AMT Datasouth ACCEL-6300 Troubleshooting Problems

User's Guide

6-12 Solving Problems

Troubleshooting Problems

If you experience a printer problem that you cannot correct, consult the

following troubleshooting guide for assistance. If you are still unable to

solve the problem, contact your Service Representative.

Table 6-1. Troubleshooting Guide

Symptom Probable Cause/Corrective Action

Printer does not turn on; control 99

99

9Power cable is not plugged into

panel is blank. power outlet or printer. Check

cable.

99

99

9Power outlet is not supplying

voltage. Check outlet with

another appliance.

99

99

9Main power fuse is blown or

defective. Check fuse and

replace if necessary.

Error message appears. 99

99

9Find error message in this

section and perform corrective

action(s).

Self test does not operate and no 99

99

9Printer requires service; contact

error message is displayed. your Service Representative

for assistance.

Control panel buttons do not work. 99

99

9Printing is in progress. Wait

until printing stops or press

Ready button to pause printing.

99

99

9Control panel is locked. Un-

lock control panel, if necessary.

Select-dial does not move paper. 99

99

9Printing is not paused. Press

Ready button and try again.

User's Guide

6-12 Solving Problems

Troubleshooting Problems

If you experience a printer problem that you cannot correct, consult the

following troubleshooting guide for assistance. If you are still unable to

solve the problem, contact your Service Representative.

Table 6-1. Troubleshooting Guide

Symptom Probable Cause/Corrective Action

Printer does not turn on; control 99

99

9Power cable is not plugged into

panel is blank. power outlet or printer. Check

cable.

99

99

9Power outlet is not supplying

voltage. Check outlet with

another appliance.

99

99

9Main power fuse is blown or

defective. Check fuse and

replace if necessary.

Error message appears. 99

99

9Find error message in this

section and perform corrective

action(s).

Self test does not operate and no 99

99

9Printer requires service; contact

error message is displayed. your Service Representative

for assistance.

Control panel buttons do not work. 99

99

9Printing is in progress. Wait

until printing stops or press

Ready button to pause printing.

99

99

9Control panel is locked. Un-

lock control panel, if necessary.

Select-dial does not move paper. 99

99

9Printing is not paused. Press

Ready button and try again.

