Win2000:
1.Log on as Administrator and open the “Administrative Tools” folder in your Control Panel.
2.Run the “Computer Management” utility.
3.Select the “Tree” tab on the left panel
4.Find the “Device Manager” entry under “System Tools” and click on it. The right panel will display current devices.
5.Problem devices will be identified with an “!” icon. Find either the “HID Keyboard Device” under Keyboards or the “USB Human Interface Device” under Human Interface Devices and
6.Now select the “Driver” tab at the top of the window and click on the “Update Driver” button. Follow the prompts to
Serial Troubleshooting
The reader beeps on reads, but nothing appears on your screen using PortKey OR nothing appears to your own software.
•Recheck the installation instructions beginning on page 4 to make sure all cables are properly connected.
•If you're trying to read Code 39 bar codes with leading spaces (such as the Barpad on page 23) and have enabled Accumulate Mode, those bar codes will not be transmitted to your computer until you read a bar code without a leading space. Try reading the Test Label on page 21 as an example of a known good label.
•If you're using PortKey on an
•If you're using your own software to read the serial port, verify that the problem is not in your software. Run the WDR Serial Test Program that shipped with your reader and see if it gets any data on the screen when you read a bar code.
•Use a "null modem" connector to test switching pins 2 and 3 on one or more serial cables, or use a breakout box to modify your cable(s).
The reader doesn't beep when you try to read your bar codes.
•Make sure the power adapter is plugged in.
•Try reading a known good bar code
•Read the instructions beginning on page 7 on configuring the Reader for different bar code types and formats, and make sure you properly enabled the bar code types you're trying to read.
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