Handling Calls | Aastra Telecom 55i IP Phone guide

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can retrieve the call.

IP Phone UI

To place a call on hold

1.Connect to the call (if not already connected).

2.Press the Hold key.

L1	John Smith

Tue May 17 10:19am

L1 Hold

201

Keri March

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold. The screen displays

"Call Held" with the line number the call is held at the phone.

Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

Handling Calls

Model 55i IP Phone User Guide 121

Image 129

Aastra Telecom 55i IP Phone manual Handling Calls, Placing a Call on Hold, To place a call on hold

Contents

55i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents 112 111113 119 Vii Additional Features 152Page Documentation About this Guide Introduction Phone Features Requirements Installation and Setup Plugging in and Starting the Phone Getting Started Dhcp waiting For IP DSP SIP Idle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers List Idle Screen With Softkeys/Programmable Keys Configured ReferenceIdle Screen Voicemail Icon Idle Screen with Voicemail Messages After Handset Pickup After Pressing More Screen Display After Picking Up the Handset IP Phone Keys and Key Descriptions Key DescriptionsKeys Key Description IP Phone Keys and Key Descriptions Callers Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Simplified Options Menu For References Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Operation, Basic Settings Basic Phone Status via IP Phone UI Phone StatusSelect Phone Status IP&MAC Address LAN Port PC Port Firmware Info Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Customizing Your Phone Ring Tones and Tone SetsRing Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone For per-line configuration Contrast Level Cancel Done Setting Contrast LevelContrast Level Select Contrast Level Backlight Setting the BacklightSelect Backlight Display Backlight Off Auto Cancel Done Backlight Off Auto Advanced Cancel DoneBacklight On Time Seconds Backspace Clear Live Dialpad Change Cancel DoneEnabling/Disabling Live Dialpad Select Preferences Select Live Dialpad Audio Mode Audio Mode Option DescriptionSet Audio Setting Audio Mode and Headset Mic Volume Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Set Audio Audio Mode Headset Mic Volume Select Done Headset Mic Volume Low Medium High Cancel Done Select Headset Mic Volume Time and Date Configuring Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Time Format Time Format 12h Change Cancel Done Backspace Cancel AM/PMDoneSelect Time Format Set Date and Date Format Cancel Done Backspace Cancel DoneSelect Date Format Jan Select Preferences Select Time and Date Select Time Zone Set Time Zone Select Preferences Select Daylight Savings Daylight Savings Time WWW MMM DD default Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use Language Click on Basic Settings-Preferences-Language Settings Setting a User Password User PasswordIf you change the password Then you need to Select User Password and press Select Click on Operation-User Password Resetting a User Password Reset a User PasswordClick on Operation-Phone Lock Click on Operation-Reset Restarting your phoneSelect Restart Phone Locking/Unlocking a Phone Phone LockLock the Phone Unlock the Phone Lock the Phone? field, click Emergency Number Description Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Multiple Line and Call Appearances Line Keys, Programmable Keys, and SoftkeysProgrammable Keys Softkeys Multiple Line Call Appearance Line/Call Appearance Light Behavior Appearance Status Softkeys and Programmable Keys Directory None Callers List Programmable Keys SoftkeysKey Function Description Keys Line Keys, Programmable Keys, and Softkeys State-Based Softkeys Bottom Keys only Softkey Type Default StatesSoftkeys state-based State Description Line Keys, Programmable Keys, and Softkeys Label LAB Key Display Behavior Sat Jan 1 1218am Activity Light Icon Definition Line Key Line Keys, Programmable Keys, and Softkeys Setting a Line Key Speeddial Prefix Speeddial Key Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Enter Number Line Save Backspace CancelLine Save Backspace 123 Creating a Speeddial Key Using the Aastra Web UI Do not Disturb DND Key Setting a Do Not Disturb Key Line Keys, Programmable Keys, and Softkeys Example Busy Lamp Field BLF Key Setting a BLF Key BLF List Key Setting a BLF List Key Line Keys, Programmable Keys, and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone ACD LED Table55i Solid Red LED Blinking Red LED No LED Icon Using the ACD Key Available Log Out Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Application URI XML Application Title XML Key Setting XML Services Click on Operation-Softkeys and XML-ServicesClick on Operation-Programmable Keys Setting an XML Key Accessing the XML Service From the Services