Troubleshooting

If you have

The troubleshooting chart (Table 6) covers many of the

problems with

problems that might arise with the Interface Expander. If

your Interface

you encounter a problem with your Interface Expander,

Expander

refer to the troubleshooting chart first. There may be a sim-

 

ple solution you are overlooking.

 

 

 

 

 

 

Trouble-

The following table shows the solution to common prob-

shooting:

lems with the operation of the Interface Expander.

Table 6

 

 

 

 

 

Problem

Possible Cause

 

Solution

 

 

 

 

 

 

 

The wrong cable is

 

Verify that the cable is

 

 

being used.

 

the one supplied with

 

 

 

 

your interface kit. See

 

A server con-

 

 

“Choosin g cables:

 

 

 

Table 1” on page 4.

 

nected to a Basic

 

 

 

 

There is an inter-

 

Remove the Interface

 

port does not

 

 

acknowledge On

nal problem with

 

Expander temporarily

 

Battery signal.

the Interface

 

from the UPS and rein-

 

 

Expander.

 

stall. If the problem

 

 

 

 

persists, see “If prob-

 

 

 

 

lems persist,” on page

 

 

 

 

28.

 

 

 

 

 

 

Status LED

There is an inter-

 

Remove the Interface

 

flashes continu-

nal problem with

 

Expander temporarily

 

ously.

the Interface

 

from the UPS and rein-

 

 

Expander.

 

stall. If the problem

 

 

 

 

persists, see “If prob-

 

 

 

 

lems persist,” on page

 

 

 

 

28.

 

 

 

 

 

 

 

 

 

 

 

 

 

Continued on next page

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APC AP9607 manual Troubleshooting
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