User's Guide
6-4 Solving Problems
Correcting Operating Errors—continued
This error message appears when one of the following conditions exists:
99
99
9You turn on the printer without a ribbon cartridge installed.
99
99
9The ribbon cartridge is not fully seated on the printer carriage.
99
99
9The printer is unable to detect the ribbon cartridge at the home
position due to a malfunctioning ribbon home sensor.
When this message appears, printing continues although the colors may
be wrong.
Corrective action: If no ribbon cartridge is installed, install a cartridge.
If a cartridge is already installed, remove it and then reinstall it; or use
another ribbon cartridge. Then, press the Ready button twice to clear
the error. If the error recurs, the ribbon home sensor may need to be
re-aligned or replaced. Contact your Service Representative.
This error message appears when you press a control panel button that has
been locked to prevent unauthorized changes.
Corrective action: To temporarily unlock all control panel functions,
hold down the Alt and Form Feed buttons and press the Setup button
twice. To re-lock the control panel functions, press this button combina-
tion again. For more information, refer to Locking Control Panel
Functions later in this section.
This error message appears when you attempt to park pin-feed paper
while using a top-mounted, pull-tractor option or you attempt to re-
calibrate the paper sensor with paper loaded in the printer.
Corrective action: Manually unload the paper and press the Ready
button.
RIBBON ERRORUNAVAILABLEUNLOAD PAPER
User's Guide
6-4 Solving Problems
Correcting Operating Errors—continued
This error message appears when one of the following conditions exists:
99
99
9You turn on the printer without a ribbon cartridge installed.
99
99
9The ribbon cartridge is not fully seated on the printer carriage.
99
99
9The printer is unable to detect the ribbon cartridge at the home
position due to a malfunctioning ribbon home sensor.
When this message appears, printing continues although the colors may
be wrong.
Corrective action: If no ribbon cartridge is installed, install a cartridge.
If a cartridge is already installed, remove it and then reinstall it; or use
another ribbon cartridge. Then, press the Ready button twice to clear
the error. If the error recurs, the ribbon home sensor may need to be
re-aligned or replaced. Contact your Service Representative.
This error message appears when you press a control panel button that has
been locked to prevent unauthorized changes.
Corrective action: To temporarily unlock all control panel functions,
hold down the Alt and Form Feed buttons and press the Setup button
twice. To re-lock the control panel functions, press this button combina-
tion again. For more information, refer to Locking Control Panel
Functions later in this section.
This error message appears when you attempt to park pin-feed paper
while using a top-mounted, pull-tractor option or you attempt to re-
calibrate the paper sensor with paper loaded in the printer.
Corrective action: Manually unload the paper and press the Ready
button.
RIBBON ERRORUNAVAILABLEUNLOAD PAPER