When on Hold, Automatic Hold | Aastra Telecom 55i IP Phone manual

Handling Calls

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.

L1	John Smith

Tue May 17 10:19am

L1 Connected >201

Keri March

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where

that call is being held. Press to disconnect the call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3and 4navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you disconnect from the call.

122Model 55i IP Phone User Guide

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Aastra Telecom 55i IP Phone manual When on Hold, Automatic Hold, Retrieving a Held Call

Contents

55i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents 113 111112 119 Additional Features 152 ViiPage About this Guide Documentation Phone Features Introduction Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Dhcp waiting For IP DSP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Reference Idle Screen With Softkeys/Programmable Keys ConfiguredIdle Screen Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset After Handset Pickup After Pressing More Key Descriptions IP Phone Keys and Key DescriptionsKeys Key Description IP Phone Keys and Key Descriptions Callers Phone Options via the IP Phone UI Methods for Customizing Your PhoneOption Number For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Basic Select Phone Status Phone StatusPhone Status via IP Phone UI IP&MAC Address LAN Port PC Port Firmware Info Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Ring Tones and Tone Sets Customizing Your PhoneRing Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone For per-line configuration Contrast Level Setting Contrast LevelContrast Level Cancel Done Select Contrast Level Select Backlight Setting the BacklightBacklight Display Backlight Off Auto Advanced Cancel Done Backlight Off Auto Cancel DoneBacklight On Time Seconds Backspace Clear Enabling/Disabling Live Dialpad Change Cancel DoneLive Dialpad Select Preferences Select Live Dialpad Audio Mode Option Description Audio ModeSet Audio Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Set Audio Audio Mode Headset Mic Volume Select Done Select Headset Mic Volume Headset Mic Volume Low Medium High Cancel Done Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Time Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Set Date and Date Format Select Date Format Backspace Cancel DoneCancel Done Jan Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings If you change the password Then you need to User PasswordSetting a User Password Select User Password and press Select Click on Operation-User Password Reset a User Password Resetting a User PasswordClick on Operation-Phone Lock Restarting your phone Click on Operation-ResetSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Number Description Define an Emergency Dial Plan 911110 Programmable Keys Softkeys Multiple Line Call Appearance Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Line/Call Appearance Light Behavior Appearance Status Directory None Callers List Programmable Keys Softkeys Softkeys and Programmable KeysKey Function Description Keys Line Keys, Programmable Keys, and Softkeys Softkeys state-based Softkey Type Default StatesState-Based Softkeys Bottom Keys only State Description Line Keys, Programmable Keys, and Softkeys Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition Line Keys, Programmable Keys, and Softkeys Setting a Line Key Speeddial Key Speeddial Prefix Enter Name Enter Number Line Save Backspace ABC Cancel Line Save Backspace Enter Number Line Save Backspace CancelEnter Name 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys, Programmable Keys, and Softkeys Busy Lamp Field BLF Key Example Setting a BLF Key BLF List Key Setting a BLF List Key Line Keys, Programmable Keys, and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP Phone55i Solid Red LED Blinking Red LED No LED Icon Using the ACD Key Available Log Out Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP XML Key XML Application URI XML Application Title Click on Operation-Softkeys and XML-Services Setting XML ServicesClick on Operation-Programmable Keys Setting an XML Key From the Services Menu Accessing the XML ServiceServices Key From an XML Key Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys, Programmable Keys, and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Configuring Park /Pickup using Static Configuration Park/Pickup Call Server Configuration ValuesClick on Basic Settings-Preferences-General Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Line Keys, Programmable Keys, and Softkeys Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Last Call Return lcr Key Sylantro Servers only Setting a Last Call Return KeyHow it works Line Keys, Programmable Keys, and Softkeys Services Key Setting Services Key Directory Key Directory Key Setting Directory Key Callers List Key Callers List Key Setting Callers List Key Intercom Key Setting an Intercom Key Setting a None Key None Key Setting an Empty Key Empty Key softkeys only Setting a Phone Lock Key Phone Lock Key Using the Lock/Unlock Key on the IP Phone Lock the Phone Deleting a Key Key function is deleted from the IP phone memory Making Calls Dialing a Number Using Handsfree Speakerphone Advanced Volume Controls for the Headset Mic Using a HeadsetTo change this volume To Make and Receive Calls Using a Headset Using the Icom Key Using IntercomIntercom Key Incoming Intercom Features Description Aastra Web UI Accessing the Redial List Redial Deleting from the Redial List MuteDelete All Items Answering an Incoming Call Receiving CallsTo answer the call Sending an Incoming Call to Voicemail Placing a Call on Hold Handling CallsTo place a call on hold Automatic Hold When on HoldRetrieving a Held Call Transferring Calls Screen that displays when handset is liftedTransfer Key when handset is lifted Blind Transfer Conferencing Calls To transfer a call to another extension Conference key when handset is lifted Using Local ConferencingLocal Conferencing Joining Two Active Calls in a Single Conference Using Centralized Conferencing Centralized Conferencing for Sylantro and Broadsoft Servers Handling Calls Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls Managing Calls Accessing Your DirectoryDirectory List Sorting Entries and Quick Search Feature Managing the Directory List Name Number Line Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Screen On Screen Adding Names, Numbers, LabelsEditing Names, Numbers, and Labels Add Number Quit Scrolling Multiple Screens Per Entry001 Line Dial Delete Arrange Dial Delete Arrange Arranging Multiple Screens Saving from the Display Delete? Steve Smith YesCancelSaving Entries to the Directory List Deleting Single and Multiple Numbers in an Entry Managing Calls Download the Directory List Downloading the Directory List to Your PCClick on Operation-Directory Accessing the Directory List Caller’s List Screen Display Callers ListDisplay Item Description Callers List Key Handsfree Button Accessing the Callers ListPress the Callers List key. or Editing Entries in the Callers List Deleting Entries from the Callers List Use Downloading the Callers List to Your PC Download the Callers List Call Forwarding Call Description ForwardMode For Global Call Forward Settings Setting Call ForwardingSelect Call Forward and press Select Click on Basic Settings-Call Forward For Global Call Forward Settings Managing Calls Accessing and Clearing Missed Calls Missed Calls IndicatorServices Key Callers List Using Voicemail Voicemail Star Codes Additional FeaturesConfiguring Suppression of Dtmf Playback Suppress Dtmf Playback Click on Basic Settings-Preferences Configuring Display of Dtmf Digits Display Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Additional Features Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Allow Barge Using Redial Key for Last Number Redial Outgoing Intercom Calls Available Features Enabled by AdministratorsMissed Call Summary Subscription Autodial Hotline and Warmline Customizable Callers List Key and Services KeyCentralized Conferencing Answer and Ignore Softkeys for XML Applications Hold Feature Enhancement for Broadsoft ServersXML Softkey for Special Characters in XML Applications Model 536M Model 536M and 560M Expansion ModulesModel 560M Using the Expansion Modules 536M Expansion Module Function Keys 560M Expansion Module1List 1 and List 1 Screen 2 Screen Troubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? Lock the Phone How do I lock my phone?Unlock the Phone Lock the Phone? field, click Page After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsPage Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code 2Model 55i IP Phone User Guide Zone Codes 4Model 55i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001200-00 Rev