Available Log Out | Aastra Telecom 55i IP Phone instruction

Line Keys, Programmable Keys, and Softkeys

5.You are logged into the queue and the following screen displays.

Services	Icom
Dir
Callers
ACD: Support
Available
Log Out

6.To allow your phone to be available in the queue, press the Available softkey. The following screen displays.

Services	Icom
Dir
Callers
ACD: Support
Unavailable
Log Out

If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to “Available” in order to start receiving calls.

7.To temporarily stop receiving calls, press the press the Unavailable softkey.

If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:

•You use the IP Phone UI to manually switch the IP phone state back to "Available"

or

•The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an auto-availability timer on your IP phone. Contact your System Administrator for more information.

8.To logout of the queue, press the Log Out softkey. The server no longer distrib- utes phone calls to your IP phone.

78Model 55i IP Phone User Guide

Image 86

Aastra Telecom 55i IP Phone manual Available Log Out

Contents

55i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents 113 111112 119 Additional Features 152 ViiPage About this Guide Documentation Phone Features Introduction Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Dhcp waiting For IP DSP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen Idle Screen With Softkeys/Programmable Keys ConfiguredReference Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset After Handset Pickup After Pressing More Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Callers Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Basic Select Phone Status Phone StatusPhone Status via IP Phone UI IP&MAC Address LAN Port PC Port Firmware Info Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Ring Tones Customizing Your PhoneRing Tones and Tone Sets Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone For per-line configuration Contrast Level Setting Contrast LevelContrast Level Cancel Done Select Contrast Level Select Backlight Setting the BacklightBacklight Display Backlight On Time Seconds Backspace Clear Backlight Off Auto Cancel DoneBacklight Off Auto Advanced Cancel Done Enabling/Disabling Live Dialpad Change Cancel DoneLive Dialpad Select Preferences Select Live Dialpad Set Audio Audio ModeAudio Mode Option Description Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Set Audio Audio Mode Headset Mic Volume Select Done Select Headset Mic Volume Headset Mic Volume Low Medium High Cancel Done Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Time Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Set Date and Date Format Select Date Format Backspace Cancel DoneCancel Done Jan Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings If you change the password Then you need to User PasswordSetting a User Password Select User Password and press Select Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Number Description Define an Emergency Dial Plan 911110 Programmable Keys Softkeys Multiple Line Call Appearance Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Line/Call Appearance Light Behavior Appearance Status Key Function Description Softkeys and Programmable KeysDirectory None Callers List Programmable Keys Softkeys Keys Line Keys, Programmable Keys, and Softkeys Softkeys state-based Softkey Type Default StatesState-Based Softkeys Bottom Keys only State Description Line Keys, Programmable Keys, and Softkeys Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition Line Keys, Programmable Keys, and Softkeys Setting a Line Key Speeddial Key Speeddial Prefix Enter Name Enter Number Line Save Backspace ABC Cancel Line Save Backspace Enter Number Line Save Backspace CancelEnter Name 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys, Programmable Keys, and Softkeys Busy Lamp Field BLF Key Example Setting a BLF Key BLF List Key Setting a BLF List Key Line Keys, Programmable Keys, and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key 55i Solid Red LED Blinking Red LED No LED Icon Using the ACD Feature on your IP PhoneACD LED Table Using the ACD Key Available Log Out Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP XML Key XML Application URI XML Application Title Click on Operation-Programmable Keys Setting XML ServicesClick on Operation-Softkeys and XML-Services Setting an XML Key Services Key Accessing the XML ServiceFrom the Services Menu From an XML Key Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys, Programmable Keys, and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Click on Basic Settings-Preferences-General Park/Pickup Call Server Configuration ValuesConfiguring Park /Pickup using Static Configuration Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Line Keys, Programmable Keys, and Softkeys Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Setting a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Line Keys, Programmable Keys, and Softkeys Services Key Setting Services Key Directory Key Directory Key Setting Directory Key Callers List Key Callers List Key Setting Callers List Key Intercom Key Setting an Intercom Key Setting a None Key None Key Setting an Empty Key Empty Key softkeys only Setting a Phone Lock Key Phone Lock Key Using the Lock/Unlock Key on the IP Phone Lock the Phone Deleting a Key Key function is deleted from the IP phone memory Making Calls Dialing a Number Using Handsfree Speakerphone To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset Intercom Key Using IntercomUsing the Icom Key Incoming Intercom Features Description Aastra Web UI Accessing the Redial List Redial Delete All Items MuteDeleting from the Redial List To answer the call Receiving CallsAnswering an Incoming Call Sending an Incoming Call to Voicemail To place a call on hold Handling CallsPlacing a Call on Hold Retrieving a Held Call When on HoldAutomatic Hold Transferring Calls Screen that displays when handset is liftedTransfer Key when handset is lifted Blind Transfer Conferencing Calls To transfer a call to another extension Local Conferencing Using Local ConferencingConference key when handset is lifted Joining Two Active Calls in a Single Conference Using Centralized Conferencing Centralized Conferencing for Sylantro and Broadsoft Servers Handling Calls Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls Directory List Accessing Your DirectoryManaging Calls Sorting Entries and Quick Search Feature Managing the Directory List Name Number Line Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Screen Editing Names, Numbers, and Labels Adding Names, Numbers, LabelsOn Screen Add Number Quit Scrolling Multiple Screens Per Entry001 Line Dial Delete Arrange Dial Delete Arrange Arranging Multiple Screens Saving from the Display Delete? Steve Smith YesCancelSaving Entries to the Directory List Deleting Single and Multiple Numbers in an Entry Managing Calls Click on Operation-Directory Downloading the Directory List to Your PCDownload the Directory List Accessing the Directory List Display Item Description Callers ListCaller’s List Screen Display Press the Callers List key. or Accessing the Callers ListCallers List Key Handsfree Button Editing Entries in the Callers List Deleting Entries from the Callers List Use Downloading the Callers List to Your PC Download the Callers List Call Forwarding Call Description ForwardMode Select Call Forward and press Select Setting Call ForwardingFor Global Call Forward Settings Click on Basic Settings-Call Forward For Global Call Forward Settings Managing Calls Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Using Voicemail Voicemail Star Codes Additional FeaturesConfiguring Suppression of Dtmf Playback Suppress Dtmf Playback Click on Basic Settings-Preferences Configuring Display of Dtmf Digits Display Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Additional Features Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Allow Barge Using Redial Key for Last Number Redial Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications Model 560M Model 536M and 560M Expansion ModulesModel 536M Using the Expansion Modules 536M Expansion Module Function Keys 560M Expansion Module1List 1 and List 1 Screen 2 Screen Troubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? Unlock the Phone How do I lock my phone?Lock the Phone Lock the Phone? field, click Page After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsPage Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code 2Model 55i IP Phone User Guide Zone Codes 4Model 55i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001200-00 Rev