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| the IP Finder from execution. If you can not execute the IP | |
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| Finder, please disable your | |
Internet Explorer does not | Please be sure that the version of your Internet Explorer is 6.0 or | ||
display the camera screen | later. Should you have any difficulties, please log on the Microsoft | ||
correctly. | website to update your browser. | ||
| Microsoft website: http://www.microsoft.com/windows/ie. | ||
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IP Finder cannot store | • | Do not use spaces. Use underline “_” or dash | |
network parameters. | • | Your connection might have problems. Please ensure that the | |
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| network parameters and the camera connection are correctly set. | |
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| Access to Camera | |
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I cannot enter the login | • | The IP address of the camera is possibly being used by another | |
screen and camera page |
| PC or device. Please disconnect the network cable from the | |
from Internet Explorer. |
| camera | and execute PING to confirm if the IP address has been |
What should I do? |
| used. |
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| • | It is possibly due to the network cable. Please use the | |
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| network cable to connect the PC and the camera, and see if the | |
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| • Be sure that the network connection and the settings are properly | ||
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| configured. | |
| • Be sure to enter correct IP address in the Internet Explorer. If you | ||
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| use dynamic IP address, the address might have been changed | |
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| after your last check. | |
| • Internet traffic might slow down the webpage access. Please wait. | ||
| • | Be sure that you are using http port. The default setting is Port | |
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| 80. It will be converted to the private camera IP address. | |
| • | The port assigned for your camera might not able to access the | |
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| Internet. Contact your ISP to acquire a usable port. | |
| • | The proxy server might be blocking you from connecting to the | |
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| camera. Do not set the proxy server. | |
| • Please be sure that the default gateway address is correct. | ||
| • Your router might need Port conversion. Refer to the user manual | ||
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| of your router for details. | |
| • | The package filtering function of the router might have blocked | |
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| the access to the external Internet. Refer to the user manual of | |
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| your router for details. | |
| • If you | are using DDNS, please remember to set the default | |
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| gateway and server address. | |
| • | If none of the procedures above is working, please reset to the | |
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| factory default values and | |
| • | If the problem still persists, there might be some problems with | |
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| the product. Contact the dealer who sold you the product for | |
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| more help. | |
No image appears on the | • | When using PC to connect to the camera for the first time, a | |
main control screen. |
| security warning window will tell you that you need to download | |
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| the ActiveX control. When you are using Windows 2000 or | |
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| Windows XP, you might need a properly- authorized user | |
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| account to install the application | |
| • | Network traffic might slow down the video streams. If the video | |
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| is extremely slow, select a lower resolution for a lower | |
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| bandwidth requirement. | |
Check whether the Active | Select C:\Windows\Downloaded Program Files to check if the file | ||
X control of the camera has | “Media Viewer Class” is registered. The status bar should | ||
been installed in your | indicate the file has been installed. If you do not see this file, be |
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