Contents

Main A MT ACCEL-6300 User's Guide Page Printer Models Preface Printer Models Preface About This User's Guide Conventions Technical Support Trademarks Conventions Technical Support Trademarks Copyright One-Year Limited Warranty Copyright One-Year Limited Warranty Page Factory Service Agency Compliances Instruction to the User FCC Class B Instruction to the User FCC Power Precautions Operating Precautions Page Page Contents Preface Contents xv Figures and Tables xxiii Section 1Unpacking 1- 1 Contents Preface Contents xv Figures and Tables xxiii Section 1Unpacking 1- 1 Section 2Set Up 2- 1 Section 3Loading Paper 3- 1 Section 4Control Panel 4- 1 Section 2Set Up 2- 1 Section 3Loading Paper 3- 1 Section 4Control Panel 4- 1 Page Page Section 5Cleaning and Maintenance 5- 1 Section 6Solving Problems 6- 1 Section 5Cleaning and Maintenance 5- 1 Section 6Solving Problems 6- 1 Appendix ABottom-Feed Tractors A-1 Appendix BBar Codes B-1 Appendix CInterfaces C-1 Appendix ABottom-Feed Tractors A-1 Appendix BBar Codes B-1 Appendix CInterfaces C-1 Page Page Figures and Tables Figures Figures and Tables Figures Page Tables Page Unpacking Selecting a Good Place for the Printer Unpacking Selecting a Good Place for the Printer Unpacking the Printer Figure 1-1. Unpacking the Printer Removing Internal Packing Set Up Introducing Printer Components Set Up Introducing Printer Components Figure 2-1. Printer Components, Front 2-2 Set Up Figure 2-2. Printer Components, Internal Set Up 2-3 Figure 2-3. Printer Components, Rear 2-4 Set Up Installing the Paper Deflector Installing the Ribbon Cartridge Checking the Voltage Select Switch Attaching the Power Cord Turning the Printer On and Off Printing a Self Test Attaching the Interface Cable Page Configuring Software Selecting the Correct Printer Selecting the Correct Output Port Configuring Software Selecting the Correct Printer Selecting the Correct Output Port Page Loading Paper Choosing Paper Loading Paper Choosing Paper Paper Paths Selecting a Paper Path PATH: Top PATH: Rear PATH: Bottom Selecting a Paper Path PATH: Top PATH: Rear PATH: Bottom Loading Single Sheets Positioning a Single Sheet Ejecting a Single Sheet Positioning a Single Sheet Ejecting a Single Sheet Loading Pin-Feed Paper Page Positioning Pin-Feed Paper Advancing Pin-Feed Paper Using the Demand Document Mode Positioning Pin-Feed Paper Advancing Pin-Feed Paper Using the Demand Document Mode 35) DEMAND: On Page Using Paper Park Unloading Pin-Feed Paper Using Paper Park Unloading Pin-Feed Paper Loading Multipart Forms Loading Labels Loading Multipart Forms Loading Labels Loading Transparencies Aligning Preprinted Forms Setting Page Length Aligning Preprinted Forms Setting Page Length Page Reviewing the Paper Handling Controls Page Page Control Panel 4-1 Control Panel COURIER LQ READY Figure 4-1. Control Panel COURIER LQ READY Figure 4-1. Control Panel Control Panel Understanding Status Lights Ready Light Error Light Understanding Status Lights Ready Light Error Light Understanding Display Messages Status 2) SAVE: Usr 1 Alternate Status Operator and Error Understanding Display Messages Status Alternate Status Operator and Error Setup Menu Using the Select-Dial Moving the Paper Up and Down Moving the Carriage Back and Forth Scrolling Through the Setup Menu Using the Select-Dial Moving the Paper Up and Down Moving the Carriage Back and Forth Scrolling Through the Setup Menu Using the Control Panel Buttons Turning Printing On and Off Selecting a Printer Emulation )Note: Emulations allow your printer to operate just like printers from Using the Control Panel Buttons Turning Printing On and Off Selecting a Printer Emulation )Note: Emulations allow your printer to operate just like printers from Selecting a Text