Trap Destinations. For example 4-10 Interfaces 4-11 1. Select Option 7 from the main menu 4-12 4-13 Configuring Network Interfaces interface. To configure IP Aliases IP Aliases4-14 4-15 4-16 Configuring Static Routes 4-17 Configuring Static ARP Entries 4-18 Configuring the Virtual Router Redundancy Protocol VRRP 4-19 4-20 Configuration Saving Your System ConfigurationExiting from the Configuration Tool Restoring address=10.1.1.50 data /dnsserver 4-22 ipinterface data ifname=management 1 address=192.168.10.6 /data 4-23 ipaddr=128.205.1.31 macaddr=0000a2000003 /data statichost account 4-24 Settings Defaultsystem to Factory 4-26 Upgrading the System Software Upgrading the System Software Answer Y when this command prompts you Rollback Features Upgrading the System Software Using the Safe Upgrade andSoftware Safe Upgrade Upgrading from Version 6. Savew the partition table by entering the letter “w” Upgrading from Version 2.1 and Greater Upgrading from Software to a UP While an RP is Operational Rollback Technical Support ServicesOnline Technical Support from 3Com Knowledgebase Web ServicesYour Network Supplier Email Support Support from 3ComTelephone Support Asia, Pacific Rim Country Telephone Support NumbersTelephone Number Asia, Pacific Rim North America Latin America Returning Products for Repair Fax Numbers for return authorization numbers Technical Support 3COM Security Switch 6200 Hardware and Software Users GuideCountry Telephone Number Technical Support Physical Characteristics Technical SpecificationsEnvironmental Characteristics Power Characteristics Technical Specifications DB-9 Connector Connector Pin AssignmentsSignal Pin Number Connector Pin Assignments Regulatory Information SafetyRegulatory Standards Compliance CE marking for the EEA European Economic Area Immunity Compliance EMI ComplianceRadio Frequency Interference VCCI Statement V-3/2000.04