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Troubleshooting All Models Troubleshooting
The beam won’t stay on, or I just get a narrow beam when I pull the trigger,
or The scanner won’t turn on when I pull the trigger and I get 3 beeps
• All of the above problems are an indication that your BATTERIES ARE
TOO LOW. With any of the above symptoms, recharge the battery in the
RF Laser before assuming you have some other kind of problem.
The reader won't beep when reading bar codes
• Recheck all the connections. Get close to the Base Station. Try reading
the Link Test bar code, following the steps for scanning on page 8.
• If you hear two beeps, but see nothing on the screen, and you are
reading the pocket card, you must read the ENTER bar code to have
anything transmitted. Any Code 39 or 128 bar code with leading spaces
(such as the Barpad on page 23) will not be transmitted to your
computer until you read a bar code without a leading space. Try
reading the Test Label on page 21 as an example of a known good label
without a leading space. If you have bar codes with leading spaces in
them, and you want them transmitted, you must disable Accumulate
Mode using the Setup Menu.
• Reread the configuration section and make sure you properly enabled
the bar code types you're trying to read.
Extra characters at the beginning or end of your bar code data
• Clear the Preamble and Postamble.
Poor read rate
• Get close to the Base Station and try reading the test label on page 21
(following the scanning instructions on page 8) as an example of a
known good bar code. Examine your bar codes to make sure they have
dark bars, clearly defined bars and white spaces, and a "quiet zone" of
at least 1/4 inch to the left and right. If the bars are gray, or so dark that
they "bleed" into the white spaces, the person or organization printing
them will need to adjust the printer or get a new ribbon or toner
cartridge for it.
I get six beeps when the RF Laser powers up or six flashes or the Base
Station flashes and turns Red or Orange.
• The unit needs repair. Call for an RMA.
The Orange light stays on the RF Laser Scanner
• You are in Setup Mode. Scan End Setup on the RF Laser Setup Menu.