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8e6 Technologies ER manual Technical Support and Service, 112

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TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES

Technical Support and Service

8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation. 8e6 Technologies provides after-hour emergency support to 8e6 server customers. An after hours technician can be reached by voice line.

Technical support information:

Online: http://www.8e6.com/support.html

Toll Free: 888-786-7999, press 3

Telephone: 1+714-282-6111, press 3

E-mail: support@8e6.com

Have the following information ready before calling tech- nical support:

Product Description: ______________________________

Purchase Date: __________________________________

Extended warranty purchased: ______________________

Plan # _________________________________________

Reseller or Distributor contact: ______________________

Customer contact: ________________________________

112	8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE

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8e6 Technologies ER manual Technical Support and Service, 112

Contents

Guide Model ERPage 8E6ENTERPRISEREPORTERADMINISTRATOR User Guide IiiPage Contents Server Menu Database Menu 108 Appendices Section Ndex Operations Enterprise Reporter OverviewHow to Use this User Guide OrganizationConventions Following icons are used throughout this user guideTerminology Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Introduction Administrator Section Introduction Hardware Components and EnvironmentComponents SoftwareNetwork Requirements EnvironmentWorkstation Requirements Procedures for Accessing the Server Accessing the ServerPreliminary Network Settings Procedures for Logging On, Off the Server Log OnAdministrator Section Accessing the Server Logging on the First Time Specify the Server’s functionSet up an Administrator Login ID Select New Administrators from the pull-down menuAdministrator Section Accessing the Server Log Off Logout screenConfiguring the ER Server Administrator ConsoleNetwork Menu Network menu, main screenArchive Mode Box Mode screenLive Mode Change the Box Mode Change Box ModeAdd/Edit/Delete Administrators screen Edit an Administrator’s Login ID View a List of AdministratorsAdd an Administrator Delete an Administrator Locked-out Accounts and IPs screen Locked-out Accounts and IPs screenView Locked Accounts, IP addresses Unlock Accounts, IP addressesNetwork Settings screen Network Settings screenSet up/Edit IP Addresses Routing Table screen View a List of RoutersAdd a Router Delete a RouterRegional Setting screen Regional Setting screenSpecify Network Time Protocol Servers Specify the Time ZoneSpecify the Language Set Update the Time on the Server Network Diagnostics screen Network Diagnostics screen, Ping entryPing 10 Ping resultsTrace Route 11 Trace Route results Snmp screen 12 Snmp screenCreate, Build the Access Control List Enable SnmpSet up Community Token for Public Access Maintain the Access Control ListServer Menu 13 Server menu, main screenBackup screen Backup and Recovery ProceduresAdministrator Section Configuring the ER Server Set up/Edit External Backup FTP Password Execute a Manual BackupPerform a Remote Backup Perform a Restoration to the ER Server Self Monitoring screen 15 Self Monitoring screenRemove Recipient from E-mail Notification List Set up and Activate Self-MonitoringView a List of Contact E-Mail Addresses Deactivate Self-MonitoringSmtp Server Setting screen Enter, Edit Smtp Server SettingsVerify Smtp Settings Enter the email address in the pop-up boxServer Status screen 18 Server Status screenView the Status of the Server Secure Access screen 19 Secure Access screenActivate a Port to Access the Server 20 Port entriesTerminate a Port Connection Terminate All Port ConnectionsSoftware Update screen 21 Software Update screenView Available Software Updates View Installed Software UpdatesUninstall the Most Recently Applied Software Update Install a Software Update ReadmeApply Now 25 Patch Log window Software Update Setting screen 26 Software Update Setting screenSpecify Proxy Settings Save SettingsShut Down screen Server Action SelectionsPerform a Server Action NIC Mode screen 28 NIC Mode screenModify the NIC Mode Setting View the NIC NegotiationWeb Client Server Management screen 30 Web Client Server Management screenRestart the Web Client Server Enable/Disable Web Client Server AccessEnable/Disable the Web Client Scheduler Hardware Failure Detection screen View the Status of the Hard DrivesAppendix C RAID Maintenance Consolidated ER Consolidated Mode Setting screen View Remote ER SettingsAdd a Remote ER View Current Statistics for a Remote EREdit Settings for a Remote ER Remove a Remote ER from the Consolidated ERDatabase Menu User Name Identification screen35 User Name Identification screen with IP.ID activated Administrator Section Configuring the ER Server View the User Name Identification screen Set up a Customized Label for Unidentified MachinesConfigure the Server to Log User Activity Deactivate User Name Identification Username Display Setting screen 36 Username Display Setting screenView the Current Username Display Setting Modify the Username Display SettingAdministrator Section Configuring the ER Server View Elapsed Time screen Establish the Unit of Elapsed Time for Page ViewsElapsed Time Rules Definition screen View the Current Page TypesRemove a Page Type Add a Page TypeTools screen 39 Tools screenView Diagnostic Reports View Database Status LogsAdministrator Section Configuring the ER Server Administrator Section Configuring the ER Server Expiration screen 40 Expiration screenExpiration Screen Terminology Expiration Rules View Data Storage Statistics Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Change Data Storage Settings Administrator Section Configuring the ER Server NAS Status screen 41 NAS Status screen100 Optional Features screenView NAS Status Information 42 Optional Features screen Enable Wall Clock Time Enable Search String ReportingEnable Block Request Count 102Enable Page and/or Object Count Enable, Configure Password Security Option 104105 User Group Import screen 106Import User Groups Contact Information Technical SupportHours 8e6 Taiwan Office Locations and Phone Numbers8e6 Corporate Headquarters USA Support Procedures 110Standard Warranty Product WarrantiesTechnical Support and Service 112Extended Warranty optional Extended Technical Support and ServiceAppendix a Evaluation ModeAdministrator Console 114115 116 Use the Server in the Evaluation ModeExpiration screen Change the Evaluation Mode Evaluation ModeActivation 118119 Yahoo! Toolbar Pop-up Blocker Disable Pop-up Blocking SoftwareAppendix B Add the Client to the White ListFig. B-2 Allow pop-ups from source Google Toolbar Pop-up Blocker 122Disable Pop-up Blocking AdwareSafe Pop-up BlockerUse the Internet Options dialog box Set up Pop-up BlockingWindows XP SP2 Pop-up Blocker 124Fig. B-6 Toolbar setup Use the IE ToolbarFig. B-7 Pop-up Blocker Settings 126Use the Information Bar Set up the Information BarAccess the Client 128 Part 1 Hardware Components RAID MaintenanceAppendix C 130 LED indicators in SL and HL unitsPart 2 Server Interface LED Front control panels on H, SL, and HL units 132133 Rear panels on H and HL units 134Review the notification email Part 3 TroubleshootingHard drive failure Verify the failed drive in the Admin console 136Replace the failed hard drive Unplug the power cord Power supply failureIdentify the failed power supply Rebuild the hard driveReplace the failed power supply 140 Fan failureIdentify a fan failure Index 142 143 144 145 146