Apple Mac mini manual M04

Models: Mac mini

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Result

Action

Code

 

 

 

 

 

1.

Boot from Original Mac mini

Yes

Go to step 2.

 

 

Install DVD inserted in internal

 

 

 

 

No

Issue likely caused by installed

 

 

optical drive (or in optical drive

 

 

of another computer setup in

 

software or driver issue.

 

 

Target Disk Mode), and verify

 

Troubleshoot for software

 

 

whether issue is still visible.

 

issues. Make sure all software

 

 

 

 

updates have been installed.

 

 

 

 

 

 

2.

Use known-good SDRAM in

Yes

Go to step 3.

 

 

the system. Does the corrupted

 

 

 

 

No

Reinstall user’s SDRAM and

 

 

video issue still appears?

 

 

 

test. If corrupted video issue

 

 

 

 

X01

 

 

 

repeats, replace SDRAM. Verify

 

 

 

that the correct SDRAM type

 

 

 

 

is being used.

 

 

 

 

 

 

3.

Connect a known-good

Yes

Issue is isolated to one of the

 

 

external DisplayPort display,

 

display ports. Go to step 4.

 

 

then an HDMI display (or a

 

 

 

 

 

 

 

 

DVI display via an HDMI to DVI

No

Replace Logic board and go

M04

 

adapter) to each video ports

 

to step 5

 

 

and verify if issue only happens

 

 

 

 

to one of the ports.

 

 

 

 

 

 

 

 

4.

Inspect display connectors and

Yes

Replace Logic board and go

M04

 

display cables and reseat them.

 

to step 5.

 

 

Does the issue persist?

 

 

 

 

No

Issue likely caused by poor

 

 

 

 

 

 

 

connection/cable. Replace

X03

 

 

 

cable if Apple, and return

 

 

 

computer to user.

 

 

 

 

 

 

5.

After logic board exchange,

Yes

User’s display or display cable

 

 

customer returns system with

 

may be incompatible(s) with

 

 

same video issue.

 

the Mac mini. Recommend

 

 

 

 

user to direct connect the

 

 

 

 

display to computer, and

 

 

 

 

contact the display/cable/

 

 

 

 

switcher manufacturer for

 

 

 

 

support and service.

 

 

 

 

 

 

 

 

No

Issue resolved with

 

 

 

 

replacement logic board.

 

 

 

 

 

 

2010-08-03

Mac mini (Mid 2010) Symptom Charts — Startup and Power  32

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Apple Mac mini manual M04