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8e6 Technologies ER manual Power supply failure, Rebuild the hard drive, Contact Technical Support

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APPENDICES SECTION APPENDIX C

Step 4: Rebuild the hard drive

Once the failed hard drive has been replaced, return to the Hardware Failure Detection screen in the Administrator console, and click Rebuild to proceed with the rebuild process.

WARNING: When the RAID array reconstruction process begins, the message “Enterprise Reporter Functionality Suspended, Drive Rebuild in Process” displays and the hard drive becomes inaccessible.

Step 5: Contact Technical Support

Contact Technical Support to order a new replacement hard drive and for instructions on returning your failed hard drive to 8e6.

Power supply failure

Step 1: Identify the failed power supply

The administrator of the server is alerted to a power supply failure on the chassis by an audible alarm and an amber power supply LED—or an unlit LED—on the front and rear of the chassis.

NOTE: A steady amber power supply LED also may indicate a disconnected or loose power supply cord. Verify that the power supply cord is plugged in completely before removing a power supply.

WARNING: Be sure the correct failed power supply has been identified. Removing the wrong power supply will cause the system to crash.

Step 2: Unplug the power cord

To prevent electrical shock to yourself and damage to the unit, unplug the power cord from the failed power supply.

138	8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE

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8e6 Technologies ER manual Power supply failure, Rebuild the hard drive, Contact Technical Support, Unplug the power cord

Contents

Guide Model ERPage 8E6ENTERPRISEREPORTERADMINISTRATOR User Guide IiiPage Contents Server Menu Database Menu 108 Appendices Section Ndex Operations Enterprise Reporter OverviewHow to Use this User Guide OrganizationConventions Following icons are used throughout this user guideTerminology Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Introduction Administrator Section Introduction Components and Environment ComponentsHardware SoftwareWorkstation Requirements EnvironmentNetwork Requirements Preliminary Network Settings Accessing the ServerProcedures for Accessing the Server Procedures for Logging On, Off the Server Log OnAdministrator Section Accessing the Server Logging on the First Time Specify the Server’s functionSet up an Administrator Login ID Select New Administrators from the pull-down menuAdministrator Section Accessing the Server Log Off Logout screenConfiguring the ER Server Administrator ConsoleNetwork Menu Network menu, main screenLive Mode Box Mode screenArchive Mode Change the Box Mode Change Box ModeAdd/Edit/Delete Administrators screen Add an Administrator View a List of AdministratorsEdit an Administrator’s Login ID Delete an Administrator Locked-out Accounts and IPs screen Locked-out Accounts and IPs screenView Locked Accounts, IP addresses Unlock Accounts, IP addressesNetwork Settings screen Network Settings screenSet up/Edit IP Addresses Routing Table screen View a List of RoutersAdd a Router Delete a RouterRegional Setting screen Regional Setting screenSpecify the Language Set Specify the Time ZoneSpecify Network Time Protocol Servers Update the Time on the Server Network Diagnostics screen Network Diagnostics screen, Ping entryPing 10 Ping resultsTrace Route 11 Trace Route results Snmp screen 12 Snmp screenEnable Snmp Set up Community Token for Public AccessCreate, Build the Access Control List Maintain the Access Control ListServer Menu 13 Server menu, main screenBackup screen Backup and Recovery ProceduresAdministrator Section Configuring the ER Server Set up/Edit External Backup FTP Password Execute a Manual BackupPerform a Remote Backup Perform a Restoration to the ER Server Self Monitoring screen 15 Self Monitoring screenSet up and Activate Self-Monitoring View a List of Contact E-Mail AddressesRemove Recipient from E-mail Notification List Deactivate Self-MonitoringSmtp Server Setting screen Enter, Edit Smtp Server SettingsVerify Smtp Settings Enter the email address in the pop-up boxServer Status screen 18 Server Status screenView the Status of the Server Secure Access screen 19 Secure Access screenActivate a Port to Access the Server 20 Port entriesTerminate a Port Connection Terminate All Port ConnectionsSoftware Update screen 21 Software Update screenUninstall the Most Recently Applied Software Update View Installed Software UpdatesView Available Software Updates Install a Software Update ReadmeApply Now 25 Patch Log window Software Update Setting screen 26 Software Update Setting screenSpecify Proxy Settings Save SettingsShut Down screen Server Action SelectionsPerform a Server Action NIC Mode screen 28 NIC Mode screenModify the NIC Mode Setting View the NIC NegotiationWeb Client Server Management screen 30 Web Client Server Management screenEnable/Disable the Web Client Scheduler Enable/Disable Web Client Server AccessRestart the Web Client Server Hardware Failure Detection screen View the Status of the Hard DrivesAppendix C RAID Maintenance Consolidated ER Consolidated Mode Setting screen View Remote ER SettingsAdd a Remote ER View Current Statistics for a Remote EREdit Settings for a Remote ER Remove a Remote ER from the Consolidated ERDatabase Menu User Name Identification screen35 User Name Identification screen with IP.ID activated Administrator Section Configuring the ER Server Configure the Server to Log User Activity Set up a Customized Label for Unidentified MachinesView the User Name Identification screen Deactivate User Name Identification Username Display Setting screen 36 Username Display Setting screenView the Current Username Display Setting Modify the Username Display SettingAdministrator Section Configuring the ER Server View Elapsed Time screen Establish the Unit of Elapsed Time for Page ViewsElapsed Time Rules Definition screen View the Current Page TypesRemove a Page Type Add a Page TypeTools screen 39 Tools screenView Diagnostic Reports View Database Status LogsAdministrator Section Configuring the ER Server Administrator Section Configuring the ER Server Expiration screen 40 Expiration screenExpiration Screen Terminology Expiration Rules View Data Storage Statistics Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Change Data Storage Settings Administrator Section Configuring the ER Server NAS Status screen 41 NAS Status screenView NAS Status Information Optional Features screen100 42 Optional Features screen Enable Search String Reporting Enable Block Request CountEnable Wall Clock Time 102Enable Page and/or Object Count Enable, Configure Password Security Option 104105 User Group Import screen 106Import User Groups Hours Technical SupportContact Information 8e6 Corporate Headquarters USA Office Locations and Phone Numbers8e6 Taiwan Support Procedures 110Standard Warranty Product WarrantiesTechnical Support and Service 112Extended Warranty optional Extended Technical Support and ServiceEvaluation Mode Administrator ConsoleAppendix a 114115 Expiration screen Use the Server in the Evaluation Mode116 Change the Evaluation Mode Evaluation ModeActivation 118119 Disable Pop-up Blocking Software Appendix BYahoo! Toolbar Pop-up Blocker Add the Client to the White ListFig. B-2 Allow pop-ups from source Google Toolbar Pop-up Blocker 122Disable Pop-up Blocking AdwareSafe Pop-up BlockerSet up Pop-up Blocking Windows XP SP2 Pop-up BlockerUse the Internet Options dialog box 124Fig. B-6 Toolbar setup Use the IE ToolbarFig. B-7 Pop-up Blocker Settings 126Access the Client Set up the Information BarUse the Information Bar 128 Appendix C RAID MaintenancePart 1 Hardware Components Part 2 Server Interface LED indicators in SL and HL units130 LED Front control panels on H, SL, and HL units 132133 Rear panels on H and HL units 134Hard drive failure Part 3 TroubleshootingReview the notification email Verify the failed drive in the Admin console 136Replace the failed hard drive Power supply failure Identify the failed power supplyUnplug the power cord Rebuild the hard driveReplace the failed power supply Identify a fan failure Fan failure140 Index 142 143 144 145 146