Part 3 Troubleshooting, Hard drive failure | 8e6 Technologies ER

APPENDICES SECTION APPENDIX C

Part 3: Troubleshooting

The text in this section explains how the server alerts the administrator to a failed component, and what to do in the event of a failure.

Hard drive failure

Step 1: Review the notification email

If a hard drive fails, a notification email is sent to the admin- istrator of the server. This email identifies the failed hard drive by its number (HD 1, HD 2, HD 3, or HD 4). Upon receiving this alert, the administrator should verify the status of the drives by first going to the Hardware Failure Detection screen in the Administrator console.

WARNING: Do not attempt to remove any of the drives from the unit at this time. Verification of the failed drive should first be made in the Administrator console before proceeding, as data on the server will be lost in the event that the wrong drive is removed from the unit.

8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE

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8e6 Technologies ER manual Part 3 Troubleshooting, Hard drive failure, Review the notification email

Contents

Model ER GuidePage Iii 8E6ENTERPRISEREPORTERADMINISTRATOR User GuidePage Contents Server Menu Database Menu 108 Appendices Section Ndex Enterprise Reporter Overview Operations Organization How to Use this User Guide Following icons are used throughout this user guide Conventions Terminology Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Introduction Administrator Section Introduction Components Components and EnvironmentHardware Software Workstation Requirements EnvironmentNetwork Requirements Preliminary Network Settings Accessing the ServerProcedures for Accessing the Server Log On Procedures for Logging On, Off the Server Administrator Section Accessing the Server Specify the Server’s function Logging on the First Time Select New Administrators from the pull-down menu Set up an Administrator Login ID Administrator Section Accessing the Server Logout screen Log Off Administrator Console Configuring the ER Server Network menu, main screen Network Menu Live Mode Box Mode screenArchive Mode Change Box Mode Change the Box Mode Add/Edit/Delete Administrators screen Add an Administrator View a List of AdministratorsEdit an Administrator’s Login ID Delete an Administrator Locked-out Accounts and IPs screen Locked-out Accounts and IPs screen Unlock Accounts, IP addresses View Locked Accounts, IP addresses Network Settings screen Network Settings screen Set up/Edit IP Addresses View a List of Routers Routing Table screen Delete a Router Add a Router Regional Setting screen Regional Setting screen Specify the Language Set Specify the Time ZoneSpecify Network Time Protocol Servers Update the Time on the Server Network Diagnostics screen, Ping entry Network Diagnostics screen 10 Ping results Ping Trace Route 11 Trace Route results 12 Snmp screen Snmp screen Set up Community Token for Public Access Enable SnmpCreate, Build the Access Control List Maintain the Access Control List 13 Server menu, main screen Server Menu Backup and Recovery Procedures Backup screen Administrator Section Configuring the ER Server Execute a Manual Backup Set up/Edit External Backup FTP Password Perform a Remote Backup Perform a Restoration to the ER Server 15 Self Monitoring screen Self Monitoring screen View a List of Contact E-Mail Addresses Set up and Activate Self-MonitoringRemove Recipient from E-mail Notification List Deactivate Self-Monitoring Enter, Edit Smtp Server Settings Smtp Server Setting screen Enter the email address in the pop-up box Verify Smtp Settings 18 Server Status screen Server Status screen View the Status of the Server 19 Secure Access screen Secure Access screen 20 Port entries Activate a Port to Access the Server Terminate All Port Connections Terminate a Port Connection 21 Software Update screen Software Update screen Uninstall the Most Recently Applied Software Update View Installed Software UpdatesView Available Software Updates Readme Install a Software Update Apply Now 25 Patch Log window 26 Software Update Setting screen Software Update Setting screen Save Settings Specify Proxy Settings Server Action Selections Shut Down screen Perform a Server Action 28 NIC Mode screen NIC Mode screen View the NIC Negotiation Modify the NIC Mode Setting 30 Web Client Server Management screen Web Client Server Management screen Enable/Disable the Web Client Scheduler Enable/Disable Web Client Server AccessRestart the Web Client Server View the Status of the Hard Drives Hardware Failure Detection screen Appendix C RAID Maintenance View Remote ER Settings Consolidated ER Consolidated Mode Setting screen View Current Statistics for a Remote ER Add a Remote ER Remove a Remote ER from the Consolidated ER Edit Settings for a Remote ER User Name Identification screen Database Menu 35 User Name Identification screen with IP.ID activated Administrator Section Configuring the ER Server Configure the Server to Log User Activity Set up a Customized Label for Unidentified MachinesView the User Name Identification screen Deactivate User Name Identification 36 Username Display Setting screen Username Display Setting screen Modify the Username Display Setting View the Current Username Display Setting Administrator Section Configuring the ER Server Establish the Unit of Elapsed Time for Page Views View Elapsed Time screen Elapsed Time Rules View the Current Page Types Definition screen Add a Page Type Remove a Page Type 39 Tools screen Tools screen View Database Status Logs View Diagnostic Reports Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server 40 Expiration screen Expiration screen Expiration Screen Terminology Expiration Rules View Data Storage Statistics Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Change Data Storage Settings Administrator Section Configuring the ER Server 41 NAS Status screen NAS Status screen View NAS Status Information Optional Features screen100 42 Optional Features screen Enable Block Request Count Enable Search String ReportingEnable Wall Clock Time 102 Enable Page and/or Object Count 104 Enable, Configure Password Security Option 105 106 User Group Import screen Import User Groups Hours Technical SupportContact Information 8e6 Corporate Headquarters USA Office Locations and Phone Numbers8e6 Taiwan 110 Support Procedures Product Warranties Standard Warranty 112 Technical Support and Service Extended Technical Support and Service Extended Warranty optional Administrator Console Evaluation ModeAppendix a 114 115 Expiration screen Use the Server in the Evaluation Mode116 Evaluation Mode Change the Evaluation Mode 118 Activation 119 Appendix B Disable Pop-up Blocking SoftwareYahoo! Toolbar Pop-up Blocker Add the Client to the White List Fig. B-2 Allow pop-ups from source 122 Google Toolbar Pop-up Blocker AdwareSafe Pop-up Blocker Disable Pop-up Blocking Windows XP SP2 Pop-up Blocker Set up Pop-up BlockingUse the Internet Options dialog box 124 Use the IE Toolbar Fig. B-6 Toolbar setup 126 Fig. B-7 Pop-up Blocker Settings Access the Client Set up the Information BarUse the Information Bar 128 Appendix C RAID MaintenancePart 1 Hardware Components Part 2 Server Interface LED indicators in SL and HL units130 LED 132 Front control panels on H, SL, and HL units 133 134 Rear panels on H and HL units Hard drive failure Part 3 TroubleshootingReview the notification email 136 Verify the failed drive in the Admin console Replace the failed hard drive Identify the failed power supply Power supply failureUnplug the power cord Rebuild the hard drive Replace the failed power supply Identify a fan failure Fan failure140 Index 142 143 144 145 146