User's Guide
A-6 Bottom-Feed Tractors
Troubleshooting
If you experience a problem while using the bottom-feed forms tractors,
consult the following table for assistance. This troubleshooting informa-
tion pertains only to the bottom-feed forms tractors. For additional
troubleshooting information, refer to the Solving Problems section.
Table A-1. Troubleshooting the Bottom-Feed Tractors
Symptom Probable Cause/Corrective Action
Tractors are hard to reach and 99
99
9Raise front of printer onto
adjust while loading paper. pop-down supports.
Pop-down supports don't lock into 99
99
9Lift front edge of printer until
place or won't unlock. supports are fully extended and
off of printer stand. If neces-
sary, gently rock supports for-
ward and backward until they
slide into place.
When you press Form feed button, 99
99
9Bottom-feed tractors are not
paper does not advance. activated. Press Paper Path
button as needed to select
Bottom paper path.
Paper advances but jams before 99
99
9Paper is misaligned on bottom-
entering bottom of printer. feed tractors. Reload paper.
Paper advances into printer but 99
99
9Printhead is too close to platen.
jams inside. Make sure PH GAP and
PFORCE parameters on
Setup menu are set to Auto.
99
99
9A torn or crumpled piece of
paper is blocking paper entry
slot. Inspect bottom paper
entry slot and remove debris.
User's Guide
A-6 Bottom-Feed Tractors
Troubleshooting
If you experience a problem while using the bottom-feed forms tractors,
consult the following table for assistance. This troubleshooting informa-
tion pertains only to the bottom-feed forms tractors. For additional
troubleshooting information, refer to the Solving Problems section.
Table A-1. Troubleshooting the Bottom-Feed Tractors
Symptom Probable Cause/Corrective Action
Tractors are hard to reach and 99
99
9Raise front of printer onto
adjust while loading paper. pop-down supports.
Pop-down supports don't lock into 99
99
9Lift front edge of printer until
place or won't unlock. supports are fully extended and
off of printer stand. If neces-
sary, gently rock supports for-
ward and backward until they
slide into place.
When you press Form feed button, 99
99
9Bottom-feed tractors are not
paper does not advance. activated. Press Paper Path
button as needed to select
Bottom paper path.
Paper advances but jams before 99
99
9Paper is misaligned on bottom-
entering bottom of printer. feed tractors. Reload paper.
Paper advances into printer but 99
99
9Printhead is too close to platen.
jams inside. Make sure PH GAP and
PFORCE parameters on
Setup menu are set to Auto.
99
99
9A torn or crumpled piece of
paper is blocking paper entry
slot. Inspect bottom paper
entry slot and remove debris.