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Aastra Telecom 55i IP Phone When on Hold, Automatic Hold, Retrieving a Held Call

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122 Model 55i IP Phone User Guide

Handling Calls

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been

set up for your system). The call/line appearance light for the line you are on remains

solid to indicate that you are still connected.

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one

call to the next. The phone automatically puts your current call on hold as soon as

you press a new line/call appearance button. If you have more than one call on hold,

you can reconnect to a held call by pressing the line/call appearance button where

that call is being held. Press to disconnect the call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information

by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call

appearance button where that call is being held. If you press the call/line appearance

button again, you disconnect from the call.

L1 John Smith

Tue May 17 10:19am

L1 Connected

>201

Keri March

Contents

Main Page Software License Agreement Software License Agreement Page Page Page Page Page About this Guide About this Guide Documentation Introduction Introduction Phone Features Introduction Requirements Installation and Setup Getting Started Plugging in and Starting the Phone Page Page Page Network Connected/Network Disconnected Idle Screen Idle Screen With Softkeys/Programmable Keys Configured Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset > > IP Phone Keys and Key Descriptions* Key Descriptions 14 Model 55i IP Phone User Guide Keys Key Description Model 55i IP Phone User Guide 15 Keys Key Description 16 Model 55i IP Phone User Guide Methods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options Menu Using the IP Phone UI References Phone Options via the Aastra Web UI Using the Aastra Web UI Page Model 55i IP Phone User Guide 21 22 Model 55i IP Phone User Guide Headings Descriptions Phone Status Phone Status via IP Phone UI Finding Your Phones IP Address Phone Status via the Aastra Web UI Customizing Your Phone Ring Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone Sets Page Contrast Level Setting Contrast Level Done - Contrast Level Contrast Level: Cancel - Backlight Setting the Backlight - Select Display 1. Contrast Level 2. Backlight Done - Page Live Dialpad* Enabling/Disabling Live Dialpad Set Audio Audio Mode Headset Mic Volume Setting Audio Mode and Headset Mic Volume Page Time and Date Configuring Time and Date Set Time and Time Format Set Date and Date Format Page Set Time Zone Daylight Savings Time Page Language Specifying the Language to Use Page User Password Setting a User Password Page Resetting a User Password Reset a User Password Restarting your phone Phone Lock Locking/Unlocking a Phone Lock the Phone Unlock the Phone Page Defining an Emergency Dial Plan Define an Emergency Dial Plan Line Keys, Programmable Keys, and Softkeys Multiple Line and Call Appearances Softkeys and Programmable Keys 54 Model 55i IP Phone User Guide Key Function Description Page State-Based Softkeys Page Key Display Behavior Page Line Key Page Setting a Line Key Speeddial Key Speeddial Prefix Creating a Speeddial Key Using the Programmable Keys and Softkeys Page Creating a Speeddial Key Using the Aastra Web UI "Do not Disturb" (DND) Key Setting a "Do Not Disturb" Key Page Busy Lamp Field (BLF) Key Setting a BLF Key BLF List Key Setting a BLF List Key Page Automatic Call Distribution (ACD) Key (for Sylantro Servers) Configuring an Automatic Call Distribution (ACD) Key Using the ACD Feature on your IP Phone ACD LED Table Using the ACD Key Page Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers) Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup (DCP) Using Group Call Pickup (GCP) XML Key Setting XML Services Setting an XML Key Accessing the XML Service From the Services Menu From an XML Key Flash Key Setting a Flash Key Sprecode Key Setting a Sprecode Key Page Park/Pickup Keys Park/Pickup Static Configuration Configuring Park /Pickup using Static Configuration Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Page Using the Park Call/Pickup Parked Call Feature Park a Call Pickup a Parked Call Last Call Return (lcr) Key How it works Setting a Last Call Return Key Page Services Key Setting Services Key Directory Key Setting Directory Key Callers List Key Setting Callers List Key Intercom Key Setting an Intercom Key None Key Setting a None Key Empty Key (softkeys only) Setting an Empty Key Phone Lock Key Setting a Phone Lock Key Using the Lock/Unlock Key on the IP Phone Deleting a Key Making Calls Dialing a Number Pre-dialing a Number Using Handsfree Speakerphone Using a Headset Advanced Volume Controls for the Headset Mic To change this volume: To Make and Receive Calls Using a Headset Using Intercom Using the Icom Key Page Redial Accessing the Redial List Deleting from the Redial List. Delete All Items Mute Receiving Calls Receiving Calls Answering an Incoming Call To answer the call Page Handling Calls Placing a Call on Hold To place a call on hold When on Hold Automatic Hold Retrieving a Held Call Transferring Calls Blind Transfer Consultative Transfer To transfer a call to another extension Conferencing Calls Local Conferencing Using Local Conferencing Joining Two Active Calls in a Single Conference Centralized Conferencing (for Sylantro and Broadsoft Servers) Using Centralized Conferencing Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Setting Up Multiple Conferences (for Sylantro Server only) Joining Additional Parties to Active Conferences Page Managing Calls Directory List Accessing Your Directory Sorting Entries and Quick Search Feature Managing the Directory List Adding/Editing Entries in the Directory List Adding Names, Numbers, Labels Editing Names, Numbers, and Labels Scrolling Multiple Screens Per Entry Arranging Multiple Screens Saving Entries to the Directory List Saving from the Display Cancel Deleting Single and Multiple Numbers in an Entry Delete? Steve Smith Yes Page Downloading the Directory List to Your PC Download the Directory List Accessing the Directory List Callers List Callers List Screen Display Accessing the Callers List Editing Entries in the Callers List Deleting Entries from the Callers List Downloading the Callers List to Your PC Download the Callers List Call Forwarding Setting Call Forwarding For Global Call Forward Settings Page Page Missed Calls Indicator Accessing and Clearing Missed Calls. Voicemail Using Voicemail Additional Features Star Codes Suppress DTMF Playback Configuring Suppression of DTMF Playback Page Display DTMF Digits Configuring Display of DTMF Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Incoming Call Interrupts Dialing Configuring "Incoming Call Interrupts Dialing" Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls 164 Model 55i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature IF THEN UPnP Mapping Lines (for remote phones) Configuring UPnP Mapping Lines Page Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Call Features Incoming Intercom Microphone Mute Auto-Answer/Play Warning Tone Allow Barge In Configuring Incoming Intercom Settings Using Redial Key for Last Number Redial Available Features Enabled by Administrators Outgoing Intercom Calls Missed Call Summary Subscription Customizable Callers List Key and Services Key Autodial (Hotline and Warmline) Centralized Conferencing Answer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML Applications Hold Feature Enhancement (for Broadsoft Servers) Model 536M and 560M Expansion Modules Model 536M Model 560M Using the Expansion Modules 536M Expansion Module 560M Expansion Module References Troubleshooting Solutions Why is my display blank? Why is my speakerphone not working? Why cant I get a dial tone? Why doesnt my phone ring? What are services, and how do I use them? How do I find the IP address of my phone? Why does my phone display the No Service message? How do I change my user password? Why does my phone display "Bad Encrypted Config"? How do I restart the IP phone? How do I lock my phone? Lock the Phone Unlock the Phone Page Page Limited Warranty Model 55iIP Phone User Guide 185 Limited Warranty Exclusions Warranty Repair Services Page Model 55iIP Phone User Guide A-1 Appendix A - Time Zone Codes A-2 Model 55iIP Phone User Guide Model 55iIP Phone User Guide A-3 A-4 Model 55iIP Phone User Guide Numerics A B C D G H I K L R S T U V