Aastra Telecom 55i IP Phone specs

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 55i IP Phone. The procedure shows the softkey screens as an example.

1.Click on Operation->Softkeys and XML. or

Click on Operation->Programmable Keys. or

Click on Operation->Expansion Module <N>.

2.For softkeys, select from "Key 1" through "Key 20". or

For programmable keys, select from "Key 1" through "Key 6".

3.In the "Type" field, select "Auto call distribution".

4.In the "Label" field, enter a label to apply to this ACD key.

Note: The "Value" field is not required.

5.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Note: It is recommended you configure no more than a single ACD program- mable key or Expansion Module key per IP phone.

6.If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the idle state for this softkey.

7.Click to save your changes.

Model 55i IP Phone User Guide 75

Line Keys, Programmable Keys, and Softkeys

Image 83

Aastra Telecom 55i IP Phone manual Configuring an Automatic Call Distribution ACD Key

Contents

55i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents 119 111112 113 Vii Additional Features 152Page Documentation About this Guide Introduction Phone Features Requirements Installation and Setup Plugging in and Starting the Phone Getting Started Dhcp waiting For IP DSP SIP Idle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers List Idle Screen Idle Screen With Softkeys/Programmable Keys ConfiguredReference Voicemail Icon Idle Screen with Voicemail Messages After Handset Pickup After Pressing More Screen Display After Picking Up the Handset Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Callers Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Simplified Options Menu For References Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Operation, Basic Settings Basic IP&MAC Address LAN Port PC Port Firmware Info Phone StatusPhone Status via IP Phone UI Select Phone Status Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Ring Tones Customizing Your PhoneRing Tones and Tone Sets Select Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select Preferences For per-line configuration Select Contrast Level Setting Contrast LevelContrast Level Cancel Done Contrast Level Display Setting the BacklightBacklight Select Backlight Backlight On Time Seconds Backspace Clear Backlight Off Auto Cancel DoneBacklight Off Auto Advanced Cancel Done Select Preferences Select Live Dialpad Change Cancel DoneLive Dialpad Enabling/Disabling Live Dialpad Set Audio Audio ModeAudio Mode Option Description Set Audio Audio Mode Headset Mic Volume Select Done Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio Mode Headset Mic Volume Low Medium High Cancel Done Select Headset Mic Volume Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time Format Set Date and Date Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Select Time Format Jan Backspace Cancel DoneCancel Done Select Date Format Select Preferences Select Time and Date Select Time Zone Set Time Zone Select Preferences Select Daylight Savings Daylight Savings Time WWW MMM DD default Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use Language Click on Basic Settings-Preferences-Language Settings Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the Phone Lock the Phone? field, click Emergency Number Description Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Line/Call Appearance Light Behavior Appearance Status Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Programmable Keys Softkeys Multiple Line Call Appearance Key Function Description Softkeys and Programmable KeysDirectory None Callers List Programmable Keys Softkeys Keys Line Keys, Programmable Keys, and Softkeys State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Softkeys state-based Line Keys, Programmable Keys, and Softkeys Label LAB Key Display Behavior Sat Jan 1 1218am Activity Light Icon Definition Line Key Line Keys, Programmable Keys, and Softkeys Setting a Line Key Speeddial Prefix Speeddial Key Enter Name Enter Number Line Save Backspace ABC Cancel 123 Enter Number Line Save Backspace CancelEnter Name Line Save Backspace Creating a Speeddial Key Using the Aastra Web UI Do not Disturb DND Key Setting a Do Not Disturb Key Line Keys, Programmable Keys, and Softkeys Example Busy Lamp Field BLF Key Setting a BLF Key BLF List Key Setting a BLF List Key Line Keys, Programmable Keys, and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key 55i Solid Red LED Blinking Red LED No LED Icon Using the ACD Feature on your IP PhoneACD LED Table Using the ACD Key Available Log Out Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP XML Application URI XML Application Title XML Key Click on Operation-Programmable Keys Setting XML ServicesClick on Operation-Softkeys