MenuServices Key From an XML Key Flash Key Setting a Flash Key Sprecode Key Setting a Sprecode Key Line Keys, Programmable Keys, and Softkeys Park/Pickup Keys Park/Pickup Static Configuration Park/Pickup Call Server Configuration Values Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Key Configuration Using the Aastra Web UI Park/Pickup Key Configuration Configuring Park/Pickup using Key Configuration Line Keys, Programmable Keys, and Softkeys Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Setting a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyHow it works Line Keys, Programmable Keys, and Softkeys Services Key Setting Services Key Directory Key Directory Key Setting Directory Key Callers List Key Callers List Key Setting Callers List Key Intercom Key Setting an Intercom Key None Key Setting a None Key Empty Key softkeys only Setting an Empty Key Phone Lock Key Setting a Phone Lock Key Lock the Phone Using the Lock/Unlock Key on the IP Phone Key function is deleted from the IP phone memory Deleting a Key Dialing a Number Making Calls Using Handsfree Speakerphone Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset Using Intercom Using the Icom KeyIntercom Key Incoming Intercom Features Description Aastra Web UI Redial Accessing the Redial List Mute Deleting from the Redial ListDelete All Items Receiving Calls Answering an Incoming CallTo answer the call Sending an Incoming Call to Voicemail Handling Calls Placing a Call on HoldTo place a call on hold When on Hold Automatic HoldRetrieving a Held Call Transfer Key when handset is lifted Screen that displays when handset is liftedTransferring Calls Blind Transfer To transfer a call to another extension Conferencing Calls Using Local Conferencing Conference key when handset is liftedLocal Conferencing Joining Two Active Calls in a Single Conference Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Handling Calls Joining Additional Parties to Active Conferences Setting Up Multiple Conferences for Sylantro Server only Ending Calls Accessing Your Directory Managing CallsDirectory List Managing the Directory List Sorting Entries and Quick Search Feature Adding/Editing Entries in the Directory List Office Save BackspaceLabel Abc CancelName Number Line Screen Adding Names, Numbers, Labels On ScreenEditing Names, Numbers, and Labels 001 Line Dial Delete Arrange Scrolling Multiple Screens Per EntryAdd Number Quit Dial Delete Arrange Arranging Multiple Screens Saving Entries to the Directory List Delete? Steve Smith YesCancelSaving from the Display Deleting Single and Multiple Numbers in an Entry Managing Calls Downloading the Directory List to Your PC Download the Directory ListClick on Operation-Directory Accessing the Directory List Callers List Caller’s List Screen DisplayDisplay Item Description Accessing the Callers List Callers List Key Handsfree ButtonPress the Callers List key. or Editing Entries in the Callers List Use Deleting Entries from the Callers List Download the Callers List Downloading the Callers List to Your PC Call Description ForwardMode Call Forwarding Setting Call Forwarding For Global Call Forward SettingsSelect Call Forward and press Select For Global Call Forward Settings Click on Basic Settings-Call Forward Managing Calls Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List Voicemail Using Voicemail Configuring Suppression of Dtmf Playback Additional FeaturesStar Codes Suppress Dtmf Playback Click on Basic Settings-Preferences Display Dtmf Digits Configuring Display of Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Then Using the Goodbye Key to Cancel Incoming Calls Feature UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines Additional Features Configuring Message Waiting Indicator Message Waiting Indicator Incoming Intercom Features Aastra Web UI Description Incoming Intercom Call FeaturesIncoming Intercom Microphone Mute Auto-Answer and Play Warning Tone are enabled by default Configuring Incoming Intercom SettingsAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Hold Feature Enhancement for Broadsoft Servers Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Model 536M and 560M Expansion Modules Model 536MModel 560M 536M Expansion Module Using the Expansion Modules 1List 1 and List 560M Expansion ModuleFunction Keys 1 Screen 2 Screen Troubleshooting Solutions Why does my phone display the No Service message? What are services, and how do I use them?How do I change my user password? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? How do I lock my phone? Lock the PhoneUnlock the Phone Lock the Phone? field, click Page Warranty Repair Services Limited WarrantyAfter Warranty Service ExclusionsPage Time Zone Name Time Zone Code Time Zone Name/Time Zone Code Table 2Model 55i IP Phone User Guide Zone Codes 4Model 55i IP Phone User Guide Index-1 Index Index Index-3 Page Page Aastra Telecom Inc 41-001200-00 Rev