Support from 3Com, Email Support, Telephone Support | 3Com 6200

Technical Support

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers email and telephone technical support services. To find out more about your support options, email or call the 3Com technical support services at the location nearest you.

Email Support

Some 3Com regions offer an email support service. To access this service for your region, use the appropriate URL or email address from the list below.

Asia, Pacific Rim

From this region, email: apr_technical_support@3com.com

Europe, Middle East and Africa

Enter the URL: http://emea.3com.com/support/email.html

Latin America

Spanish speakers, enter the URL: http://lat.3com.com/lat/support/ form.html

Portuguese speakers, enter the URL: http://lat.3com.com/br/support/ form.html

English speakers, email: lat_support_anc@3com.com

Telephone Support

When you contact 3Com for assistance, have the following information ready:

•Product model name, part number, and serial number

•A list of system hardware and software, including revision levels

•Diagnostic error messages

•Details about recent configuration changes, if applicable

The following table provides a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information.

3COM Security Switch 6200 Hardware and Software Users Guide

7-3

Image 67

3Com 6200 manual Support from 3Com, Email Support, Telephone Support, Asia, Pacific Rim, Europe, Middle East and Africa

Contents

FIBER Security Switch Hardware and Software Users Guides10/100 10/100/1000 Regulated Materials Statement UNITED STATES GOVERNMENT LEGENDENVIRONMENTAL STATEMENT End of Life Statement About this Guide ContentsInstallation 3COM Security Switch 6200 Hardware and Software Users Guide Technical Support 4 Configuring the Security Switch 6200 SystemTechnical Specifications 5 Upgrading the System Software Regulatory Standards Compliance Connector Pin AssignmentsRegulatory Information Safety 3COM Security Switch 6200 Hardware and Software Users Guide Conventions About this GuideIntended Audience Security Switch 6200 Applications Guide 3COM Security Switch 6200 Hardware and Software Users GuideSecurity Switch 6200 Product Release Notes Install Server Installation and Configuration Guide System IntroductionComponents Figure 1-1 6200 Front View ChassisFigure 1-2 Rear Panel Component Layout Management Options Configuration ToolFirst Time Startup Interview Introduction Before You Start Installation Requirement Site RequirementsDescription FIBER Figure 2-1 3COM Security Switch 6200 Shipping ContentsMGMT1 MGMT2 SYS HDD 10/100 Table 2-1 Cable Distance Limitations Additional Equipment Required EquipmentTools Cables Figure 2-2 Front Rack Mounting the Chassis InstallationTerminal or PC Front Rack Mounting Tabletop Mounting Making Connections Interface Connections and First Time Start-UpManagement Serial Port Connections Connecting a Terminal or PC to the System Front Serial Craft Port Figure 3-3 System Rear View Power Connections Connecting RemotelyPower Connections Figure 3-2 Connecting to the System Remotely LED Displays Startup andNormal Operation BMC Generated POST Beep Codes POST Error Beep CodesBIOS Generated POST Error Beep Codes Error message Interface Connections and First Time Start-Up Debug port 80h POST Memory Error 3-Beep Codeserror Codes Beep First Time Startup 3. Define the Time Zone 4. Select a region 3-105. Define the Management Services 6. Configure the SNMP parameters 8. Configure the host interfaces 3-117. Configure the individual user accounts The following is an example display showing configured users 9. Configure all additional interfaces 3-1210. Configure your default gateway 11. Configure NTP to achieve time synchronization 3-13 3-14 Configuring the Security Switch System Parameters Configuringchoices. The Enter key is used to select default values 2. To change any of the system parameters enter y, or press the Return key to leave system parameters unchanged 5. Define the Management Services Configuring User Accounts Domain Name Resolutionthe Network Time Protocol 3. Enter the desired option or enter X to return to the main menu Configuring the Simple Network Management Protocol SNMPTo configure SNMP 1. Select Option 5 from the main menu 2. Configure SNMP Servers. For example 4. Configure SNMP Communities. For example 6. Configure SNMP Trap Destinations. For example 4-10 Interfaces 4-11 1. Select Option 7 from the main menu 4-12 4-13 Configuring Network Interfaces 4-14 IP Aliasesinterface. To configure IP Aliases 4-15 4-16 Configuring Static Routes 4-17 Configuring Static ARP Entries 4-18 Configuring the Virtual Router Redundancy Protocol VRRP 4-19 4-20 Restoring Saving Your System ConfigurationConfiguration Exiting from the Configuration Tool address=10.1.1.50 data /dnsserver 4-22 ipinterface data ifname=management 1 address=192.168.10.6 /data 4-23 ipaddr=128.205.1.31 macaddr=0000a2000003 /data statichost account 4-24 Factory DefaultSettings system to 4-26 Upgrading the System Software Upgrading the System Software Answer Y when this command prompts you Upgrading from Version Upgrading the System Software Using the Safe Upgrade andRollback Features Software Safe Upgrade 6. Savew the partition table by entering the letter “w” Upgrading from Version 2.1 and Greater Upgrading from Software to a UP While an RP is Operational Rollback Technical ServicesTechnical Support Online Supplier 3Com Knowledgebase Web ServicesSupport from Your Network Asia, Pacific Rim Support from 3ComEmail Support Telephone Support Asia, Pacific Rim Telephone Support NumbersCountry Telephone Number North America Latin America Returning Products for Repair Fax Numbers for return authorization numbers Telephone Number 3COM Security Switch 6200 Hardware and Software Users GuideTechnical Support Country Technical Support Power Characteristics Technical SpecificationsPhysical Characteristics Environmental Characteristics Technical Specifications Pin Number Connector Pin AssignmentsDB-9 Connector Signal Connector Pin Assignments CE marking for the EEA European Economic Area SafetyRegulatory Information Regulatory Standards Compliance VCCI Statement V-3/2000.04 EMI ComplianceImmunity Compliance Radio Frequency Interference