Warranty Procedures

Claims

To obtain service under the warranty, contact APC Customer Support (see the back cover of this manual for contact information). You will need the model number of the Product, the serial number, and the date purchased. A technician will also ask you to describe the problem. If it is determined that the Product will need to be returned to APC, you must obtain a returned material authorization (RMA) number from APC Customer Support. Products that must be returned must have the RMA number marked on the outside of the package and must be returned with transportation charges prepaid. If it is determined by APC Customer Support that on-site repair of the Product is allowed, APC will arrange to have APC authorized service personnel dispatched to the Product location for repair or replacement, at the discretion of APC.

Parts

•APC warrants the parts of their systems for 1 year from the date of commissioning or 18 months from the ship date. This warranty only covers the cost of the part and not the labor for installation.

•Calls for warranty parts requests need to have specific unit information (serial number, model number, job number) to allow proper identification and processing of the warranty part transaction.

•A purchase order may be required to issue any warranty parts. An invoice will be sent once the parts are shipped to the field. You have 30 days to return the defective parts to APC. After 30 days, the warranty invoice will be outstanding, and payment of the invoice will be expected in full.

•Return authorization documentation will be sent with the replacement part. This documentation must be sent back with the defective part to APC for proper identification of the warranty return. Mark the warranty return number on the outside of the package.

•After the part has been received at APC, we will determine the status of the credit based on the findings of the returned part. Parts that are damaged from lack of maintenance, misapplication, improper installation, shipping damage, or acts of man/nature will not be covered under the parts warranty.

•Any warranty parts request received before 1:00 PM EST will be shipped same-day standard ground delivery. Any costs associated with Next Day or Airfreight will be the responsibility of the party requesting the part.

•Return freight of warranty parts to APC is the responsibility of the party returning the part.

NetworkAIR FM DX 60 Hz Operation, Maintenance, and Troubleshooting

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American Power Conversion FM, DX manual Warranty Procedures, Claims, Parts
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DX, FM specifications

The American Power Conversion (APC) DX,FM series represents a cutting-edge solution designed for critical power management and uninterruptible power supply (UPS) applications. Aimed at businesses and data centers that require robust power protection, this series balances high-performance capabilities with advanced technology features.

One of the key distinguishing features of the DX,FM series is its modular design. This allows users to scale their UPS system according to their needs, making it suitable for a variety of environments. Whether you're managing a small server room or a large data center, the modular architecture ensures that you can add or remove capacity with ease. This flexibility not only optimizes initial investments but also supports future growth seamlessly.

The series employs advanced battery technology, which extends battery life and enhances overall performance. With intelligent battery management systems, the DX,FM ensures that battery health is monitored in real-time, preventing premature failures and unnecessary replacements. This leads to reduced maintenance costs and maximizes uptime.

Additionally, the DX,FM series features innovative cooling solutions that enhance performance in high-density situations. Efficient thermal management reduces the risk of overheating, keeping valuable equipment operating optimally. This is particularly crucial in data centers where heat generated by servers can create potential disruptions.

Another significant characteristic of the DX,FM series is its sophisticated monitoring and management capabilities. Integrated with state-of-the-art software, users can gain remote access to their UPS units, enabling real-time tracking of performance metrics. This remote monitoring capability allows administrators to proactively manage power usage and ensure that systems are operating within safe parameters.

Furthermore, the DX,FM series is designed with a high level of redundancy. This built-in reliability feature ensures that if one unit fails, others can seamlessly take over, maintaining power supply continuity. This is critical for mission-critical environments where power outages could result in substantial financial losses or data loss.

In summary, the American Power Conversion DX,FM series incorporates modularity, advanced battery technology, effective cooling solutions, and sophisticated monitoring features to deliver an ideal power management solution for various organizations. Its design prioritizes flexibility, reliability, and efficiency, making it an essential investment for any business looking to safeguard its operations against power disruptions.
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