User's Guide
Solving Problems 6-13
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Self test runs ok, but printer re- 99
99
9Printing is paused; press
mains idle when computer sends Ready button.
print data.
99
99
9Wrong INTRFCE setting on
Setup menu. Check setting.
99
99
9Interface cable to computer
is loose, defective or wired
incorrectly. Check interface
cable.
99
99
9Computer is sending data to
wrong output port. Check
port assignment.
99
99
9Interface is fouled up. Turn
computer and printer off, then
back on. Or, try a different
output port.
Printing is too light. 99
99
9Ribbon is worn. Replace rib-
bon cartridge.
99
99
9Print density fine-adjustment
is set too light. Hold down
Print Density button and
re-adjust print density.
99
99
9PH GAP and PFORCE param-
eters on Setup menu are not
set to Auto, or settings are
incorrect. Check settings.
99
99
9Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
User's Guide
Solving Problems 6-13
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Self test runs ok, but printer re- 99
99
9Printing is paused; press
mains idle when computer sends Ready button.
print data.
99
99
9Wrong INTRFCE setting on
Setup menu. Check setting.
99
99
9Interface cable to computer
is loose, defective or wired
incorrectly. Check interface
cable.
99
99
9Computer is sending data to
wrong output port. Check
port assignment.
99
99
9Interface is fouled up. Turn
computer and printer off, then
back on. Or, try a different
output port.
Printing is too light. 99
99
9Ribbon is worn. Replace rib-
bon cartridge.
99
99
9Print density fine-adjustment
is set too light. Hold down
Print Density button and
re-adjust print density.
99
99
9PH GAP and PFORCE param-
eters on Setup menu are not
set to Auto, or settings are
incorrect. Check settings.
99
99
9Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.