Office Locations and Phone Numbers | 8e6 Technologies ER guide

TECHNICAL SUPPORT / PRODUCT WARRANTIES TECHNICAL SUPPORT

Office Locations and Phone Numbers

8e6 Corporate Headquarters (USA)

828 West Taft Avenue

Orange, CA 92865-4232

USA

Local	:	714.282.6111
Fax	:	714.282.6116
Domestic US	:	1.888.786.7999
International	:	+1.714.282.6111

8e6 Taiwan

7Fl., No. 1, Sec. 2, Ren-Ai Rd. Taipei 10055

Taiwan, R.O.C.

Taipei Local	:	2397-0300
Fax	:	2397-0306
Domestic Taiwan	: 02-2397-0300
International	:	886-2-2397-0300

8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE

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8e6 Technologies ER manual Office Locations and Phone Numbers, 8e6 Corporate Headquarters USA, 8e6 Taiwan

Contents

Model ER GuidePage Iii 8E6ENTERPRISEREPORTERADMINISTRATOR User GuidePage Contents Server Menu Database Menu 108 Appendices Section Ndex Enterprise Reporter Overview Operations Organization How to Use this User Guide Following icons are used throughout this user guide Conventions Terminology Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Introduction Administrator Section Introduction Software Components and EnvironmentComponents Hardware Network Requirements EnvironmentWorkstation Requirements Procedures for Accessing the Server Accessing the ServerPreliminary Network Settings Log On Procedures for Logging On, Off the Server Administrator Section Accessing the Server Specify the Server’s function Logging on the First Time Select New Administrators from the pull-down menu Set up an Administrator Login ID Administrator Section Accessing the Server Logout screen Log Off Administrator Console Configuring the ER Server Network menu, main screen Network Menu Archive Mode Box Mode screenLive Mode Change Box Mode Change the Box Mode Add/Edit/Delete Administrators screen Edit an Administrator’s Login ID View a List of AdministratorsAdd an Administrator Delete an Administrator Locked-out Accounts and IPs screen Locked-out Accounts and IPs screen Unlock Accounts, IP addresses View Locked Accounts, IP addresses Network Settings screen Network Settings screen Set up/Edit IP Addresses View a List of Routers Routing Table screen Delete a Router Add a Router Regional Setting screen Regional Setting screen Specify Network Time Protocol Servers Specify the Time ZoneSpecify the Language Set Update the Time on the Server Network Diagnostics screen, Ping entry Network Diagnostics screen 10 Ping results Ping Trace Route 11 Trace Route results 12 Snmp screen Snmp screen Maintain the Access Control List Enable SnmpSet up Community Token for Public Access Create, Build the Access Control List 13 Server menu, main screen Server Menu Backup and Recovery Procedures Backup screen Administrator Section Configuring the ER Server Execute a Manual Backup Set up/Edit External Backup FTP Password Perform a Remote Backup Perform a Restoration to the ER Server 15 Self Monitoring screen Self Monitoring screen Deactivate Self-Monitoring Set up and Activate Self-MonitoringView a List of Contact E-Mail Addresses Remove Recipient from E-mail Notification List Enter, Edit Smtp Server Settings Smtp Server Setting screen Enter the email address in the pop-up box Verify Smtp Settings 18 Server Status screen Server Status screen View the Status of the Server 19 Secure Access screen Secure Access screen 20 Port entries Activate a Port to Access the Server Terminate All Port Connections Terminate a Port Connection 21 Software Update screen Software Update screen View Available Software Updates View Installed Software UpdatesUninstall the Most Recently Applied Software Update Readme Install a Software Update Apply Now 25 Patch Log window 26 Software Update Setting screen Software Update Setting screen Save Settings Specify Proxy Settings Server Action Selections Shut Down screen Perform a Server Action 28 NIC Mode screen NIC Mode screen View the NIC Negotiation Modify the NIC Mode Setting 30 Web Client Server Management screen Web Client Server Management screen Restart the Web Client Server Enable/Disable Web Client Server AccessEnable/Disable the Web Client Scheduler View the Status of the Hard Drives Hardware Failure Detection screen Appendix C RAID Maintenance View Remote ER Settings Consolidated ER Consolidated Mode Setting screen View Current Statistics for a Remote ER Add a Remote ER Remove a Remote ER from the Consolidated ER Edit Settings for a Remote ER User Name Identification screen Database Menu 35 User Name Identification screen with IP.ID activated Administrator Section Configuring the ER Server View the User Name Identification screen Set up a Customized Label for Unidentified MachinesConfigure the Server to Log User Activity Deactivate User Name Identification 36 Username Display Setting screen Username Display Setting screen Modify the Username Display Setting View the Current Username Display Setting Administrator Section Configuring the ER Server Establish the Unit of Elapsed Time for Page Views View Elapsed Time screen Elapsed Time Rules View the Current Page Types Definition screen Add a Page Type Remove a Page Type 39 Tools screen Tools screen View Database Status Logs View Diagnostic Reports Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server 40 Expiration screen Expiration screen Expiration Screen Terminology Expiration Rules View Data Storage Statistics Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Change Data Storage Settings Administrator Section Configuring the ER Server 41 NAS Status screen NAS Status screen 100 Optional Features screenView NAS Status Information 42 Optional Features screen 102 Enable Search String ReportingEnable Block Request Count Enable Wall Clock Time Enable Page and/or Object Count 104 Enable, Configure Password Security Option 105 106 User Group Import screen Import User Groups Contact Information Technical SupportHours 8e6 Taiwan Office Locations and Phone Numbers8e6 Corporate Headquarters USA 110 Support Procedures Product Warranties Standard Warranty 112 Technical Support and Service Extended Technical Support and Service Extended Warranty optional 114 Evaluation ModeAdministrator Console Appendix a 115 116 Use the Server in the Evaluation ModeExpiration screen Evaluation Mode Change the Evaluation Mode 118 Activation 119 Add the Client to the White List Disable Pop-up Blocking SoftwareAppendix B Yahoo! Toolbar Pop-up Blocker Fig. B-2 Allow pop-ups from source 122 Google Toolbar Pop-up Blocker AdwareSafe Pop-up Blocker Disable Pop-up Blocking 124 Set up Pop-up BlockingWindows XP SP2 Pop-up Blocker Use the Internet Options dialog box Use the IE Toolbar Fig. B-6 Toolbar setup 126 Fig. B-7 Pop-up Blocker Settings Use the Information Bar Set up the Information BarAccess the Client 128 Part 1 Hardware Components RAID MaintenanceAppendix C 130 LED indicators in SL and HL unitsPart 2 Server Interface LED 132 Front control panels on H, SL, and HL units 133 134 Rear panels on H and HL units Review the notification email Part 3 TroubleshootingHard drive failure 136 Verify the failed drive in the Admin console Replace the failed hard drive Rebuild the hard drive Power supply failureIdentify the failed power supply Unplug the power cord Replace the failed power supply 140 Fan failureIdentify a fan failure Index 142 143 144 145 146