8e6 Technologies ER W

ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER

76 8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE

As the administrator of the Server, you have the option to

either enable or disable this feature for logging users’ activ-

ities by usernames, machine names, and/or IP addresses of

machines.

WARNINGS

The ER will generate NetBIOS requests outside the network if

IP.ID is activated and if no segment settings have been specified

in the configuration of the Web access logging device—causing it

to log external traffic. To resolve this issue, the Web access

logging device should be modified to log activity only within the

network. If a firewall is used, it should be set up to prevent

logging NetBIOS requests outside the network.

NOTE: Depending on the type of Web access logging device you

are using, there may not be a configuration parameter for

segment settings.

Be sure the time zone specified for the ER is the same for each

Web access logging device the ER uses. Failure in executing this

setup will cause inconsistencies when users’ logging times are

reported, especially if IP.ID is activated. If multiple Web access

logging devices are used, be sure to identify the subnets

assigned to each of these devices, as users cannot be tracked

solely by IP address.

If using IP.ID, note that user login times are established for set

periods of 15 minutes, and if more than one user logs onto the

same machine during that time period, the activity on that

machine will be identified with the first user who logged onto that

machine. For example, the first user logs on a machine for three

minutes and then logs off. The second user logs on the same

machine for 11 minutes and then logs off. The first user logs back

on that machine for 16 minutes. All 30 minutes are logged as the

first user’s activity.

Contents

Main Page 8E6 ENTERPRISE REPORTER ADMINISTRATOR U Page C VERVIEW ECTION S DMINISTRATOR Page Page T ARRANTIES Product Warranties .................................................................111 W RODUCT S ECTION PPENDICES ................................................... 114 Appendix A .............................................................................. 114 I ........................................................................... 141 NDEX ENTERPRISE REPORTER OVERVIEW Operations How to Use this User Guide Organization Conventions The following icons are used throughout this user guide: Terminology Page Page Page ADMINISTRATOR SECTION Introduction Page Components and Environment Components Hardware Software Environment Workstation Requirements Network Requirements Chapter 1: Accessing the Server Preliminary Network Settings Procedures for Accessing the Server Procedures for Logging On, Off the Server Log On Page Logging on the First Time Specify the Servers function Set up an Administrator Login ID Page Log Off Chapter 2: Configuring the ER Server Administrator Console Network Menu Box Mode screen Live Mode Archive Mode Change the Box Mode Add/Edit/Delete Administrators screen View a List of Administrators Add an Administrator Edit an Administrators Login ID Delete an Administrator Locked-out Accounts and IPs screen View Locked Accounts, IP addresses Unlock Accounts, IP addresses Network Settings screen Set up/Edit IP Addresses Routing Table screen View a List of Routers Add a Router Delete a Router Regional Setting screen Specify the Time Zone Specify the Language Set Specify Network Time Protocol Servers Update the Time on the Server Network Diagnostics screen Ping Trace Route Page SNMP screen Enable SNMP Set up Community Token for Public Access Create, Build the Access Control List Maintain the Access Control List Server Menu Backup screen Backup and Recovery Procedures Page Set up/Edit External Backup FTP Password Execute a Manual Backup Perform a Remote Backup Perform a Restoration to the ER Server Self Monitoring screen View a List of Contact E-Mail Addresses Set up and Activate Self-Monitoring Remove Recipient from E-mail Notification List Deactivate Self-Monitoring SMTP Server Setting screen Enter, Edit SMTP Server Settings Verify SMTP Settings Server Status screen View the Status of the Server Secure Access screen Activate a Port to Access the Server Terminate a Port Connection Terminate All Port Connections Software Update screen View Installed Software Updates Uninstall the Most Recently Applied Software Update View Available Software Updates Install a Software Update Page Page Software Update Setting screen Specify Proxy Settings Save Settings Shut Down screen Server Action Selections Perform a Server Action NIC Mode screen View the NIC Negotiation Modify the NIC Mode Setting ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER 8 E 6 T ECHNOLOGIES , ENTERPRISE R EPORTER A DMINISTRATOR USER G Fig. 1:2-30 Web Client Server Management screen Web Client Server Management screen Restart the Web Client Server Enable/Disable Web Client Server Access Enable/Disable the Web Client Scheduler Hardware Failure Detection screen View the Status of the Hard Drives Page Consolidated ER: Consolidated Mode Setting screen View Remote ER Settings Add a Remote ER View Current Statistics for a Remote ER Edit Settings for a Remote ER Remove a Remote ER from the Consolidated ER Database Menu User Name Identification screen Page W View the User Name Identification screen Set up a Customized Label for Unidentified Machines Configure the Server to Log User Activity Deactivate User Name Identification Username Display Setting screen View the Current Username Display Setting Modify the Username Display Setting 4. Click Add to include your selection in the Display user- name field below. Page View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views Elapsed Time Rules Page Definition screen View the Current Page Types Remove a Page Type Add a Page Type Tools screen View Diagnostic Reports View Database Status Logs Page Page Expiration screen Expiration Screen Terminology Expiration Rules View Data Storage Statistics Page Page Page Change Data Storage Settings Page NAS Status screen View NAS Status Information Optional Features screen Page Enable Search String Reporting Enable Block Request Count Enable Wall Clock Time Enable Page and/or Object Count Enable, Configure Password Security Option Page User Group Import screen Import User Groups TECHNICAL SUPPORT / PRODUCT W Technical Support Hours Contact Information Domestic (United States) Office Locations and Phone Numbers 8e6 Corporate Headquarters (USA) 8e6 Taiwan Support Procedures Product Warranties Standard Warranty Technical Support and Service Extended Warranty (optional) Extended Technical Support and Service APPENDICES SECTION Appendix A Evaluation Mode Administrator Console Page Use the Server in the Evaluation Mode Expiration screen Change the Evaluation Mode Activation Page Page Appendix B Disable Pop-up Blocking Software Yahoo! Toolbar Pop-up Blocker Page Google Toolbar Pop-up Blocker AdwareSafe Pop-up Blocker Disable Pop-up Blocking Windows XP SP2 Pop-up Blocker Set up Pop-up Blocking Use the Internet Options dialog box Page Use the IE Toolbar Use the Information Bar Set up the Information Bar Access the Client 3. Click Ye s to add the Client to your white list and to close the dialog box. Appendix C RAID Maintenance Part 1: Hardware Components Part 2: Server Interface LED indicators in SL and HL units LED Indicator Chart Front control panels on H, SL, and HL units Page Rear panels on H and HL units Part 3: Troubleshooting Hard drive failure Step 1: Review the notification email Step 2: Verify the failed drive in the Admin console Step 3: Replace the failed hard drive Step 4: Rebuild the hard drive Step 5: Contact Technical Support Power supply failure Step 1: Identify the failed power supply Step 2: Unplug the power cord Step 3: Replace the failed power supply Step 4: Contact Technical Support Fan failure Identify a fan failure I B C D E F G H I L M N O P Q R T U V W