Quality Selecting a Font Selecting a Pitch Selecting a Color Selecting a Text Quality Selecting a Font Selecting a Pitch Selecting a Color Form Feeding Line Feeding Setting the Top-of-Form Selecting a Paper Path Form Feeding Line Feeding Setting the Top-of-Form Selecting a Paper Path Moving the Bail Parking the Paper Restoring Printer Settings Moving the Bail Parking the Paper Restoring Printer Settings Clearing Messages and the Buffer Resetting the Printer Printing a Self Test Clearing Messages and the Buffer Resetting the Printer Printing a Self Test Resetting Optimal Print Density Printing Printer Status Reports Displaying the Setup Menu Printing Printer Status Reports Displaying the Setup Menu 4-12 Control Panel Figure 4-2. Sample Printer Status Report Figure 4-3. Sample Extended Printer Status Report 4-12 Control Panel Figure 4-2. Sample Printer Status Report Figure 4-3. Sample Extended Printer Status Report Figure 4-3. Sample Extended Printer Status Reportcontinued Control Panel 4-13 Using the Setup Menu Figure 4-4. Setup Menu Control Panel 4-15 Figure 4-4. Setup Menucontinued 4-16 Control Panel 12) QUAL: Draft COURIER DQ READY Performing Operations Restore Printer Settings Save Printer Settings 1) RSTOR: None 2) SAVE: None Performing Operations Restore Printer Settings Save Printer Settings 1) RSTOR: None 2) SAVE: None 3) DFALT:Fctry 4) TEST: None Select Power-On Default Settings 4) TEST: None Run Printer Tests 3) DFALT:Fctry Using Printer Setup Parameters 5) EMUL: A MT Set Printer Emulation Using Printer Setup Parameters 5) EMUL: A MT Set Printer Emulation Turn Quiet Mode On and Off Set Language 6) QUIET: Off 7) LANG: USA Turn Quiet Mode On and Off 7) LANG: USA Set Language 6) QUIET: Off Select Characters for Codes 128-255 8) SETS: IBM1 Select Characters for Codes 128-255 Page 9) AUTO CR:Off 10) AUTO LF:Off 11) ERRBEL:Once 9) AUTO CR:Off 10) AUTO LF:Off Using Text Appearance Parameters 13) FNT:Courier 14) PITCH: 10 Using Text Appearance Parameters 13) FNT:Courier Set Character Cell Size Set Number of Lines Per Inch Set Color 15) CELL: 10 16) LPI: 10 18) ITALICS:Off 17) COLOR:Black Set Character Cell Size 15) CELL: 10 16) LPI: 10 17) COLOR:Black Turn Double-High Mode On and Off Turn Double-Wide Mode On and Off 19) HIGH: Off 20) WIDE: Off 22) UNDLINE:Off 21) SCRIPT: O ff 22) UNDLINE:Off 19) HIGH: Off 21) SCRIPT: O ff Turn Bold/Shadow Modes On and Off Turn Zero Slashing On and Off Set Printing Direction 23) BLD/SHA:Off 24) SLASH-0:Off 25) BI-DIR:Text Turn Bold/Shadow Modes On and Off 24) SLASH-0:Off 23) BLD/SHA:Off 25) BI-DIR:Text Using Page Setup Parameters Set Form Length Set Maximum Print Width 26) LENG: 66/6" 27) WIDTH:13.6" Using Page Setup Parameters Set Form Length Set Maximum Print Width 26) LENG: 66/6" 27) WIDTH:13.6" 28) TOP MAR: 0 29) BOT MAR: 66 30) LFT MAR: 0 Set Top Margin Set Bottom Margin 28) TOP MAR: 0 29) BOT MAR: 66 Set Right Margin Turn Automatic Form Feed Mode 31) RGT MAR:136 32) AUTO FF:Off Set Right Margin 32) AUTO FF:Off Turn Automatic Form Feed Mode 31) RGT MAR:136 Using Paper Handling Parameters Select Paper Path 34) LFSLEW:6ips Set Line Feed Speed 33) PATH: T op Using Paper Handling Parameters Select Paper Path Set Line Feed Speed 33) PATH: T op Turn Demand Document 36) PPR JAM: On 37) PGE END:Off Turn Paper Jam Sensing On and Off 37) PGE END:Off Select Page End Method 36) PPR JAM: On Turn Paper Jam Sensing On and Off Select Page End Method Turn Preprinted Forms Alignment Turn Automatic Bail Mode 38) POPUP: Off 39) AUTOBAIL:Off Turn Preprinted Forms Alignment 39) AUTOBAIL:Off Turn Automatic Bail Mode 38) POPUP: Off Set Print Density 41) PFORCE:Auto 40) PH GAP:Auto 41) PFORCE:Auto Set Print Force Set Print Density Set Print Force Select Interface 42) INTRFCE: Auto 