Power supply failure, Rebuild the hard drive | 8e6 Technologies ER

APPENDICES SECTION APPENDIX C

Step 4: Rebuild the hard drive

Once the failed hard drive has been replaced, return to the Hardware Failure Detection screen in the Administrator console, and click Rebuild to proceed with the rebuild process.

WARNING: When the RAID array reconstruction process begins, the message “Enterprise Reporter Functionality Suspended, Drive Rebuild in Process” displays and the hard drive becomes inaccessible.

Step 5: Contact Technical Support

Contact Technical Support to order a new replacement hard drive and for instructions on returning your failed hard drive to 8e6.

Power supply failure

Step 1: Identify the failed power supply

The administrator of the server is alerted to a power supply failure on the chassis by an audible alarm and an amber power supply LED—or an unlit LED—on the front and rear of the chassis.

NOTE: A steady amber power supply LED also may indicate a disconnected or loose power supply cord. Verify that the power supply cord is plugged in completely before removing a power supply.

WARNING: Be sure the correct failed power supply has been identified. Removing the wrong power supply will cause the system to crash.

Step 2: Unplug the power cord

To prevent electrical shock to yourself and damage to the unit, unplug the power cord from the failed power supply.

138	8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE

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8e6 Technologies ER manual Power supply failure, Rebuild the hard drive, Contact Technical Support, Unplug the power cord

Contents

Guide Model ERPage 8E6ENTERPRISEREPORTERADMINISTRATOR User Guide IiiPage Contents Server Menu Database Menu 108 Appendices Section Ndex Operations Enterprise Reporter Overview How to Use this User Guide Organization Conventions Following icons are used throughout this user guide Terminology Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Introduction Administrator Section Introduction Components and Environment ComponentsHardware Software Workstation Requirements EnvironmentNetwork Requirements Preliminary Network Settings Accessing the ServerProcedures for Accessing the Server Procedures for Logging On, Off the Server Log On Administrator Section Accessing the Server Logging on the First Time Specify the Server’s function Set up an Administrator Login ID Select New Administrators from the pull-down menu Administrator Section Accessing the Server Log Off Logout screen Configuring the ER Server Administrator Console Network Menu Network menu, main screen Live Mode Box Mode screenArchive Mode Change the Box Mode Change Box Mode Add/Edit/Delete Administrators screen Add an Administrator View a List of AdministratorsEdit an Administrator’s Login ID Delete an Administrator Locked-out Accounts and IPs screen Locked-out Accounts and IPs screen View Locked Accounts, IP addresses Unlock Accounts, IP addresses Network Settings screen Network Settings screen Set up/Edit IP Addresses Routing Table screen View a List of Routers Add a Router Delete a Router Regional Setting screen Regional Setting screen Specify the Language Set Specify the Time ZoneSpecify Network Time Protocol Servers Update the Time on the Server Network Diagnostics screen Network Diagnostics screen, Ping entry Ping 10 Ping results Trace Route 11 Trace Route results Snmp screen 12 Snmp screen Enable Snmp Set up Community Token for Public AccessCreate, Build the Access Control List Maintain the Access Control List Server Menu 13 Server menu, main screen Backup screen Backup and Recovery Procedures Administrator Section Configuring the ER Server Set up/Edit External Backup FTP Password Execute a Manual Backup Perform a Remote Backup Perform a Restoration to the ER Server Self Monitoring screen 15 Self Monitoring screen Set up and Activate Self-Monitoring View a List of Contact E-Mail AddressesRemove Recipient from E-mail Notification List Deactivate Self-Monitoring Smtp Server Setting screen Enter, Edit Smtp Server Settings Verify Smtp Settings Enter the email address in the pop-up box Server Status screen 18 Server Status screen View the Status of the Server Secure Access screen 19 Secure Access screen Activate a Port to Access the Server 20 Port entries Terminate a Port Connection Terminate All Port Connections Software Update screen 21 Software Update screen Uninstall the Most Recently Applied Software Update View Installed Software UpdatesView Available Software Updates Install a Software Update Readme Apply Now 25 Patch Log window Software Update Setting screen 26 Software Update Setting screen Specify Proxy Settings Save Settings Shut Down screen Server Action Selections Perform a Server Action NIC Mode screen 28 NIC Mode screen Modify the NIC Mode Setting View the NIC Negotiation Web Client Server Management screen 30 Web Client Server Management screen Enable/Disable the Web Client Scheduler Enable/Disable Web Client Server AccessRestart the Web Client Server Hardware Failure Detection screen View the Status of the Hard Drives Appendix C RAID Maintenance Consolidated ER Consolidated Mode Setting screen View Remote ER Settings Add a Remote ER View Current Statistics for a Remote ER Edit Settings for a Remote ER Remove a Remote ER from the Consolidated ER Database Menu User Name Identification screen 35 User Name Identification screen with IP.ID activated Administrator Section Configuring the ER Server Configure the Server to Log User Activity Set up a Customized Label for Unidentified MachinesView the User Name Identification screen Deactivate User Name Identification Username Display Setting screen 36 Username Display Setting screen View the Current Username Display Setting Modify the Username Display Setting Administrator Section Configuring the ER Server View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views Elapsed Time Rules Definition screen View the Current Page Types Remove a Page Type Add a Page Type Tools screen 39 Tools screen View Diagnostic Reports View Database Status Logs Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Expiration screen 40 Expiration screen Expiration Screen Terminology Expiration Rules View Data Storage Statistics Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Change Data Storage Settings Administrator Section Configuring the ER Server NAS Status screen 41 NAS Status screen View NAS Status Information Optional Features screen100 42 Optional Features screen Enable Search String Reporting Enable Block Request CountEnable Wall Clock Time 102 Enable Page and/or Object Count Enable, Configure Password Security Option 104 105 User Group Import screen 106 Import User Groups Hours Technical SupportContact Information 8e6 Corporate Headquarters USA Office Locations and Phone Numbers8e6 Taiwan Support Procedures 110 Standard Warranty Product Warranties Technical Support and Service 112 Extended Warranty optional Extended Technical Support and Service Evaluation Mode Administrator ConsoleAppendix a 114 115 Expiration screen Use the Server in the Evaluation Mode116 Change the Evaluation Mode Evaluation Mode Activation 118 119 Disable Pop-up Blocking Software Appendix BYahoo! Toolbar Pop-up Blocker Add the Client to the White List Fig. B-2 Allow pop-ups from source Google Toolbar Pop-up Blocker 122 Disable Pop-up Blocking AdwareSafe Pop-up Blocker Set up Pop-up Blocking Windows XP SP2 Pop-up BlockerUse the Internet Options dialog box 124 Fig. B-6 Toolbar setup Use the IE Toolbar Fig. B-7 Pop-up Blocker Settings 126 Access the Client Set up the Information BarUse the Information Bar 128 Appendix C RAID MaintenancePart 1 Hardware Components Part 2 Server Interface LED indicators in SL and HL units130 LED Front control panels on H, SL, and HL units 132 133 Rear panels on H and HL units 134 Hard drive failure Part 3 TroubleshootingReview the notification email Verify the failed drive in the Admin console 136 Replace the failed hard drive Power supply failure Identify the failed power supplyUnplug the power cord Rebuild the hard drive Replace the failed power supply Identify a fan failure Fan failure140 Index 142 143 144 145 146