Click on Operation-User Password | Aastra Telecom 55i IP Phone

Troubleshooting Solutions

Aastra Web UI

1. Click on Operation->User Password.

2.In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password field is left blank. If you have forgotten your password, contact your System Administrator for assistance.

3.In the "New Password" field, enter the new user password.

4.In the "Password Confirm" field, enter the new user password again.

5.Click to save your changes.

For information about changing your password, see "User Password" on page 44.

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed.

Report this error to your System Administrator.

180Model 55i IP Phone User Guide

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Aastra Telecom 55i IP Phone manual Why does my phone display Bad Encrypted Config?, Click on Operation-User Password

Contents

55i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents 111 112113 119 Additional Features 152 ViiPage About this Guide Documentation Phone Features Introduction Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Dhcp waiting For IP DSP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen Idle Screen With Softkeys/Programmable Keys ConfiguredReference Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset After Handset Pickup After Pressing More Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Callers Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Basic Phone Status Phone Status via IP Phone UISelect Phone Status IP&MAC Address LAN Port PC Port Firmware Info Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Ring Tones Customizing Your PhoneRing Tones and Tone Sets Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone For per-line configuration Setting Contrast Level Contrast Level Cancel DoneContrast Level Select Contrast Level Setting the Backlight BacklightSelect Backlight Display Backlight On Time Seconds Backspace Clear Backlight Off Auto Cancel DoneBacklight Off Auto Advanced Cancel Done Change Cancel Done Live DialpadEnabling/Disabling Live Dialpad Select Preferences Select Live Dialpad Set Audio Audio ModeAudio Mode Option Description Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Set Audio Audio Mode Headset Mic Volume Select Done Select Headset Mic Volume Headset Mic Volume Low Medium High Cancel Done Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Backspace Cancel AM/PMDone Time Format Time Format 12h Change Cancel DoneSelect Time Format Set Date and Date Format Backspace Cancel Done Cancel DoneSelect Date Format Jan Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings User Password Setting a User PasswordIf you change the password Then you need to Select User Password and press Select Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Number Description Define an Emergency Dial Plan 911110 Line Keys, Programmable Keys, and Softkeys Multiple Line and Call AppearancesProgrammable Keys Softkeys Multiple Line Call Appearance Line/Call Appearance Light Behavior Appearance Status Key Function Description Softkeys and Programmable KeysDirectory None Callers List Programmable Keys Softkeys Keys Line Keys, Programmable Keys, and Softkeys Softkey Type Default States State-Based Softkeys Bottom Keys onlySoftkeys state-based State Description Line Keys, Programmable Keys, and Softkeys Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition Line Keys, Programmable Keys, and Softkeys Setting a Line Key Speeddial Key Speeddial Prefix Enter Name Enter Number Line Save Backspace ABC Cancel Enter Number Line Save Backspace Cancel Enter NameLine Save Backspace 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys, Programmable Keys, and Softkeys Busy Lamp Field BLF Key Example Setting a BLF Key BLF List Key Setting a BLF List Key Line Keys, Programmable Keys, and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key 55i Solid Red LED Blinking Red LED No LED Icon Using the ACD Feature on your IP PhoneACD LED Table Using the ACD Key Available Log Out Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP XML Key XML Application URI XML Application Title Click on Operation-Programmable Keys Setting XML ServicesClick on Operation-Softkeys and XML-Services Setting an XML Key Services Key Accessing the XML ServiceFrom the Services Menu From an XML Key Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys, Programmable Keys, and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Click on Basic Settings-Preferences-General Park/Pickup Call Server Configuration ValuesConfiguring Park /Pickup using Static Configuration Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Line Keys, Programmable Keys, and Softkeys Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Setting a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Line Keys, Programmable Keys, and Softkeys Services Key Setting Services Key Directory Key Directory Key Setting Directory Key Callers List Key Callers List Key Setting Callers List Key Intercom Key Setting an Intercom Key Setting a None Key None Key Setting an Empty Key Empty Key softkeys only Setting a Phone Lock Key Phone Lock Key Using the Lock/Unlock Key on the IP Phone Lock the Phone Deleting a Key Key function is deleted from the IP phone memory Making Calls Dialing a Number Using Handsfree Speakerphone To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Intercom Key Using IntercomUsing the Icom Key Incoming Intercom Features Description Aastra Web UI Accessing the Redial List Redial Delete All Items MuteDeleting from the Redial List To answer the call Receiving CallsAnswering an Incoming Call Sending an Incoming Call to Voicemail To place a call on hold Handling CallsPlacing a Call on Hold Retrieving a Held Call When on HoldAutomatic Hold Screen that displays when handset is lifted Transfer Key when handset is liftedTransferring Calls Blind Transfer Conferencing Calls To transfer a call to another extension Local Conferencing Using Local ConferencingConference key when handset is lifted Joining Two Active Calls in a Single Conference Using Centralized Conferencing Centralized Conferencing for Sylantro and Broadsoft Servers Handling Calls Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls Directory List Accessing Your DirectoryManaging Calls Sorting Entries and Quick Search Feature Managing the Directory List Office Save BackspaceLabel Abc Cancel Adding/Editing Entries in the Directory ListName Number Line Screen Editing Names, Numbers, and Labels Adding Names, Numbers, LabelsOn Screen Scrolling Multiple Screens Per Entry 001 Line Dial Delete ArrangeAdd Number Quit Dial Delete Arrange Arranging Multiple Screens Delete? Steve Smith YesCancel Saving Entries to the Directory ListSaving from the Display Deleting Single and Multiple Numbers in an Entry Managing Calls Click on Operation-Directory Downloading the Directory List to Your PCDownload the Directory List Accessing the Directory List Display Item Description Callers ListCaller’s List Screen Display Press the Callers List key. or Accessing the Callers ListCallers List Key Handsfree Button Editing Entries in the Callers List Deleting Entries from the Callers List Use Downloading the Callers List to Your PC Download the Callers List Call Forwarding Call Description ForwardMode Select Call Forward and press Select Setting Call ForwardingFor Global Call Forward Settings Click on Basic Settings-Call Forward For Global Call Forward Settings Managing Calls Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Using Voicemail Voicemail Additional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf Playback Click on Basic Settings-Preferences Configuring Display of Dtmf Digits Display Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Additional Features Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Call Features Incoming Intercom Features Aastra Web UI DescriptionIncoming Intercom Microphone Mute Configuring Incoming Intercom Settings Auto-Answer and Play Warning Tone are enabled by defaultAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications Model 560M Model 536M and 560M Expansion ModulesModel 536M Using the Expansion Modules 536M Expansion Module 560M Expansion Module 1List 1 and ListFunction Keys 1 Screen 2 Screen Troubleshooting Solutions What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? Unlock the Phone How do I lock my phone?Lock the Phone Lock the Phone? field, click Page Limited Warranty Warranty Repair ServicesAfter Warranty Service ExclusionsPage Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code 2Model 55i IP Phone User Guide Zone Codes 4Model 55i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001200-00 Rev