43) BAUD: 9600 44) BUFFER: 4 8K Select Interface Specify Baud Rate 42) INTRFCE: Auto 43) BAUD: 9600 Specify Handshaking Method Specify Number of Data Bits Specify Number of Stop Bits 45) HNDSHK: D/ X 46) DATA BITS:8 47) STOP BITS:1 Specify Handshaking Method Specify Number of Data Bits Specify Number of Stop Bits 45) HNDSHK: D/ X 46) DATA BITS:8 47) STOP BITS:1 Specify Parity 48) PARITY:None Set DTR Signal Polarity 50) STROBE: N eg Specify STROBE Pulse Edge for Data Capture 49) DTR: Pos 48) PARITY:None Set DTR Signal Polarity Specify STROBE Pulse Edge for Data Capture 49) DTR: Pos Reviewing the Setup Menu Page Page Page Page Cleaning and Maintenance Removing and Installing the Top Cover Cleaning the Platen and Bail Rollers Figure 5-3. Cleaning the Platen and Bail Roll e Cleaning the Platen and Bail Rollers Figure 5-3. Cleaning the Platen and Bail Roll Cleaning the Main Carriage Shaft Cleaning the Printhead Wires Cleaning Printer Surfaces Replacing the Ribbon Cartridge Replacing the Fuse Replacing the Ribbon Cartridge Replacing the Fuse Inspecting Printer Parts Page Replacing the Printhead Solving Problems Understanding Printer Messages Solving Problems Understanding Printer Messages Correcting Operating Errors CLEAR PAPER JAM Correcting Operating Errors LOWER TOP COVER RIBBON ERROR UNAVAILABLE UNLOAD PAPER RIBBON ERROR UNAVAILABLE Correcting Programming Errors BAR CODE UNAVAIL EMULATION ERROR Correcting Programming Errors BAR CODE UNAVAIL EMULATION ERRORcontinued FONT UNAVAILABLE EMULATION ERRORcontinued FONT UNAVAILABLE Understanding Warnings RUN PCALIB TEST INITIALIZING.... MANUAL PHGAP SET Understanding Warnings INITIALIZING.... RUN PCALIB TEST Correcting Communication Errors BUFFER OVERFLOW FRAMING ERROR Correcting Communication Errors BUFFER OVERFLOW PARITY ERROR Correcting Printer Errors CARRIAGE ERROR OUT OF MEMORY! Correcting Printer Errors CARRIAGE ERROR PROM CRC FAILURE RAM TEST FAILURE TOO MANY SETUPS! USER CRC ERROR PROM CRC FAILURE RAM TEST FAILURE TOO MANY SETUPS! USER CRC ERROR Troubleshooting Problems Page Page Page Page Page Page Page Page Running Printer Tests Page Page Checking Ribbon Alignment 4) TEST:Ribbon Checking Ribbon Alignment 4) TEST:Ribbon Checking Printing Alignment 4) TEST: Align Checking Printing Alignment 4) TEST: Align Re-Calibrating the Paper Sensor 4) TEST:Pcalib Re-Calibrating the Paper Sensor 4) TEST:Pcalib Checking Carriage Movement 4) TEST:Random Checking Carriage Movement 4) TEST:Random Checking the Platen 4) TEST: G ap Checking the Platen Using Hidden Parameters Aligning the Ribbon 51) RIBBON: -2 Using Hidden Parameters Aligning the Ribbon 51) RIBBON: -2 52) PTOP: 0/60" Top-Of-Form Position 53) TEAR: 0/30" Forms Tear-Off Position 52) PTOP: 0/60" Top-Of-Form Position Forms Tear-Off Position Carriage Home Position Fine-Adjusting the Paper Sensor 54) HOME:0/120" 55) PTHRESH:208 Carriage Home Position 55) PTHRESH:208 Fine-Adjusting the Paper Sensor 54) HOME:0/120" Changing User Names 56) UNAMS: None 56) UNAMS: CUsr 1 56) UNAMS:Usr 1 56) UNAMS: CUsr 1 56) UNAMS: Chsr#1 56) UNAMS: Chck#1 56) UNAMS: None 56) UNAMS:Usr 1 56) UNAMS: Chsr#1 56) UNAMS: Chck#1 C 1 Locking Control Panel Functions 57) PANEL: Unlock 57) PANEL: Custom LOCKED UNLOCKED Locking Control Panel Functions 57) PANEL: Unlock 57) PANEL: Custom LOCKED UNLOCKED Disabling the Cover Open Interlock A Bottom-Feed Tractors Selecting a Printer Stand Activating the Bottom-Feed Tractors PATH: Bottom Selecting a Printer Stand Activating the Bottom-Feed Tractors PATH: Bottom Accessing the Bottom-Feed Tractors Loading Paper in the Bottom-Feed Tractors Using the Bottom-Feed Tractors Alternating Between Paper Paths Using the Bottom-Feed Tractors Alternating Between Paper Paths Troubleshooting Page Page B 12300068 