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3Com 6200 Support from 3Com, Email Support, Telephone Support, Asia, Pacific Rim, Latin America

Models: 6200

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Technical Support

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers email and telephone technical support services. To find out more about your support options, email or call the 3Com technical support services at the location nearest you.

Email Support

Some 3Com regions offer an email support service. To access this service for your region, use the appropriate URL or email address from the list below.

Asia, Pacific Rim

From this region, email: apr_technical_support@3com.com

Europe, Middle East and Africa

Enter the URL: http://emea.3com.com/support/email.html

Latin America

Spanish speakers, enter the URL: http://lat.3com.com/lat/support/ form.html

Portuguese speakers, enter the URL: http://lat.3com.com/br/support/ form.html

English speakers, email: lat_support_anc@3com.com

Telephone Support

When you contact 3Com for assistance, have the following information ready:

•Product model name, part number, and serial number

•A list of system hardware and software, including revision levels

•Diagnostic error messages

•Details about recent configuration changes, if applicable

The following table provides a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information.

3COM Security Switch 6200 Hardware and Software Users Guide

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3Com 6200 manual Support from 3Com, Email Support, Telephone Support, Asia, Pacific Rim, Europe, Middle East and Africa

Contents

FIBER Security Switch Hardware and Software Users Guides10/100 10/100/1000Regulated Materials Statement UNITED STATES GOVERNMENT LEGENDENVIRONMENTAL STATEMENT End of Life StatementAbout this Guide ContentsInstallation 3COM Security Switch 6200 Hardware and Software Users GuideTechnical Support 4 Configuring the Security Switch 6200 SystemTechnical Specifications 5 Upgrading the System SoftwareSafety Connector Pin AssignmentsRegulatory Information 3COM Security Switch 6200 Hardware and Software Users Guide3COM Security Switch 6200 Hardware and Software Users Guide Conventions About this GuideIntended AudienceSecurity Switch 6200 Applications Guide 3COM Security Switch 6200 Hardware and Software Users GuideSecurity Switch 6200 Product Release Notes Install Server Installation and Configuration Guide3COM Security Switch 6200 Hardware and Software Users Guide IntroductionSystem Components3COM Security Switch 6200 Hardware and Software Users Guide ChassisFigure 1-1 6200 Front View Figure 1-2 Rear Panel Component Layout3COM Security Switch 6200 Hardware and Software Users Guide Configuration ToolManagement Options First Time Startup InterviewIntroduction 3COM Security Switch 6200 Hardware and Software Users GuideBefore You Start Installation3COM Security Switch 6200 Hardware and Software Users Guide 3COM Security Switch 6200 Hardware and Software Users Guide Site RequirementsRequirement DescriptionMGMT1 MGMT2 SYS HDD Figure 2-1 3COM Security Switch 6200 Shipping Contents3COM Security Switch 6200 Hardware and Software Users Guide InstallationTable 2-1 Cable Distance Limitations Additional Equipment Required EquipmentTools CablesFigure 2-2 Front Rack Mounting the Chassis InstallationTerminal or PC Front Rack Mounting3COM Security Switch 6200 Hardware and Software Users Guide Tabletop Mounting3COM Security Switch 6200 Hardware and Software Users Guide Interface Connections and First Time Start-UpMaking Connections Management Serial Port Connections3COM Security Switch 6200 Hardware and Software Users Guide Connecting a Terminal or PC to the System Front Serial Craft PortFigure 3-3 System Rear View Power Connections Connecting RemotelyPower Connections Figure 3-2 Connecting to the System RemotelyLED Displays Startup andNormal OperationBMC Generated POST Beep Codes POST Error Beep CodesBIOS Generated POST Error Beep Codes Error messageInterface Connections and First Time Start-Up 3COM Security Switch 6200 Hardware and Software Users GuideDebug port 80h POST Memory Error 3-Beep Codeserror Codes Beep3COM Security Switch 6200 Hardware and Software Users Guide First Time Startup3. Define the Time Zone 3COM Security Switch 6200 Hardware and Software Users Guide6. Configure the SNMP parameters 3-103COM Security Switch 6200 Hardware and Software Users Guide 5. Define the Management ServicesThe following is an example display showing configured users 3-113COM Security Switch 6200 Hardware and Software Users Guide 7. Configure the individual user accounts10. Configure your default gateway 3-123COM Security Switch 6200 Hardware and Software Users Guide 9. Configure all additional