Contacting Allied Telesyn Technical Support
Online Support
E-mail and
Telephone
Support
Returning
Products
For Sales or
Corporate
Information
Obtaining
Management
Software Updates
This section provides Allied Telesyn contact information for technical support as well as sales or corporate information.
You can request technical support online by accessing the Allied Telesyn Knowledge Base from the following web site: http://kb.alliedtelesyn.com. You can use the Knowledge Base to submit questions to our technical support staff and review answers to previously asked questions.
For Technical Support via
Products for return or repair must first be assigned a Return Materials Authorization (RMA) number. A product sent to Allied Telesyn without a RMA number will be returned to the sender at the sender’s expense.
To obtain a RMA number, contact Allied Telesyn’s Technical Support at our web site: http://www.alliedtelesyn.com
You can contact Allied Telesyn for sales or corporate information at our web site: http://www.alliedtelesyn.com. To find the contact information for your country, select Contact Us then Worldwide Contacts.
New releases of management software for our managed products can be downloaded from either of the following Internet sites:
•Allied Telesyn web site: http://www.alliedtelesyn.com
•Allied Telesyn FTP server: ftp://ftp.alliedtelesyn.com
If you would prefer to download new software from the Allied Telesyn FTP server from your workstation’s command prompt, you will need FTP client software and you will be asked to log in to the server. Enter ‘anonymous’ as the user name and your email address for the password.
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