computer. | sure that your Internet Explorer security is properly set (the default | |||||||
| value is moderate). | |||||||
| download the file again. Incomplete download or installation of the | |||||||
| camera ActiveX control is the major reason for this problem. Check | |||||||
| the security setting of your Internet Explorer. Close and | |||||||
| Internet Explorer, and enter the main page to see if you can log in. | |||||||
Internet Explorer displays | Change the IE security setting to allow downloading unsigned | |||||||
the following message: | ActiveX control. |
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| |||
Downloading the ActiveX | IE | Tools Internet Options | Security | Custom Level. Change | ||||
control is prohibited under | "Inactive" to "Tips" for the ActiveX control if required. | |||||||
the current security |
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setting." |
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| |
The camera can operate | • | A firewall mechanism might have | been activated. Check the | |||||
only in the LAN rather in |
| setting of your system or ask your network administrator. To | ||||||
the Internet environment. |
| access the camera from the Internet, you may need to change the | ||||||
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| setting of the firewall. |
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| ||
| • | Make sure that your camera does not conflict with other servers | ||||||
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| on the same LAN. | → | → | ||||
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| → | → | |||||
| • Check the router and make sure that its setting allows it to access | |||||||
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| your camera from the Internet. |
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| ||||
The number of frames | • Congestion of the network or objects of the image may affect the | |||||||
transmitted are less than |
| number of frames transmitted. The number of frames may be less | ||||||
the defined value. |
| than the defined value when they are transmitted via a congested | ||||||
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| network. |
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| ||
| • | The | number of frames | transmitted | may become less when | |||
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| multiple users are viewing the video stream. | ||||||
| • | The | network hub might | be another | reason for this problem, | |||
|
| especially when multiple camera video streams are viewed | ||||||
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| simultaneously. |
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When the audit function is | • | When you connect your | PC to | the camera, no sufficient | ||||
activated, the video |
| bandwidth is available to support more frames with the current | ||||||
streaming area becomes |
| resolution of video streams. Reduce the resolution to | ||||||
black or the transmission |
| QCIF(176x144) or CIF | (320x240) |
| and deactivate the audio | |||
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becomes slower. |
| function. |
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• The audio signal needs 32 to 64 kbps of your bandwidth. You can | ||||||||
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| deactivate the audio function to improve the image quality. Your | ||||||
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| Internet service may have not sufficient bandwidth to support | ||||||
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| audio transmission. |
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Images cannot be | • | Make sure the IP address of the gateway and domain server | ||||||
transmitted via |
| (DNS) have been defined correctly. |
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| ||||
FTP. | • | Where FTP still fails, contact your ISP or network administrator | ||||||
|
| to check the FTP server. |
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| ||
I can't control the camera | • | When communication to the camera stops, click "Refresh" on | ||||||
to move up, down, right, |
| your IE browser to refresh the transmission. | ||||||
left or to the center or | • | It might be that other users are controlling the movement of the | ||||||
preset point. |
| camera. |
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| ||
| • | The horizontal/vertical movement of the camera has reached its | ||||||
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| limit. |
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| • The horizontal/vertical remote control option of the camera might | |||||||
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| have been deselected. |
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73
