Troubleshooting continued
If problems | For problems not covered in the troubleshooting chart (see | |
persist | “Troubleshooting: Table 6” on page 26), or if the problem | |
| persists, follow this procedure: | |
| 1 | Note the serial number and date of purchase of |
|
| the Interface Expander unit. Contact APC Cus- |
|
| tomer Support at the phone number or address on |
|
| the back cover of this manual. |
| 2 | Be prepared to provide a description of the prob- |
|
| lem. A technician will help solve the problem over |
|
| the phone, if possible, or will give you a return |
|
| material authorization (RMA) number. |
| 3 | If the Interface Expander unit is under warranty, |
|
| repairs are free of charge. If the warranty has |
|
| expired, there will be a nominal charge for repair. |
| 4 | Pack the Interface Expander carefully in its origi- |
|
| nal packaging, if possible. Do not use polystyrene |
|
| beads for packing. Damage sustained in transit is |
|
| not covered under the warranty. Enclose a letter in |
|
| the package with your name, address, RMA num- |
|
| ber, a copy of the sales receipt, daytime phone |
|
| number, and check (if applicable). |
| 5 | Mark the RMA number clearly on the outside of |
|
| the shipping carton. The factory will not accept |
|
| any materials without this marking. |
| 6 | Return the Interface Expander unit by insured, pre- |
|
| paid carrier to the U.S. address on the back cover |
|
| of this manual. |
|
|
|
28