Bar Codes 12300068 Introducing Bar Codes Page Selecting the Bar Code Emulation 10 BARCODE BLACK Printing Bar Codes Selecting the Bar Code Emulation 10 BARCODE BLACK Printing Bar Codes Bar Code Specifications Page Page C Interfaces Centronics Parallel Interface Interfaces Centronics Parallel Interface Signals and Timing Page C-4 Interfaces Power Line P1 P2 P1 Figure C-2. Parallel Cable Assembly Power Line The printer provides a +5 volts dc power line to drive the logic of an external device. Ground Lines AMT/IBM PC WIRING Setting Parallel Parameters Page Page RS-232-C Serial Interface Signals and Data Format RS-232-C Serial Interface Signals and Data Format Page Page Setting Serial Parameters Handshaking Methods Setting Serial Parameters Handshaking Methods Page Page Page D Code Sets AMT Datasouth and Diablo 630 Code Set -!1AQaqs z { % 5&/?O_oc -!1AQaqs z { % 5&/?O_oc Page Code Sets D-5 Table D-2. AMT Datasouth and Diablo 630 Control Codes Code Sets D-5 Table D-2. AMT Datasouth and Diablo 630 Control Codes D-6 Code Sets Table D-3. AMT Datasouth and Diablo 630 Escape Sequences Re D-6 Code Sets Table D-3. AMT Datasouth and Diablo 630 Escape Sequences Re Code Sets D-7 D-8 Code Sets Code Sets D-9 Horizontal Spacingcontinued Margins, Tabs and Page Formatting Code Sets D-9 Horizontal Spacingcontinued Margins, Tabs and Page Formatting D-10 Code Sets Code Sets D-11 D-12 Code Sets Code Sets D-13 D-14 Code Sets Code Sets D-15 D-16 Code Sets Code Sets D-17 D-18 Code Sets Graphic Functions D-18 Code Sets Graphic Functions Code Sets D-19 D-20 Code Sets Code Sets D-21 Epson JX, Epson LQ-2550 and IBM XL24 Code Set Printing Characters Assigned to Control Codes Epson JX, Epson LQ-2550 and IBM XL24 Code Set Printing Characters Assigned to Control Codes -!1AQaqs &6FVfvm z { % 5&/?O_oc -!1AQaqs &6FVfvm z { % 5&/?O_oc Page Code Sets D-25 Table D-5. Epson and IBM Control Codes Code Sets D-25 Table D-5. Epson and IBM Control Codes D-26 Code Sets Table D-5. Epson and IBM Control Codescontinued D-26 Code Sets Table D-5. Epson and IBM Control Codescontinued Code Sets D-27 Table D-6. Epson and IBM Escape Sequences Code Sets D-27 Table D-6. Epson and IBM Escape Sequences D-28 Code Sets Code Sets D-29 D-30 Code Sets )Note: This sequence is not supported when an Epson emulation is active. D-30 Code Sets )Note: This sequence is not supported when an Epson emulation is active. Code Sets D-31 Vertical Spacingcontinued Code Sets D-31 Vertical Spacingcontinued D-32 Code Sets Code Sets D-33 D-34 Code Sets Boundaries, Tabs and Page Formatting D-34 Code Sets Boundaries, Tabs and Page Formatting Code Sets D-35 D-36 Code Sets Code Sets D-37 Text Functions Code Sets D-37 Text Functions D-38 Code Sets Code Sets D-39 D-40 Code Sets Code Sets D-41 D-42 Code Sets Code Sets D-43 D-44 Code Sets Graphic Functions D-44 Code Sets Graphic Functions Code Sets D-45 D-46 Code Sets Code Sets D-47 D-48 Code Sets Code Sets D-49 D-50 Code Sets Bar Code Escape Sequences D-50 Code Sets Bar Code Escape Sequences ASCII Code Table D-52 Code Sets D-52 Code Sets Code Sets D-53 D-54 Code Sets Code Sets D-55 Page E Specifications Page Page Page Page Page Page Page Page Page Index A B Index A B C D C D E F E F G H I L G H I L M N O P M N O P Page Q R S Q R S T V W X Z U V W X Z U Page AMT Datasouth ACCEL-6300 Warranty Series Printers Registration Please complete this form and return it to AMT within 10 days of installation. FOLD ON DASHED LINE (LOCATED ON REVERSE SIDE), TAPE AND MAIL Training Knowledge Follow-through Overall AMT Datasouth ACCEL-6300 Warranty Series Printers Registration Please complete this form and return it to AMT within 10 days of installation. FOLD ON DASHED LINE (LOCATED ON REVERSE SIDE), TAPE AND MAIL Training Knowledge Follow-through Overall