Using your Range
Troubleshooting
A crack has appeared in the Cooktop surface
Disconnect the range immediately from the power supply and arrange for its repair. Don’t use the range until after the repair.
See the "Service and spares" section for imformation about service.
My Cooktop is scratched
Only scratches in the cooktop surface reported within 14 days of range installation are covered by the waranty. Scratches caused by usage are not covered.
Have you used the correct cleaning methods?
Pots and pans with rough bottoms, or coarse particles (salt or sand) between the pan and the surface of the cooktop may cause scratches.
Use the recommended cleaning methods. Make sure pan bottoms are smooth and clean. Tiny scratches are not removable but will become less visible in time as a result of cleaning.
Metal markings on the Cooktop
Do not slide aluminum or copper pans across the surface. Marks from aluminum and copper pans as well as mineral deposits from water or food can be removed with the cleaning cream.
Steam is coming from the oven
When cooking foods with a high water content (e.g. oven fries) there may be some steam visible at the rear grille. Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.
The oven fan is noisy
The note of the oven fan may change as the oven heats up - this is perfectly normal.
What cleaning materials are recommended for the range?
See the ‘Cleaning’ section for a full list of recommended cleaning materials. We do not recommend corrosive or caustic cleaners as these may damage your range.
The knobs get hot when I use the oven or the broiler, can I avoid this?
Yes, this is caused by heat rising from the oven or the broiler, and heating them up. Don’t leave the
oven door open. Make sure that the broiler pan is pushed right back to the ‘backstop’ when broiling.
If there is an installation problem and I don’t get my original installer to come back to fix it who pays?
You do. Service organizations will charge for their call outs if they are correcting work carried out by your original installer. It’s in your interest to track down your original installer.
Current Operated Ground Fault Circuit Breaker
Where the range installation is protected by a
30 milliamp sensitivity residual current device (RCD), the combined use of your range and other domestic appliances may occasionally cause nuisance tripping. In these instances the range circuit may need to be protected by fitting 100mA device. This work should be carried out by a qualified electrician.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven. Check that you are using the recommended temperatures and rack positions. See cooking guide section of the instructions. The oven control settings and cooking times are intended to be used only as a guide. Individual tastes may require the temperature to be altered either way, to get the results you want. Try cooking at a higher temperature setting.
The oven is not cooking evenly
Do not use a tin or tray larger than 14 ¼” wide by 12” deep.
If you are cooking a large item, be prepared to turn it round during cooking.
If two racks are used, check that space has been left for the heat to circulate. When a baking sheet is put into the oven, make sure it is placed centrally on the rack.
Check that the door seal is not damaged and that the door catch is adjusted so that the door is held firmly against the seal.
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