APC MX28B-1200, MX28B-2400 manual Customer Service and Support

Revision B MX28B-1200 PRODUCT MANUAL

2. CUSTOMER SERVICE AND SUPPORT

APC manufactures a line power plants and provides customers with complete product and systems support and service. APC has an international network of factory trained service technicians. The service organization is on call 24 hours a day, 365 days a year.

If there is a problem with the power system, contact APC at

(800) 800-4APC

Units returned for repair can be turned around within 24 to 48 hours of receipt at the factory location. Shipment should be sent pre-paid. The unit will be returned pre-paid provided it was received that way.

An RMA must be obtained for all equipment returned to APC. It is important that correct procedures be followed in filing an RMA, including providing an accurate written description of the problem. An accurate written problem description will help ensure that the unit will be properly repaired.

If a unit is returned and a “No Fault Found” results, APC reserves the right to bill the customer for labor and assess a service charge to cover extra costs incurred.

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