Apple Mac mini manual Symptoms Quick Check Apple Remote Inoperable

Input/Output Devices

Apple Remote Inoperable

Unlikely cause: power supply, fan, optical drive, hard drive

Quick Check

Symptoms	Quick Check
Apple Remote Inoperable	1. Make sure you’re using the Apple Remote
• Apple Remote doesn’t bring up	within 30 feet of the computer, and have an
Front Row	unobstructed line-of-sight to the computer.

•Apple Remote doesn’t control 2. Make sure you’re pointing the lens end of

iTunes	the Apple Remote directly at the front of the
• Apple Remote doesn’t control	computer, and run PhotoBooth to check that
	invisible IR signal is coming from remote.
computer volume
	3. Make sure “Disable remote control infrared
	receiver” checkbox in the Security
	4. Ensure that all available Software Updates have
	been applied to the computer for access to the
	latest bug fixes.

Deep Dive

Check		Result	Action	Code
1.	Open System Preferences >	Yes	Click the “Unpair” button to
	Security. Is “Unpair” available in		disable possible pairing with
	this preference pane?		another Apple Remote. Go to
			step 3
		No	Possible IR board issue. Go to
			step 4
2.	With a replacement battery,	Yes	Battery issue. Issue resolved	X05
	can you see a white flashing
		No	Apple Remote defective.	X04
	light from the Apple Remote in
			Replace the Apple Remote.
	the PhotoBooth video preview
	window?
3.	After clicking “Unpair”, does the	Yes	Pairing issue. Issue resolved
	computer now respond to the
		No	Possible IR board issue. Go to
	Apple Remote?
			step 4

2010-08-03 Mac mini (Mid 2010) Symptom Charts — Input/Output Devices  66