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Apple Mac mini manual Troubleshooting

Models: Mac mini

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Apple Technician Guide

Troubleshooting

Mac mini (Mid 2010)

Mac mini (Mid 2010) and Mac mini Server (Mid 2010)

© 2010 Apple Inc. All rights reserved.

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Apple Mac mini manual Troubleshooting

Contents

 Apple Technician Guide Mac mini Mid USA Contents About This Guide TroubleshootingBasics Take Apart Display No Video Views About This Guide Manual Updates Update 3 AugustFeedback Apple Technician Guide introduced 15 June Apple Technician Guide Basics Overview Identifying Features Product ConfigurationsService Part Configurations System Serial Number LocationTroubleshooting General Troubleshooting Update System SoftwareApple Diagnostics Troubleshooting TheoryCommon Reset Procedures Resetting the System Management Controller SMCResetting the Parameter RAM Pram Wireless Troubleshooting Starting Up in Safe ModeBlock Diagram Refer to this diagram to see how modules are interrelatedFunctional Overview 2010-08-03Symptom Charts No Power, Dead UnitSymptoms Quick Check No Power, Dead Unit Quick CheckDeep Dive Check Result Action CodeM20 X03 Symptoms Quick Check Won’t Start Up Won’t Start UpDrive not recognized M02Symptoms Quick Check Intermittent Shutdown Intermittent ShutdownTroubleshooting Shutdown Causes Power-related system shut downsUser-related shut downs Activity-related system shut downsSymptom Quick Check Intermittent shutdown Deep DiveM23 M08 Symptoms Quick Check Kernel Panic, System Crashes Kernel Panic, System CrashesGo to AirPort Card Kernel M06Symptoms Quick Check No Video No VideoDeep Dive No Video Symptoms Quick Check Corrupted Video Corrupted VideoM03 M04 M04Symptoms Quick Check Burnt Smell/Odor Burnt Smell/OdorSymptoms Quick Check Noise/Hum/Vibration Noise, Hum, VibrationP08 Run latest available service Uncategorized Symptoms Symptoms Quick Check Uncategorized SymptomsN99 AirPort/Bluetooth Issues Symptoms Quick Check AirPort/Bluetooth IssuesM24 M24Html?path=AirPort/5.0/en AirPort/Bluetooth Card Kernel Panic Symptoms Quick Check AirPort/Bluetooth Card KernelPanic Ethernet Port/Device Issue Symptoms Quick Check Ethernet Port/Device IssueM10 HtmlWireless Input Device Doesn’t Pair Symptoms Quick Check Wireless Input Device Doesn’tFt. for Bluetooth devices Ensure that the latest Software Updates haveWireless Input Device Loses Connection Symptoms Quick Check Wireless Input Device LosesConnection Open System Preferences Verify System Preferences/Network settings Display X01 M03Go to step Install DVD and verify whether Uncategorized Symptom Symptom Quick Check Uncategorized SymptomSymptoms Quick Check Drive Is Not Recognized Drive Does Not BootHard Drives Not Recognized Check Result ActionH07 H05Hard Drive Read/Write Error Symptoms Quick Check Drive Read/Write ErrorDrive Formatting Issues Drive Bad Sector/DefectiveSymptoms Quick Check Hard Drive Noisy Hard Drive NoisyCheck Action CodeUncategorized Symptom- Hard Drive Symptoms Quick Check Uncategorized SymptomH06 Deep Dive-Hard Drive Uncategorized Symptoms Symptoms Quick Check Drive Not Recognized/MountOptical Drive Not Recognized Read both types of CD media Symptoms Quick Check Drive Won’t Accept Media Optical Drive Won’t Accept/Eject MediaDrive Won’t Eject Media Optical Drive Read/Write Error Symptoms Quick CheckVerify if media is free to spin Optical Drive Not Performing to Specifications Symptoms Quick Check Optical Drive Not Performing toSpecifications Symptoms Quick Check Optical Drive Noisy J04 Optical Drive NoisyJ07 Optical drive should perform Uncategorized Symptoms Symptoms Quick Check Apple Remote Inoperable Apple Remote InoperableSymptoms Quick Check Audio Built-in Speakers Have Audio Built-in Speaker Has Distorted SoundM99 Distorted SoundAudio Built-in Speaker Has No Audio M09Audio Verify whether boot chime Symptoms Quick Check Audio No audio through Hdmi Audio No Audio through Hdmi or Mini DisplayPort connectionOr DisplayPort connection FireWire Devices Not Recognized Symptoms Quick CheckUnplug all FireWire devices Symptom Quick Check SD Memory Card will not insert SD Secure Digital Memory Card Will Not Insert Into SlotInto SD Slot M17Symptom Quick Check SD Memory Card is not SD Secure Digital Memory Card Not Recognized By SystemRecognized by the system Anymore be written Symptoms Quick Check USB Devices Not Recognized USB Devices Not RecognizedM15 USB?Wired Keyboard Does Not Function Properly Symptoms Quick Check Wired Keyboard Does NotFunction Properly K01 Wired Keyboard/Mouse Not Recognized Keyboard Specific Keys Do Not RespondDoes the computer recognize Verify that external I/O device where applicable Mechanical Noise/Hum/VibrationGo to step Does noise sound like fan is Symptoms Quick Check System Runs Hot System Runs HotSymptoms Quick Check Physical Damage Physical DamageN03 Uncategorized Symptoms  Service Source Take Apart Reassembly Steps General InformationTools Cosmetic CareConnector Types on Logic Board Vertical Insertion JSTThermal Sensor Replacement Top hard drive thermal sensor at corner Mac mini Mid 2010 Take Apart General Information Top hard drive ambient thermal sensor flex cable Optical drive thermal sensor Bottom hard drive thermal sensor server Logic Board EMI Fingers and Gaskets Logic Board ReturnFirst Remove Hierarchy Icon Legend Icon MeaningBottom Cover First StepsRemoval Reassembly Memory First StepsRemoval Installation Fan First StepsRemoval 922-9582 922-9581 Cowling First StepsRemove the T6 screw shown 922-9580 Antenna Plate Removal Disconnect the antenna cable Install the 4 screws Logic Board First StepsCarefully disconnect the cables connected to the logic board 922-9574 Important Do not remove the assembly Mac mini Mid 2010 Take Apart Logic Board Mac mini Mid 2010 Take Apart Logic Board AirPort/Bluetooth flex cable Speaker Reconnect all cables AirPort/Bluetooth Combo Card First StepsRemoval Mac mini Mid 2010 Take Apart AirPort/Bluetooth Combo Card Speaker First StepsRemove 2 screws Mac mini Mid 2010 Take Apart Speaker Battery First StepsRemoval Hard Drive Server NoteThermal Sensor Note Part NoteReassembly Power Supply First StepsRemoval Mac mini Mid 2010 Take Apart Power Supply Reassembly Optical Drive Hard Drive Server First StepsRemoval 922-9583 IR Board and Cable First StepsRemove the IR cable from the cable channel Insert the IR cable into the cable channel, as shown Housing First Steps Service Source Views Exploded View Fan Screw, Heatsink Fan Screw Bumper Fan Screw, Top RightExploded View Server SdramScrew Chart Housing/Bottom CoverSpeaker/AirPort Card Power Cord Socket Hard Drive, bottom, carrierExternal Views Front ViewFront View Server Port View