User's Guide
6-14 Solving Problems
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Printing is smearing. 99
99
9Print density fine-adjustment
is set too dark. Hold down
Print Density button and re-
adjust print density.
99
99
9PH GAP and PFORCE param-
eters on Setup menu are not
set to Auto, or settings are
incorrect. Check settings.
99
99
9Ribbon is tangled. Correct
problem or replace ribbon
cartridge.
99
99
9Small piece of paper or debris
is lodged in front of printhead.
Remove obstruction.
99
99
9Paper is not taut between the
tractors or around the platen.
Reload paper.
Large portions of characters are 99
99
9Ribbon is tangled. Correct
not printing. problem or replace ribbon
cartridge.
User's Guide
6-14 Solving Problems
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Printing is smearing. 99
99
9Print density fine-adjustment
is set too dark. Hold down
Print Density button and re-
adjust print density.
99
99
9PH GAP and PFORCE param-
eters on Setup menu are not
set to Auto, or settings are
incorrect. Check settings.
99
99
9Ribbon is tangled. Correct
problem or replace ribbon
cartridge.
99
99
9Small piece of paper or debris
is lodged in front of printhead.
Remove obstruction.
99
99
9Paper is not taut between the
tractors or around the platen.
Reload paper.
Large portions of characters are 99
99
9Ribbon is tangled. Correct
not printing. problem or replace ribbon
cartridge.