Technical Support and Service, 112 | 8e6 Technologies ER specification

TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES

Technical Support and Service

8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation. 8e6 Technologies provides after-hour emergency support to 8e6 server customers. An after hours technician can be reached by voice line.

Technical support information:

Online: http://www.8e6.com/support.html

Toll Free: 888-786-7999, press 3

Telephone: 1+714-282-6111, press 3

E-mail: support@8e6.com

Have the following information ready before calling tech- nical support:

Product Description: ______________________________

Purchase Date: __________________________________

Extended warranty purchased: ______________________

Plan # _________________________________________

Reseller or Distributor contact: ______________________

Customer contact: ________________________________

112	8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE

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8e6 Technologies ER manual Technical Support and Service, 112

Contents

Guide Model ERPage 8E6ENTERPRISEREPORTERADMINISTRATOR User Guide IiiPage Contents Server Menu Database Menu 108 Appendices Section Ndex Operations Enterprise Reporter Overview How to Use this User Guide Organization Conventions Following icons are used throughout this user guide Terminology Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Enterprise Reporter Overview HOW to USE this User Guide Introduction Administrator Section Introduction Hardware Components and EnvironmentComponents Software Network Requirements EnvironmentWorkstation Requirements Procedures for Accessing the Server Accessing the ServerPreliminary Network Settings Procedures for Logging On, Off the Server Log On Administrator Section Accessing the Server Logging on the First Time Specify the Server’s function Set up an Administrator Login ID Select New Administrators from the pull-down menu Administrator Section Accessing the Server Log Off Logout screen Configuring the ER Server Administrator Console Network Menu Network menu, main screen Archive Mode Box Mode screenLive Mode Change the Box Mode Change Box Mode Add/Edit/Delete Administrators screen Edit an Administrator’s Login ID View a List of AdministratorsAdd an Administrator Delete an Administrator Locked-out Accounts and IPs screen Locked-out Accounts and IPs screen View Locked Accounts, IP addresses Unlock Accounts, IP addresses Network Settings screen Network Settings screen Set up/Edit IP Addresses Routing Table screen View a List of Routers Add a Router Delete a Router Regional Setting screen Regional Setting screen Specify Network Time Protocol Servers Specify the Time ZoneSpecify the Language Set Update the Time on the Server Network Diagnostics screen Network Diagnostics screen, Ping entry Ping 10 Ping results Trace Route 11 Trace Route results Snmp screen 12 Snmp screen Create, Build the Access Control List Enable SnmpSet up Community Token for Public Access Maintain the Access Control List Server Menu 13 Server menu, main screen Backup screen Backup and Recovery Procedures Administrator Section Configuring the ER Server Set up/Edit External Backup FTP Password Execute a Manual Backup Perform a Remote Backup Perform a Restoration to the ER Server Self Monitoring screen 15 Self Monitoring screen Remove Recipient from E-mail Notification List Set up and Activate Self-MonitoringView a List of Contact E-Mail Addresses Deactivate Self-Monitoring Smtp Server Setting screen Enter, Edit Smtp Server Settings Verify Smtp Settings Enter the email address in the pop-up box Server Status screen 18 Server Status screen View the Status of the Server Secure Access screen 19 Secure Access screen Activate a Port to Access the Server 20 Port entries Terminate a Port Connection Terminate All Port Connections Software Update screen 21 Software Update screen View Available Software Updates View Installed Software UpdatesUninstall the Most Recently Applied Software Update Install a Software Update Readme Apply Now 25 Patch Log window Software Update Setting screen 26 Software Update Setting screen Specify Proxy Settings Save Settings Shut Down screen Server Action Selections Perform a Server Action NIC Mode screen 28 NIC Mode screen Modify the NIC Mode Setting View the NIC Negotiation Web Client Server Management screen 30 Web Client Server Management screen Restart the Web Client Server Enable/Disable Web Client Server AccessEnable/Disable the Web Client Scheduler Hardware Failure Detection screen View the Status of the Hard Drives Appendix C RAID Maintenance Consolidated ER Consolidated Mode Setting screen View Remote ER Settings Add a Remote ER View Current Statistics for a Remote ER Edit Settings for a Remote ER Remove a Remote ER from the Consolidated ER Database Menu User Name Identification screen 35 User Name Identification screen with IP.ID activated Administrator Section Configuring the ER Server View the User Name Identification screen Set up a Customized Label for Unidentified MachinesConfigure the Server to Log User Activity Deactivate User Name Identification Username Display Setting screen 36 Username Display Setting screen View the Current Username Display Setting Modify the Username Display Setting Administrator Section Configuring the ER Server View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views Elapsed Time Rules Definition screen View the Current Page Types Remove a Page Type Add a Page Type Tools screen 39 Tools screen View Diagnostic Reports View Database Status Logs Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Expiration screen 40 Expiration screen Expiration Screen Terminology Expiration Rules View Data Storage Statistics Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Administrator Section Configuring the ER Server Change Data Storage Settings Administrator Section Configuring the ER Server NAS Status screen 41 NAS Status screen 100 Optional Features screenView NAS Status Information 42 Optional Features screen Enable Wall Clock Time Enable Search String ReportingEnable Block Request Count 102 Enable Page and/or Object Count Enable, Configure Password Security Option 104 105 User Group Import screen 106 Import User Groups Contact Information Technical SupportHours 8e6 Taiwan Office Locations and Phone Numbers8e6 Corporate Headquarters USA Support Procedures 110 Standard Warranty Product Warranties Technical Support and Service 112 Extended Warranty optional Extended Technical Support and Service Appendix a Evaluation ModeAdministrator Console 114 115 116 Use the Server in the Evaluation ModeExpiration screen Change the Evaluation Mode Evaluation Mode Activation 118 119 Yahoo! Toolbar Pop-up Blocker Disable Pop-up Blocking SoftwareAppendix B Add the Client to the White List Fig. B-2 Allow pop-ups from source Google Toolbar Pop-up Blocker 122 Disable Pop-up Blocking AdwareSafe Pop-up Blocker Use the Internet Options dialog box Set up Pop-up BlockingWindows XP SP2 Pop-up Blocker 124 Fig. B-6 Toolbar setup Use the IE Toolbar Fig. B-7 Pop-up Blocker Settings 126 Use the Information Bar Set up the Information BarAccess the Client 128 Part 1 Hardware Components RAID MaintenanceAppendix C 130 LED indicators in SL and HL unitsPart 2 Server Interface LED Front control panels on H, SL, and HL units 132 133 Rear panels on H and HL units 134 Review the notification email Part 3 TroubleshootingHard drive failure Verify the failed drive in the Admin console 136 Replace the failed hard drive Unplug the power cord Power supply failureIdentify the failed power supply Rebuild the hard drive Replace the failed power supply 140 Fan failureIdentify a fan failure Index 142 143 144 145 146