interfaces3COM Security Switch 6200 Hardware and Software Users Guide 3-1311. Configure NTP to achieve time synchronization 3COM Security Switch 6200 Hardware and Software Users Guide 3-14Interface Connections and First Time Start-Up 3COM Security Switch 6200 Hardware and Software Users Guide Configuring the Security Switch Systemchoices. The Enter key is used to select default values ConfiguringParameters 3COM Security Switch 6200 Hardware and Software Users Guide2. To change any of the system parameters enter y, or press the Return key to leave system parameters unchanged 3COM Security Switch 6200 Hardware and Software Users Guide5. Define the Management Services 3COM Security Switch 6200 Hardware and Software Users Guide4. Select a region 3COM Security Switch 6200 Hardware and Software Users Guide Configuring User AccountsDomain Name Resolutionthe Network Time Protocol2. Configure SNMP Servers. For example Configuring the Simple Network Management Protocol SNMP3COM Security Switch 6200 Hardware and Software Users Guide To configure SNMP 1. Select Option 5 from the main menu4. Configure SNMP Communities. For example 3COM Security Switch 6200 Hardware and Software Users Guide6. Configure SNMP Trap Destinations. For example 3COM Security Switch 6200 Hardware and Software Users Guide4-10 Interfaces3COM Security Switch 6200 Hardware and Software Users Guide 3COM Security Switch 6200 Hardware and Software Users Guide 4-11Configuring the Security Switch 6200 System 3COM Security Switch 6200 Hardware and Software Users Guide 4-121. Select Option 7 from the main menu 4-13 Configuring Network Interfaces3COM Security Switch 6200 Hardware and Software Users Guide 3COM Security Switch 6200 Hardware and Software Users Guide IP Aliases4-14 Configuring3COM Security Switch 6200 Hardware and Software Users Guide 4-154-16 Configuring Static Routes3COM Security Switch 6200 Hardware and Software Users Guide 4-17 Configuring Static ARP Entries3COM Security Switch 6200 Hardware and Software Users Guide 4-18 Configuring the Virtual Router Redundancy Protocol VRRP3COM Security Switch 6200 Hardware and Software Users Guide 3COM Security Switch 6200 Hardware and Software Users Guide 4-193COM Security Switch 6200 Hardware and Software Users Guide 4-20Configuring the Security Switch 6200 System Restoring Saving Your System ConfigurationConfiguration Exiting from the Configuration Tool3COM Security Switch 6200 Hardware and Software Users Guide 4-22address=10.1.1.50 data /dnsserver 3COM Security Switch 6200 Hardware and Software Users Guide 4-23ipinterface data ifname=management 1 address=192.168.10.6 /data 3COM Security Switch 6200 Hardware and Software Users Guide 4-24ipaddr=128.205.1.31 macaddr=0000a2000003 /data statichost account Factory DefaultSettings system to3COM Security Switch 6200 Hardware and Software Users Guide 4-26Configuring the Security Switch 6200 System Upgrading the System Software Upgrading the System Software3COM Security Switch 6200 Hardware and Software Users Guide Answer Y when this command prompts you 3COM Security Switch 6200 Hardware and Software Users GuideUpgrading from Version Upgrading the System Software Using the Safe Upgrade andRollback Features Software Safe Upgrade6. Savew the partition table by entering the letter “w” 3COM Security Switch 6200 Hardware and Software Users Guide3COM Security Switch 6200 Hardware and Software Users Guide Upgrading from Version 2.1 and Greater3COM Security Switch 6200 Hardware and Software Users Guide Upgrading from Software to a UP While an RP is Operational RollbackTechnical ServicesTechnical Support OnlineSupplier 3Com Knowledgebase Web ServicesSupport from Your NetworkAsia, Pacific Rim Support from 3ComEmail Support Telephone SupportCountry Telephone Support Numbers3COM Security Switch 6200 Hardware and Software Users Guide Technical SupportTelephone Number 3COM Security Switch 6200 Hardware and Software Users GuideTechnical Support CountryReturning Products for Repair Fax Numbers for return authorization numbers3COM Security Switch 6200 Hardware and Software Users Guide Telephone Number 3COM Security Switch 6200 Hardware and Software Users GuideTechnical Support CountryTechnical Support 3COM Security Switch 6200 Hardware and Software Users GuidePower Characteristics Technical SpecificationsPhysical Characteristics Environmental Characteristics3COM Security Switch 6200 Hardware and Software Users Guide Technical SpecificationsPin Number Connector Pin AssignmentsDB-9 Connector Signal3COM Security Switch 6200 Hardware and Software Users Guide Connector Pin AssignmentsCE marking for the EEA European Economic Area SafetyRegulatory Information Regulatory Standards ComplianceVCCI Statement V-3/2000.04 EMI ComplianceImmunity Compliance Radio Frequency Interference