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Aastra Telecom 9120 technical manual Troubleshooting, Live dialpad has stopped working

Models: 9120

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The light is stuck on, and the message feature on is displaying.

The light is stuck on, and the message feature on is displaying.

A Feature Light On code has been entered, and you need to program a Feature Light Off key. Follow the steps that appear in Using Feature Light keys on page 25.

Live dialpad has stopped working.

It may be that the Live Dialpad option has been turned off in the Options List. Setup option 6 should be on. If this does not solve the problem, disconnect and then recon- nect the AC adapter.

The display is blank on my phone.

Check that the power adapter is connected to the phone, and that the phone is con- nected to a working outlet. You can test the outlet with another device, such as a lamp.

How do I answer Call Waiting?

To answer a Call Waiting call, press B. You may have to subscribe to a Call Wait- ing† service to use this feature.

I can view regular Caller ID information, so why can I not see who is calling on Call Waiting?

Ensure that the Call Waiting IdentiÞcation option (setup option 11) is on, and that you have subscribed to a Call Waiting ID† service from your telephone company. Also note that you will not recieve Call Waiting ID when an extension is in use.

Troubleshooting

†This service may have a different name in your area. Contact your telephone company for information.

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Aastra Telecom 9120 technical manual Troubleshooting, The light is stuck on, and the message feature on is displaying

Contents

9120 USER GUIDE Table of Contents Table of ContentsBasic Installation IntroductionTable of Contents Table of ContentsTroubleshooting Advanced OptionsIntroduction Emergency Service FeatureIntroduction Unpacking your phoneKey Description KeysKey Descriptions IntroductionKey Description KeysBasic Installation Basic InstallationPre-installation information for the 9120 telephone Basic Installation Special information4. Connect the second telephone cord 5. Connect optional equipment to the telephoneBasic InstallationFor North American Markets AC voltage 110-120V, Input 120VAC Basic InstallationMaking and Answering Calls Using the Hold KeyMaking and Making a callUsing the Conference key Switching between two linesMaking and Answering Calls Extension in UseMuting a Handsfree call Using the Redial ListTo dial without picking up the handset To switch to a Handsfree call Making and Answering CallsMaking and Answering Calls Call Waiting ID†To delete the Redial List Turning the display of Call Waiting ID on or off Setting the date and timeChanging the display language Making and Answering CallsCalls Setting the ring tone and ringer volumeMaking and Answering Turning the ringer on and offClear Message Lamp Changing the Prime LineMaking and Answering Calls To change the prime lineDirectory DirectoryDirectory names Saving numbers and names to the DirectorySaving a memory key entry to the Directory Saving an active call into the DirectoryEntering Names Making a call from the DirectoryEditing in the Directory Finding items in the DirectoryDeleting items from the Directory DirectorySetting up the Callers List Using the Callers ListCallers List† Callers ListMaking a call from the Callers List Finding an item in the Callers ListEditing in the Callers List Callers ListDeleting from the Callers List Saving Callers List numbers to the Directory or a Memory keyCallers List To dial back a long distance number in the Callers ListMemory keys Memory keysSaving numbers and names into memory keys Saving from the display into memory keysLabeling the memory keys Saving numbers and names into shift memory keysMemory keys To save a number and name to a shift memory keyMaking calls from memory keys Saving features in memory keys†Editing memory keys Deleting memory keysSaving a feature and light in memory keys Using feature keysTo save a Feature On code To save a Feature Off codeTo save a FeatureLight On key Using Feature Light keysTo save a FeatureLight Off key To turn a feature and light on or offAdvanced Options Turning the Call timer on or offAdvanced Options Selecting the dial pad modeAdvanced Options The Secure Numbers FeatureTo delete or edit an area code or prefix To enter a Secure numberUsing Headset Using a headset with your telephoneExtension in use Advanced OptionsDisplay Icons and Messages Knowing when you have a messageMessages Display Icons andGeneral display messages Display Icons and MessagesCallers List display messages Set indicator light messagesLearning about the lights Display Icons and MessagesViewing multiple display and light messages Line and Handsfree indicator light messagesFeature Display Icons and MessagesTroubleshooting TroubleshootingThe light is stuck on, and the message feature on is displaying TroubleshootingLive dialpad has stopped working The display is blank on my phoneIndex IndexIndex Options 3, 12Index GENERAL INQUIRIES Aastra Telecom Inc., 2003 41-0052-00 Rev