Asante Technologies Voyager II user manual Access to Camera

	• The anti-virus applications on the PC or the firewall might block
		the IP Finder from execution. If you can not execute the IP
		Finder, please disable your anti-virus applications or firewall.
Internet Explorer does not	Please be sure that the version of your Internet Explorer is 6.0 or
display the camera screen	later. Should you have any difficulties, please log on the Microsoft
correctly.	website to update your browser.
	Microsoft website: http://www.microsoft.com/windows/ie.
IP Finder cannot store	•	Do not use spaces. Use underline “_” or dash “-“.
network parameters.	•	Your connection might have problems. Please ensure that the
		network parameters and the camera connection are correctly set.
		Access to Camera
I cannot enter the login	•	The IP address of the camera is possibly being used by another
screen and camera page		PC or device. Please disconnect the network cable from the
from Internet Explorer.		camera	and execute PING to confirm if the IP address has been
What should I do?		used.
	•	It is possibly due to the network cable. Please use the cross-line
		network cable to connect the PC and the camera, and see if the
		log-in screen appears.
	• Be sure that the network connection and the settings are properly
		configured.
	• Be sure to enter correct IP address in the Internet Explorer. If you
		use dynamic IP address, the address might have been changed
		after your last check.
	• Internet traffic might slow down the webpage access. Please wait.
	•	Be sure that you are using http port. The default setting is Port
		80. It will be converted to the private camera IP address.
	•	The port assigned for your camera might not able to access the
		Internet. Contact your ISP to acquire a usable port.
	•	The proxy server might be blocking you from connecting to the
		camera. Do not set the proxy server.
	• Please be sure that the default gateway address is correct.
	• Your router might need Port conversion. Refer to the user manual
		of your router for details.
	•	The package filtering function of the router might have blocked
		the access to the external Internet. Refer to the user manual of
		your router for details.
	• If you		are using DDNS, please remember to set the default
		gateway and server address.
	•	If none of the procedures above is working, please reset to the
		factory default values and re-install.
	•	If the problem still persists, there might be some problems with
		the product. Contact the dealer who sold you the product for
		more help.
No image appears on the	•	When using PC to connect to the camera for the first time, a
main control screen.		security warning window will tell you that you need to download
		the ActiveX control. When you are using Windows 2000 or
		Windows XP, you might need a properly- authorized user
		account to install the application
	•	Network traffic might slow down the video streams. If the video
		is extremely slow, select a lower resolution for a lower
		bandwidth requirement.
Check whether the Active	Select C:\Windows\Downloaded Program Files to check if the file
X control of the camera has	“Media Viewer Class” is registered. The status bar should
been installed in your	indicate the file has been installed. If you do not see this file, be

72