Apple Mac mini manual Deep Dive, Symptom Quick Check Intermittent shutdown

Models: Mac mini

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- one of the current sensors reached a specified current limit,

These shut downs are due to temperature, voltage, current, fan speed or other hardware related sensor values getting out of range, so the suggested steps for troubleshooting will be:

-to check for all sensors connections and values using the latest available service utilities and Apple Service Diagnostics,

-to check for fan(s) operation,

-to check for cleanliness of the heatsink fins and the air flows,

-to check for correct seating of the heatsink on logic board and presence of adequate thermal material.

Quick Check

 

Symptom

Quick Check

 

 

 

 

 

 

 

 

 

 

Intermittent shutdown

1.

Collect details from customer on shutdown

 

 

Powers off during startup

 

occurrence and system configuration when it

 

 

• Powers off during desktop use

 

happens (on startup, when running for a while,

 

 

 

frequency of shutdowns, running applications,

 

 

 

 

 

 

 

 

 

 

shutdown repeatability). If shutdown can be easily

 

 

 

 

 

reproduced, check next steps:

 

 

 

 

 

2.

Check AC cable connection with system

 

 

 

 

 

3.

Reset SMC and PRAM

 

 

 

 

 

4.

Start up with shift key down for safe mode check

 

 

 

 

5.

Startup from known-good bootable device

 

 

 

 

6.

Run latest available service utilities for sensors +

 

 

 

 

 

thermal tests

 

 

 

 

 

 

 

 

 

Deep Dive

 

 

 

 

 

 

 

 

 

 

 

 

Check

Result

Action

Code

 

 

 

 

 

 

 

 

 

 

1.

Power related shutdown :

 

Yes

Faulty user’s AC cable. Replace

X03

 

 

 

Check with known-good AC

 

 

user’s AC cable.

 

 

 

 

cable.

 

 

 

 

 

 

 

 

No

Symptoms unchanged - Go

 

 

 

 

Verify if the shutdown issues

 

 

 

 

 

 

 

to step 2

 

 

 

 

disappear with known-good

 

 

 

 

 

 

 

 

 

 

 

 

 

AC cable.

 

 

 

 

 

 

 

 

 

 

 

 

 

2010-08-03

Mac mini (Mid 2010) Symptom Charts — Startup and Power  25

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Apple Mac mini manual Deep Dive, Symptom Quick Check Intermittent shutdown