and XML-Services Setting an XML Key Services Key Accessing the XML ServiceFrom the Services Menu From an XML Key Flash Key Setting a Flash Key Sprecode Key Setting a Sprecode Key Line Keys, Programmable Keys, and Softkeys Park/Pickup Keys Park/Pickup Static Configuration Click on Basic Settings-Preferences-General Park/Pickup Call Server Configuration ValuesConfiguring Park /Pickup using Static Configuration Key Configuration Using the Aastra Web UI Park/Pickup Key Configuration Configuring Park/Pickup using Key Configuration Line Keys, Programmable Keys, and Softkeys Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Setting a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Line Keys, Programmable Keys, and Softkeys Services Key Setting Services Key Directory Key Directory Key Setting Directory Key Callers List Key Callers List Key Setting Callers List Key Intercom Key Setting an Intercom Key None Key Setting a None Key Empty Key softkeys only Setting an Empty Key Phone Lock Key Setting a Phone Lock Key Lock the Phone Using the Lock/Unlock Key on the IP Phone Key function is deleted from the IP phone memory Deleting a Key Dialing a Number Making Calls Using Handsfree Speakerphone To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Intercom Key Using IntercomUsing the Icom Key Incoming Intercom Features Description Aastra Web UI Redial Accessing the Redial List Delete All Items MuteDeleting from the Redial List To answer the call Receiving CallsAnswering an Incoming Call Sending an Incoming Call to Voicemail To place a call on hold Handling CallsPlacing a Call on Hold Retrieving a Held Call When on HoldAutomatic Hold Blind Transfer Screen that displays when handset is liftedTransfer Key when handset is lifted Transferring Calls To transfer a call to another extension Conferencing Calls Local Conferencing Using Local ConferencingConference key when handset is lifted Joining Two Active Calls in a Single Conference Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Handling Calls Joining Additional Parties to Active Conferences Setting Up Multiple Conferences for Sylantro Server only Ending Calls Directory List Accessing Your DirectoryManaging Calls Managing the Directory List Sorting Entries and Quick Search Feature Screen Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Name Number Line Editing Names, Numbers, and Labels Adding Names, Numbers, LabelsOn Screen Dial Delete Arrange Scrolling Multiple Screens Per Entry001 Line Dial Delete Arrange Add Number Quit Arranging Multiple Screens Deleting Single and Multiple Numbers in an Entry Delete? Steve Smith YesCancelSaving Entries to the Directory List Saving from the Display Managing Calls Click on Operation-Directory Downloading the Directory List to Your PCDownload the Directory List Accessing the Directory List Display Item Description Callers ListCaller’s List Screen Display Press the Callers List key. or Accessing the Callers ListCallers List Key Handsfree Button Editing Entries in the Callers List Use Deleting Entries from the Callers List Download the Callers List Downloading the Callers List to Your PC Call Description ForwardMode Call Forwarding Select Call Forward and press Select Setting Call ForwardingFor Global Call Forward Settings For Global Call Forward Settings Click on Basic Settings-Call Forward Managing Calls Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Voicemail Using Voicemail Suppress Dtmf Playback Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Click on Basic Settings-Preferences Display Dtmf Digits Configuring Display of Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Then Using the Goodbye Key to Cancel Incoming Calls Feature UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines Additional Features Configuring Message Waiting Indicator Message Waiting Indicator Microphone Mute Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Incoming Intercom Allow Barge Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Auto-Answer/Play Warning Tone Using Redial Key for Last Number Redial Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications Model 560M Model 536M and 560M Expansion ModulesModel 536M 536M Expansion Module Using the Expansion Modules 1 Screen 560M Expansion Module1List 1 and List Function Keys 2 Screen Troubleshooting Solutions How do I find the IP address of my phone? What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? Unlock the Phone How do I lock my phone?Lock the Phone Lock the Phone? field, click Page Exclusions Limited WarrantyWarranty Repair Services After Warranty ServicePage Time Zone Name Time Zone Code Time Zone Name/Time Zone Code Table 2Model 55i IP Phone User Guide Zone Codes 4Model 55i IP Phone User Guide Index-1 Index Index Index-3 Page Page Aastra Telecom Inc 41-001200-00 Rev