Technical Support
3Com Knowledgebase Web Services
The 3Com Knowledgebase is a database of technical information to help you install, upgrade, configure, or support 3Com products. The Knowledgebase is updated daily with technical information discovered by 3Com technical support engineers. This complimentary service, which is available 24 hours a day, 7 days a week to 3Com customers and partners, is located on the 3Com Corporation World Wide Web site at:
http://www.knowledgebase_3com.com/
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your
FTP client:
| Hostname: ftp.3com.com | |
| Username: anonymous | |
| Password: <your Internet | |
| Note: You do not need a user name and password with Web browser | |
| software such as Netscape Navigator and Internet Explorer. | |
|
| |
Support from | If you require additional assistance, contact your network supplier. Many | |
Your Network | suppliers are authorized 3Com service partners who are qualified to | |
provide a variety of services, including network planning, installation, | ||
Supplier | ||
hardware maintenance, application training, and support services. | ||
| When you contact your network supplier for assistance, have the following | |
| information ready: | |
| • Product model name, part number, and serial number | |
| • A list of system hardware and software, including revision levels | |
| • Diagnostic error messages | |
| • Details about recent configuration changes, if applicable | |
| If you are unable to contact your network supplier, see the following section | |
| on how to contact 3Com. |
3COM Security Switch 6200 Hardware and Software Users Guide |
